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Service Design Jobs in Ontario (NOW HIRING)

Mechanical Services & Design complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion ...

$25 - $45/hr

Mechanical Services & Design complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion ...

$25 - $45/hr

Mechanical Services & Design complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion ...

Mechanical Services & Design complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion ...

Junior Strategist

Toronto, ON ยท On-site

CA$58K - CA$65K/yr

That means we put creativity at the center of all our thinking-be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform ...

Experience Designer (Senior)

Toronto, ON ยท Remote

CA$85K - CA$125K/yr

Moving fluidly between research, service design, product thinking, UX, and facilitation, you'll help clients define the right problems before designing the right solutions. Working alongside ...

Product Manager

Toronto, ON ยท On-site +1

Product Manager - (Contract until March 31, 2027) The Product Manager resides at the intersection of business, service design, and technology. Responsible for product outcomes, they own thedigital ...

Manager, Design

Toronto, ON ยท On-site

CA$130K - CA$160K/yr

Who We Are Metrolinx's GO Expansion program is delivering more GO service across the network ... As a Design Manager, you will lead and coordinate multi-disciplinary engineering design activities ...

Our client is a globally recognized design and architecture practice with studios across major ... expand services * Stay informed on client goals, market trends, and project objectives to ensure ...

Our client is a globally recognized design and architecture practice with studios across major ... expand services * Stay informed on client goals, market trends, and project objectives to ensure ...

Showing results 21-40

Service Design information

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What cities in Ontario are hiring for Service Design jobs?

Cities in Ontario with the most Service Design job openings:

Infographic showing various Service Design job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Oakville Hydro | Engineering Technologist-Utility Design

The MEARIE Group

Oakville, ON โ€ข On-site

$36.69 - $56.47/hr

Full-time

Re-posted 8 days ago


Job description

Engineering Technologist-Utility Design

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville. ย The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. ย Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association. ย Oakville Hydro has also been recognized as one of Canada's Safest Employers.

At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

Successful Oakville Hydro employees:

  • Are customer-centric - they understand and embrace the role of delivering exemplary service
  • Lead - they lead by example through their actions and attitudes
  • Innovate - they look for opportunities to improve, do things differently, and add value for our customers and business
  • Commit to Excellence - in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. ย Individuals who choose to be a part of our organization are offered:

  • Potential to lead innovative projects and initiatives
  • Career path exploration and development opportunities
  • Opportunities to get involved with teams and charitable events that support the community
  • Comprehensive total reward packageย 

Engineering Technologist-Utility Design

About the Role

We are looking for a dynamic individual with exceptional customer service and technical skills. The Engineering Technologist is accountable for the design, planning, estimating, preparation of bills of material and job instructions for electrical distribution projects. Projects include overhead and underground electrical distribution system design and planning (new and rebuild capital projects), streetlight systems, and new electrical service design (residential, commercial, and industrial). This role also provides inputs to the scheduling and coordination of project construction.

Duties include:

  • Design, estimate, and plan jobs which includes preparing bills of materials, various projects
  • Prepare and oversee overhead and underground construction contracts
  • Assist in the preparation of capital budget proposals
  • Prepare technical reports including but not limited to, voltage drop/line losses calculations, fault current analysis and protection coordination, power quality analysis, pole loading analysis, line tensions, and cable pulling calculations
  • Assist with any design clarifications, or recommendations
  • Consult with customers and stakeholders regarding inquiries for existing and or proposed infrastructure, and incorporate feedback into the planning process
  • Investigate, review, develop, communicate, and enforce installation standards and materials specification
  • Maintain related field and office engineering records
  • Administer the subdivision design process along with material approvals for developer-designed, and construction subdivisions
  • Liaise with Municipal/Government bodies (Town of Oakville, Halton Region, and MTO), developer's consultants for design, estimating, and planning purposes, and/or for required permits approvals
  • Review Third-Party Overhead Attachment Permits and Plant Design/Construction
  • Other duties assigned by supervisor

Required Skills, Qualifications and Experience:

  • Completion of a 3-year Engineering Technology diploma or a 4-year Engineering Degree from a recognized post-secondary institution
  • Registered as a Certified Engineering Technologist with O.A.C.E.T.T. or licensed Professional Engineer with PEO (or be eligible for registration)
  • Minimum 3 years of relevant experience in overhead and underground distribution system design, planning, budgeting, and construction contract administration
  • Extensive use and strong knowledge of design work and project management
  • Sound knowledge and understanding of electrical theory, and familiarity with power system operations, practices, and installation standards
  • Excellent working knowledge of Microsoft office programs, and related computer software applications
  • Experience in safety as it relates to design and job planning
  • Valid Class 'G' Ontario Driver's Licence with an excellent driving record
  • Effective communication skills (written, verbal, and presentation)

Other Success Factors:

  • Brand ambassador - enable, engage, encourage, and exemplify the behaviours of the brand
  • Innovate - engage colleagues and find new ways to work and win
  • Stay a step ahead - make it a priority to be in-tune with key industry knowledge, best practices, and disruptors
  • Communicate - stay informed of company events, industry news, and advancement in technologies
  • Is a creative thinker with strong planning, organization, and execution skills
  • Is agile, responsive, and displays a sense of urgency
  • Demonstrate flexibility and projects a positive and professional demeanor
  • Leverage technology to advance process optimization
  • Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
  • Is forward thinking with a proactive mindset
  • Embrace a culture of innovation and continuous improvement
  • Is a fast learner who can adapt to an ever-changing environment
  • Excellent interpersonal skills that build relationships with both internal and external clients
  • Is self-motivated, with the ability to work independently or as part of team

Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com

Oakville Hydro is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require.ย