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Service Desk Associate Jobs in Columbus, GA (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations ... Work experience in Customer Service in the Hospitality Field * Experience with hotel operation ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensure ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA

$12.50 - $16/hr

Guest Services Agents ensures appropriate checking-in and checking-out of our guests while ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Guest Services Agents ensures appropriate checking-in and checking-out of our guests while ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

Tru by Hilton

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Guest Services Agents ensures appropriate checking-in and checking-out of our guests while ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

PCH Hotels & Resorts

Front Desk Clerk (Part-Time)

Opelika, AL · On-site

$12 - $15/hr

Knowledgeably respond to guest inquiries about hotel services, registration, local amenities ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

Pep Boys

General Sales & Service Tech

Lagrange, GA

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

Pep Boys

General Sales & Service Tech

Lagrange, GA · On-site

$12 - $18/hr

... follow through at the service desk, on the sales floor, and at the register. Duties ... Effectively communicate with all associates, management, and customers; interprets and retains ...

PCH

Front Desk Clerk (Part-Time)

Opelika, AL · On-site

$12 - $15/hr

Knowledgeably respond to guest inquiries about hotel services, registration, local amenities ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

PCH

Front Desk Clerk- Part Time (Night Auditor)

Opelika, AL · On-site

$12 - $15/hr

Knowledgeably respond to guest inquiries about hotel services, registration, local amenities ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Columbus, GA

Service Desk Associate information

See Columbus, GA salary details

$7

$18

$33

How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Columbus, GA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.30 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Columbus, GA?

The most popular types of Service Desk jobs in Columbus, GA are:

What are popular job titles related to Service Desk Associate jobs in Columbus, GA?

For Service Desk Associate jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Columbus, GA look for?

The top searched job categories for Service Desk Associate jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Service Desk Associate jobs?

Cities near Columbus, GA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,740 per year, or $18.1 per hour.

Front Desk Associate

Hilton Garden Inn Columbus (GA)

Columbus, GA

$12.50 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Front Desk Associate

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

  • Employer Matching 401K Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training
Essential Functions:
  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements:

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelor's Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

  • Be Transparent and Accountable
  • Be Actively Curious
  • Embrace Growth
  • Create Value for Stakeholders
  • Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.

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