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Service Desk Analyst I Jobs in Puerto Rico (NOW HIRING)

KACE

Domestic Mail Support Analyst

San Juan, PR · On-site

Domestic Mail Support Analyst Location: San Juan, PR Security Clearance: Moderate Background ... ISA I-D About KACE: KACE delivers technology-enabled mission services that advance public health ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$60 - $80/hr

... IT service management standards. Responsibilities * Receive, log, track, and resolve support ... Tier I Help Desk and unresolved incidents. * Diagnose issues, perform root cause analysis, and ...

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All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Puerto Rico

Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What job categories do people searching Service Desk Analyst I jobs in Puerto Rico look for?

The top searched job categories for Service Desk Analyst I jobs in Puerto Rico are:

Service Desk Analyst I jobs near you

Management and Program Analyst

Criminal Investigation & Law Enforcement | IRS Careers

Guaynabo, PR • On-site

$106K/yr

Full-time

Re-posted 24 days ago

Internal Revenue Service rating

7.3

Company rating: 7.3 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

177th of 297 rated public sector bodies

Job description

WHAT IS Large Business & International (LB&I)?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - Office of Program and Business Solutions -Office of Program and Business Solutions-RS:Human Capitol Management:HR Analytics

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-13: To be eligible for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.Specialized experience includes:

  • Experience applying analytical and evaluative methods to conduct projects and studies that assess the efficiency and effectiveness of program operations, identify operational trends and deficiencies, document findings, and recommend changes to program methods, processes, and administrative procedures.
  • Experience planning and managing projects and studies; analyzing program, organizational, and human resources information to identify operational problems and factors affecting program performance; and presenting findings, delivering briefings, and addressing disagreements concerning proposed recommendations.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
  • TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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