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Service Desk Analyst Two Jobs in Nevada (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

... servicing, and managed servicing solutions. Our customers include the highest-volume captive auto ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

ANA

Service Desk Support Technician - Level 2

Henderson, NV · On-site

$18.75 - $25.25/hr

As a Service Desk Support Technician - Level 2, you will play a key role in resolving more complex ... Participate in root cause analysis and provide feedback on recurring incidents or process gaps.

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, ... of Service Desk and Customer Support center operations. Minimum of two (2) years' hands-on ...

ANA

Service Desk Support Technician - Level 2

Henderson, NV · On-site

$18.75 - $25.25/hr

As a Service Desk Support Technician - Level 2, you will play a key role in resolving more complex ... Participate in root cause analysis and provide feedback on recurring incidents or process gaps.

Carrington

Mortgage Wire Desk, II Analyst

Carson City, NV · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very comfortable ... could travel 1 - 2 weeks at a time plus day trips. * Team player, personable, energetic ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very comfortable ... could travel 1 - 2 weeks at a time plus day trips. * Team player, personable, energetic ...

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Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Nevada?

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Cities in Nevada with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Analyst I Service Desk

Womble Bond Dickinson

Las Vegas, NV • On-site

$45K - $83K/yr

Full-time

Re-posted 17 days ago

Womble Bond Dickinson rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 34 rated law firms

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Glendale, CA, and Las Vegas, NV office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues-often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience.
RESPONSIBILITIES:
  • Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
  • Participate in a rotating after-hours and weekend on-call schedule shared across the team.
  • Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm's 29 locations.
  • Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
  • Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
  • Collaborate with other functional IT departments on projects and operational needs.
  • Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
  • Assist in regular conference room checks and support audio/video conferencing technologies.
  • Occasional travel required to assist with firm-related needs, including litigation and trial site support.

REQUIREMENTS:
  • Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.
  • ITIL certification or demonstrated understanding preferred.
  • Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.
  • Excellent written and verbal communication skills
  • Strong sense of teamwork, collaboration, and accountability in a distributed support model.
  • Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

This position is subject to export control laws.
COMPENSATION: The national average salary range for this role is $45,000 - $83,000. Starting salary will be determined based on location, qualifications and experience.
Womble Bond Dickinson (US) LLP will consider all qualified applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable federal, state, and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to firm policies, exercise sound judgment, effectively work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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