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Service Desk Analyst Jobs in Spring Valley, CA (NOW HIRING)

Kros-Wise

Senior Program Analyst

San Diego, CA · On-site

$138K - $142K/yr

Manage the migration of all PAS products to an enterprise service desk and track the development ... Creating new programs or solutions, analyzing previous submissions and resubmitting, new policies ...

Kros-Wise

Senior Program Analyst

San Diego, CA

$123K - $123K/yr

Manage the migration of all PAS products to an enterprise service desk and track the development ... Creating new programs or solutions, analyzing previous submissions and resubmitting, new policies ...

Kros-Wise

Senior Program Analyst

San Diego, CA · On-site

$138K - $142K/yr

Manage the migration of all PAS products to an enterprise service desk and track the development ... Creating new programs or solutions, analyzing previous submissions and resubmitting, new policies ...

SAIC

Technical Services Analyst

San Diego, CA · On-site

$80K - $120K/yr

... Service Desk phone support. * Return Merchandise Authority troubleshooting and resolution. * JRE operator/maintainer Training. * On-site customer support both CONUS and OCONUS (up to 40% travel)

SAIC

Technical Services Analyst

San Diego, CA · On-site

$80K - $120K/yr

... Service Desk phone support. * Return Merchandise Authority troubleshooting and resolution. * JRE operator/maintainer Training. * On-site customer support both CONUS and OCONUS (up to 40% travel)

Sidley

IAM Analyst

San Diego, CA · Hybrid

$88K - $113K/yr

The analysts are responsible for the current technology in place (Okta Verify/SSO, AD/Azure AD, PAM ... used by the Service Desk. Review and/or establish Best Practices where applicable. * Basic ...

ATIA Ltd

Social Media Engineer

San Diego, CA

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... Demonstrable social networking experience and social analytics tools knowledge * Knowledge of ...

TEKsystems

Desktop Support- San Diego

San Diego, CA

$21.50 - $27.25/hr

We are seeking a qualified professional Analyst II, Home Office Tech to provide IT Support to our ... Service Desk and vendors. Perform asset inventory activities as needed. Able to work with minimal ...

TEKsystems

Desktop Support- San Diego

San Diego, CA

$25 - $30/hr

We are seeking a qualified professional Analyst II, Home Office Tech to provide IT Support to our ... Service Desk and vendors. Perform asset inventory activities as needed. Able to work with minimal ...

OLS HOTELS

FRONT DESK GUEST SERVICE AGENT FT

Encinitas, CA · On-site

$17 - $19/hr

... service, and settling the guest's account upon completion of their stay. The Front Desk Agent ... Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics ...

OLS Hotels

FRONT DESK GUEST SERVICE AGENT FT

Encinitas, CA · On-site

$15.25 - $19.25/hr

... service, and settling the guest's account upon completion of their stay. The Front Desk Agent ... Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics ...

AB InBev

Analyst, Service (Part-Time)

San Diego, CA

$27/hr

The Service Analyst role consists of critical business functions for AB ONE San Diego operations ... Provide reception desk and administrative support, including answering phones and front door ...

AB InBev

Analyst, Service (Part-Time)

San Diego, CA · On-site

$23 - $27/hr

The Service Analyst role consists of critical business functions for AB ONE San Diego operations ... Provide reception desk and administrative support, including answering phones and front door ...

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Showing results 21-40

All JobsService Desk Analyst JobsService Desk Analyst Jobs in Spring Valley, CA

Service Desk Analyst information

See Spring Valley, CA salary details

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$24

$36

How much do service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk analyst in Spring Valley, CA is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.55 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What job categories do people searching Service Desk Analyst jobs in Spring Valley, CA look for? The top searched job categories for Service Desk Analyst jobs in Spring Valley, CA are:
What cities near Spring Valley, CA are hiring for Service Desk Analyst jobs? Cities near Spring Valley, CA with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Spring Valley, CA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,267 per year, or $24.6 per hour.

Senior Program Analyst

Kros-Wise

San Diego, CA • On-site

$138K - $142K/yr

Full-time

Re-posted 9 days ago

Job description

Must have a secret clearance
Senior Program Analyst Job Description
  1. Provide program support to the Director, Deputy Director and Chief Technology Officer of the Platform Application Services Portfolio of PEO Digital
  2. Release Train Engineer for Platform Application Services
  3. Lead Agile Project Management Office (APMO)
  4. Maintain a two-year roadmap of deliverables being produced within Platform Application Services
  5. Manage the process for achieving exceptions to policies and designation of fit for purpose cloud by Echelon III CIOs
  6. Continuous Process Improvement Coordinator for Platform Acquisition Services Portfolio
  7. Knowledge Article Manager for PAS
  8. Manage projects as assigned
  9. Assist in understanding the DON Cloud Policy and implementing processes to support them
  10. Provide onboarding and ongoing support to all team mates regarding using ServiceNow
  11. Magnified output capabilities of Chief Technology Officer by developing systems and processes for him to approve.
  12. Create schedules for deliverables, integrate, and rearrange entries to make the Roadmap using a method I created.
  13. Process information from the requestor, respond directed CTO with concurrence of the CTO.
  14. Process information about initiatives from product owners of the PAS teams and assist formals document and research savings from those initiatives.
  15. Process and document requested information, write articles to be posted on the site. Review and update existing currency articles.
  16. Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions.

Requirements:
  • MUST HAVE A SECRET CLEARANCE
  • Experience supporting a wide range of data sources and report requirements including DoD, DON, and PEO Digital Initiatives. Creating new programs or solutions, analyzing previous submissions and resubmitting, new policies and procedures that impact the Echelon III customers.
  • Thorough knowledge of the SAFe module of ServiceNow and experience as a SAFE Scrum Master.
  • Experience with PAS.
  • Experience with Naval Commercial Cloud Services.

Apply