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Service Desk Analyst Two Jobs in Texas (NOW HIRING)

Netrio

Service Desk Analyst II (Weekends)

Mckinney, TX · On-site

$55K - $65K/yr

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service ... II's and III's and second level support analysts • Ability to serve as a liaison between ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

Responsible for providing Tier 1-2 support, this position demands prompt response to service ... The Service Desk Analyst position primarily operates in a standard office environment ...

New

SRS Distribution, Inc.

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

Responsible for providing Tier 1-2 support, this position demands prompt response to service ... The Service Desk Analyst position primarily operates in a standard office environment ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first ... Qualifications * 2+ years of Help Desk, Service Desk, or Desktop Support experience. * Experience ...

SoTalent

Service Desk Analyst

San Antonio, TX · On-site

$18.75 - $25.50/hr

Service Desk Analyst - IM Service Desk 📍 Location: San Antonio, Texas, United States (Hybrid) 🏢 Industry: Hospitals and Health Care 💼 Work Setting: Hybrid Are you passionate about delivering ...

New

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

Collabera

Service Desk Analyst

Frisco, TX · On-site

$15/hr

Title: Service Desk Analyst Location: Frisco, TX Duration: 6 month (may extend) Pay-rate: $15/hour on W2 Independently resolve tickets within SLA Adheres to standard operating procedures / work ...

OmniForce

Service Desk Analyst III

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst III is responsible for a wide range of daily tasks aimed at ensuring smooth IT operations and excellent customer service for MSP customers. This role involves direct ...

United Airlines

Service Desk Analyst

Austin, TX · On-site

$42K - $97K/yr

Knowledge of Office 365 * 1-2 years previous experience in Client Services, Customer Service, Help Desk or Technical Support role * ITSM tool usage (preferably Remedy) Details * Training days will be ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and ...

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices. Service ...

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Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Texas?

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Service Desk Analyst Two jobs near you

Service Desk Analyst II (Weekends)

Netrio

Mckinney, TX • On-site

$55K - $65K/yr

Full-time

Re-posted 20 days ago

Job description

JOB SUMMARY
The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking.
The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction.
This role involves providing both remote and on-site support while collaborating with Tier 2 and 3 engineers to address complex issues. Additionally, the technician will assist with IT projects and system updates. This position is ideal for someone with strong IT support experience, troubleshooting skills, and an interest in taking on more responsibility.

The hours of the position will be 7 a.m. - 6 p.m., 4 days a week. Thursday thru Sunday are dates needed for this shift. It will also require someone to report to the office in McKinney, Texas at least 2 days during the week.
KEY RESPONSIBILITIES
  • Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
  • Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
  • Collaborate with team members and escalate issues appropriately.
  • Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
  • Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
  • Document client specific information as needed to enable secured but easy access for future, related issues.
  • Intake of packages and deliveries received to the office. Enter the information for each delivery into Zoho under the relevant client and mark that package for pickup by the engineer.
  • May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.
  • Provide in-depth support for escalated issues with desktops, laptops, servers, and network devices. Troubleshoot hardware, software, and network problems, including firewalls, switches, and access points.
  • Windows Server amp; Active Directory Management
  • Troubleshoot and manage issues related to Windows Server, Active Directory, and Group Policy. Ensure systems are functioning optimally and securely.
Network Support
  • Assist with setup, configuration, and troubleshooting of network components, including VPNs, routers, switches, and firewalls.
Office 365 and Exchange Management (Online and On-Prem)
  • Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues. Assist with Exchange Online and on-premises troubleshooting, focusing on mailbox management, email flow, and user access issues. Ensure proper integration between cloud and on-prem environments and resolve any service disruptions.
Cloud Services Management (AWS, GCP, Azure)
  • Support cloud environments like AWS, GCP, and Azure. Assist with cloud resources, routine maintenance, and troubleshooting related to cloud infrastructure. Collaborate with senior team members on cloud migrations and configurations.
Collaboration with Support Teams
  • Work alongside Tier 1 and Tier 3 support teams to resolve complex technical issues and ensure smooth escalation processes.
System Updates amp; Maintenance
  • Perform regular updates, upgrades, and maintenance tasks to keep client systems secure and up to date.
3rd Party Vendor Management
  • Coordinate with third-party vendors for support and service-related issues. Manage and escalate tickets to vendors as needed, ensuring timely resolution and keeping clients informed of progress. Act as a liaison between the client and vendor for smooth communication and effective issue resolution.
Client Support amp; Training
  • Provide remote support to end-users, assisting with software installations, troubleshooting, and educating users on best practices.
Project Support
  • Contribute to client onboarding and IT infrastructure projects as needed. Assist with deployment and configuration of new systems or services.
Ticketing amp; Documentation
  • Use ticketing systems such as Remedy, Jira, or ServiceNow to track and document all support requests, ensuring detailed and accurate records of troubleshooting and resolutions.
KEY COMPETENCIES

Customer Focus
  • Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
  • Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
  • Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
  • Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
  • Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
QUALIFICATIONS
Required:
  • 3+ years of experience in IT support, particularly in troubleshooting and resolving complex technical issues.
  • Strong knowledge of Windows operating systems, Active Directory, Windows Server, and network infrastructure.
  • Experience with ticketing systems (e.g., Zoho, Connectwise, or ServiceNow).
  • Proven ability to diagnose and resolve technical issues independently.
  • Strong written and verbal communication skills.
  • Time management skills, and the ability to prioritize multiple concurrent issues.
  • The ability to work independently but also be a team player.
  • Thriving in a fast-paced environment. Performing well under pressure.
Preferred:
  • Experience with cloud-based services like Office 365, AWS, GCP, or Azure.
  • Relevant certifications, such as CCNA, CompTIA Network+, CompTIA A+, or MCSA.
  • Experience in network management, cloud environments, or virtualization.
WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package.
  • Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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