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Service Desk Associate Jobs in Alabaster, AL (NOW HIRING)

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front desk, receptionist, or customer service experience * Excellent verbal and written communication ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front desk, receptionist, or customer service experience * Excellent verbal and written communication ...

HYATT Hotels

Front Desk Agent

Birmingham, AL · On-site

$16/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front desk, receptionist, or customer service experience * Excellent verbal and written communication ...

Hospitality Ventures

Front Desk Agent

Birmingham, AL · On-site

$16/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

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Service Desk Associate information

See Alabaster, AL salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk associate in Alabaster, AL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.24 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Alabaster, AL look for?

The top searched job categories for Service Desk Associate jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Service Desk Associate jobs?

Cities near Alabaster, AL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,875 per year, or $17.2 per hour.

Front Desk Sales Associate

ISSA Personal Trainers

Clanton, AL • On-site

$12 - $15.25/hr

Other

Re-posted 15 days ago

Job description

Front Desk Sales Associate – Workout Anytime - Elliott

We are now Hiring a Front Desk Sales Associate to work in one of the fastest-growing Fitness Franchises that is genuinely about changing lives with passion, Workout Anytime! If you have the desire to start a career in Fitness, this is a unique and powerful opportunity. If you are a team player, enjoy working in a positive environment, interacting with people, and looking for opportunities for advancement… READ ON! This is an amazing opportunity FOR YOU to work for a results-focused organization within the Fitness Industry where we pay commissions and bonuses on your performance! Employees will also receive a free premium membership upon hire.

Responsibilities will include, but are not limited to:

  • Becoming a great ambassador & promoter of Workout Anytime; our brand, our clubs, and our services.
  • Greeting and checking in with all members, making them feel welcome and essential.
  • Answering phones in a courteous, helpful, and professional manner.
  • Selling and setting up new memberships and gaining referrals from existing members.
  • Conducting guest tours.
  • Assisting with the club's daily cleaning, maintenance, and other tasks as assigned by management.
  • Creating relationships inside and outside the gym.
  • Participating in or managing various marketing events.
  • Learning and adhering to our processes and procedures.
  • Following up on your portioned incoming leads from the web, renewals, and other lead lists via phone and email.

Candidate requirements:

  • Must be 18 years or older
  • Must have open availability
  • Always display a positive, upbeat, outgoing, and courteous personality.
  • Preferred candidates will have some experience in direct customer-facing positions, fitness industry, or sales and can work in a cooperative, interactive gym setting.
  • A flexible work schedule is preferred with availability to work nights and weekends.
  • Previous gym experience is preferred but not required.

We are looking for candidates who are passionate about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who can thrive in a team environment and want to build a solid career while changing lives! The customer service of a Workout Anytime Fitness Consultant must be outstanding! Our entire team will work together to provide support and a cheering section for each client, making Workout Anytime - Elliott the gym of choice for our members. ***Future promotional opportunities will be available to those who demonstrate excellence and leadership capabilities***

About Workout Anytime:

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly, convenient, life-changing journey with passion.

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values
  • Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
  • Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
  • Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
Strategic Drivers
  • Think Big
  • Keep It Simple
  • Do It With Integrity

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