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GenAI Product Design Strategist
Be part of something groundbreaking
At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.
With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.
This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you.
Who we are
AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.
At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As a Product Design Strategist, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.
How you will create impact
As a Product Design Strategist at AIG, you will lead the design and delivery of innovative AI solutions, helping AIG to become a leader in applying Generative AI to solve complex business challenges. This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh, creative approaches. With your expertise, we'll transform how user-centered practices and data drive innovation, creating smarter, more efficient, personalized solutions that set new standards for the industry.
Your responsibilities include

• Working with UX Research, Product Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities that address those needs through innovative solutions.
• Facilitate the delivery of user research methods to identify user personas, new opportunities, and present them through experience maps, user journeys maps, service blueprints or similar visualization to create a shared understand of the customer context.
• Develop metrics plans to measure user behavior and continuously optimize the products experience using qualitative and quantitative methods.
• Asking the right questions through discovery practices to fully understand the business and user value of product enhancements or new features that make up the product roadmap.
• Facilitation of Design Thinking workshops, or similar events, to achieve stakeholder alignment, ideation, and experimentation.
• Providing insights on emerging trends in technology, products, and competitors to inform the product direction and roadmap.
• Work collaboratively with product, data, quality, and tech leads to create feasible, viable, and desirable solutions.
• Effectively balancing multiple priorities including business value, stakeholder impact, speed to market, and technical feasibility.
• Regularly communicate customer insights to inform key stakeholders of product adoption and usage patterns.

What is needed to be successful

• Experience designing data-driven digital products, including feature releases, and translating a product vision to a desirable product experience that aligns with strategic goals.
• A deep working knowledge of Figma and the ability to fully leverage the application for maximum value and operational efficiency.
• Develop research strategies that include field and moderated research to validate user goals, frictions and behaviors.
• Experience using product data to inform feature prioritization aligned to user needs, commercial, and strategic priorities.
• Experience analyzing market and industry trends and conducting competitive analysis to inform product direction.
• Experience with industry standard analytics tools and methods required for analysis.
• You have supported or led design sprint planning aligned to a product backlog.
• You are collaborative and have 5+ years of experience working with cross-functional product teams.
• You have experience with agile at scale development methodologies.
• Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.
• You are self-motivated with a strong capacity for independent initiative and creative problem-solving.
• You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.

It would be nice if...

• You have experience in financial services or insurance
• You have experience designing solutions in enterprise software platforms.
• You are passionate about innovation and new technologies, specifically within AI & GenAI

Veterans are encouraged to apply.
#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
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