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Service Desk Associate Jobs in Boston, MA (NOW HIRING)

Blink Fitness

Front Desk Associate

Medford, MA · On-site

$12.50/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... World class customer service skills * Works hard, multi-tasks and a problem solver * Passion for ...

UniFirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience. * 2+ years' experience in an enterprise IT support organization preferred * Strong customer service ...

Unifirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience. * 2 years' experience in an enterprise IT support organization preferred * Strong customer service ...

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience. * 2 years' experience in an enterprise IT support organization preferred * Strong customer service ...

UniFirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience. * 2+ years' experience in an enterprise IT support organization preferred * Strong customer service ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

... a Helpdesk Associate, you will work on the IT team to provide entry level help desk support ... About Us Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services ...

Spavia Natick

Front Desk Advisor

Natick, MA · On-site

$18/hr

Front Desk Associate/Receptionist Spavia Natick is seeking a positive, friendly, Front Desk ... Generous discounts on products and services * Consistent schedules and open 7 days a week Required:

KRAFT GROUP LLC

Service Desk Dispatcher

Foxboro, MA

$21.15 - $27.90/hr

High School diploma required; associate's degree in information technology or equivalent technical training preferred. * 2-4 years of experience in a Help/Service Desk, or customer support ...

THE KRAFT GROUP

Service Desk Dispatcher

Foxboro, MA · On-site

$21.15 - $27.90/hr

High School diploma required; associate's degree in information technology or equivalent technical training preferred. * 2-4 years of experience in a Help/Service Desk, or customer support ...

Norfolk Hospitality LLC

Be Seen First

Front Desk Agent

Braintree, MA · On-site

$16 - $22/hr

Front Desk Associate Job Summary Manages the day-to-day responsibilities associated with ... Answers inquiries pertaining to hotel services and area attractions. Handles guest complaints or ...

Norfolk Hospitality LLC

Be Seen First

Front Desk Agent

Braintree, MA · On-site

$16 - $22/hr

Front Desk Associate Job Summary Manages the day-to-day responsibilities associated with ... Answers inquiries pertaining to hotel services and area attractions. Handles guest complaints or ...

Exos

Front Desk Associate

Cambridge, MA · On-site

$15 - $25/hr

Consistently offer the highest level of personalized member customer service while maintaining a ... Greet and welcome new fitness center members, assist with membership enrollment and front desk ...

Exos

Front Desk Associate

Cambridge, MA · On-site

$15 - $25/hr

Consistently offer the highest level of personalized member customer service while maintaining a ... Greet and welcome new fitness center members, assist with membership enrollment and front desk ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Boston, MA

Service Desk Associate information

See Boston, MA salary details

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How much do service desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk associate in Boston, MA is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $25.87 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Boston, MA?

The most popular types of Service Desk jobs in Boston, MA are:

What are popular job titles related to Service Desk Associate jobs in Boston, MA?

For Service Desk Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Boston, MA look for?

The top searched job categories for Service Desk Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Service Desk Associate jobs?

Cities near Boston, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,805 per year, or $22 per hour.

Service Desk Agent I

Spectrum Health Systems

Westborough, MA • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Location: Westborough, MA - Home Corporate Office
Schedule: Full Time, 40 hours per week. Tuesday-Saturday, 5:00am-1:30pm
Pay Rate: $21.00-$24.00/hour
Benefits:
  • Health, dental, vision insurance/additional voluntary insurances
  • Company-paid life insurance/employee assistance programs
  • Generous paid time off accrual
  • Tuition reimbursement/loan repayment options
  • 401k with company match up to 7%!
  • Discounts on wide array of services/entertainment nationwide

The Service Desk Technician I is responsible for:
  • Being a frontline technical support professional who receives and handles tickets.
  • Providing customers with information, restoring service, and escalating tickets to a higher level of support.
  • Good communication skills and the ability to take direction regarding incident resolution.
  • Having knowledge of IT systems, processes, and terminology.
  • Evaluating documented resolutions and analyze trends for ways to prevent future problems.
  • Alerting management to emerging trends in incidents.
  • Assisting in software releases and rollouts and communication to the end users.
  • Fielding incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Documenting all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Building rapport and elicit problem details from service desk customers.
  • Prioritizing and scheduling problems.
  • Escalating problem (when required) to the appropriately experienced technician.
  • Recording, tracking and documenting the service desk incident management process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Applying diagnostic utilities to aid in troubleshooting.
  • Accessing software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Identifying and learn appropriate software and hardware used and supported by the organization.
  • Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Testing fixes to ensure problem has been adequately resolved.
  • Performing post-resolution follow ups to help requests.
  • Developing help sheets and FAQ lists for end users.
  • Reinforcing SLAs to manage end-user expectations.
  • Participating in mandatory on-call rotation.

Qualifications:
  • Associates Degree or 1 to 2 years equivalent work experience.
  • Optional Certifications: HDI, Microsoft, Cisco, CompTIA or ITIL v3.0 or v4.0.
  • Must have valid driver's license, clean driving record and personal means of transportation to travel for business.

Experience:
  • Knowledge of basic computer hardware including CPU, RAM, HDD, Network Adapters, etc.
  • Extensive application support experience with Electronic Medical Record software.
  • Working knowledge of a range of diagnostic utilities, including remote control software.
  • Experience with smartphone, desktop and server operating systems, including Windows, Apple iOS, Android.
  • Familiarity with the fundamental principles of ITIL.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong documentation skills.
  • Fluent in English.
  • Customer service experience.
  • Troubleshooting/problem solving experience.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to conduct research into a wide range of computing issues as required.

Apply