ZipRecruiter

Log In

1

Service Design Strategist Jobs (NOW HIRING)

Leidos

IT Service Design Lead

Concord, MA

$131K - $237K/yr

Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term ...

Leidos

IT Service Design Lead

Huntsville, AL

$131K - $237K/yr

Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term ...

Leidos

IT Service Design Lead

Concord, MA · On-site

$131K - $237K/yr

Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term ...

Leidos

IT Service Design Lead

Huntsville, AL · On-site

$131K - $237K/yr

Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term ...

Leidos

IT Service Design Lead

Concord, MA · On-site

$131K - $237K/yr

Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term ...

Belden, Inc.

Director, Service Design

Carmel, IN · On-site

$160K - $225K/yr

As the Service Design Director , you will lead the strategy and development of our global services portfolio, ensuring it enhances our solution offerings across priority vertical markets and ...

System One

Senior CX Strategist

Manhattan, NY · On-site

$83.65/hr

Skills & Qualifications Portfolio required with design, experience strategy, or service design project examples. Proven experience leading discovery, synthesis, ideation, prioritization, and ...

Chase

Service Design Senior Associate

Jersey City, NJ · On-site

Service Design Senior Associate In Digital AI is rapidly changing the face of the customer ... Your focus will be on strategic thinking and decision-making and contributing to the continuous ...

next page

Showing results 1-20

People also search for

All JobsService Design Strategist Jobs

Service Design Strategist information

See salary details

$29.5K

$92.1K

$136K

How much do service design strategist jobs pay per year?

As of Jun 6, 2026, the average yearly pay for service design strategist in the United States is $92,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Design Strategist vs User Experience Designer?

AspectService Design StrategistUser Experience Designer
CredentialsTypically requires certifications in service design, UX, or related fieldsOften holds degrees or certifications in UX, interaction design, or human-computer interaction
Work EnvironmentWorks across departments to improve entire service ecosystems, often in consulting or corporate settingsFocuses on designing digital interfaces and user interactions, mainly in tech or digital agencies
Industry UsageCommon in service industries, healthcare, finance, and consulting firmsPrevalent in tech companies, digital agencies, and product startups

While both roles focus on improving user and customer experiences, a Service Design Strategist takes a holistic approach to designing entire service systems, whereas a User Experience Designer concentrates on optimizing digital interfaces and user interactions. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Service Design Strategist, and why are they important?

To thrive as a Service Design Strategist, you need expertise in user research, journey mapping, service blueprinting, and a relevant background in design, business, or a related field. Familiarity with tools like Miro, Adobe Creative Suite, and prototyping platforms, as well as experience with agile methodologies or certifications in service design, are commonly required. Strong collaboration, facilitation, and stakeholder management skills help you align diverse teams and drive user-centered solutions. These abilities are crucial for delivering innovative, effective services that meet both customer needs and organizational goals.

How does a Service Design Strategist typically collaborate with cross-functional teams during a project?

As a Service Design Strategist, you'll frequently work alongside product managers, UX/UI designers, engineers, and business stakeholders to ensure that services are designed holistically. Collaboration often involves facilitating workshops, mapping user journeys, and synthesizing insights from diverse team members to create seamless service experiences. You'll also be responsible for aligning different perspectives, managing stakeholder expectations, and ensuring that proposed solutions are both user-centered and feasible within technical and business constraints.

What is a Service Design Strategist?

A Service Design Strategist is a professional who plans and designs holistic service experiences by analyzing user needs, business objectives, and operational processes. They use methodologies from design thinking, user experience, and systems thinking to create or improve services across digital and physical touchpoints. Their goal is to ensure services are user-friendly, efficient, and aligned with organizational strategy. Service Design Strategists often collaborate with stakeholders, designers, and developers to prototype and implement solutions. They play a crucial role in enhancing customer satisfaction and business effectiveness.
Infographic showing various Service Design Strategist job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 4% Temporary, and 11% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $92,126 per year, or $44.3 per hour.
Service Design Vice President

Service Design Vice President

JPMorgan Chase & Co.

Brooklyn, NY • On-site

$142K - $205K/yr

Full-time

Medical, Retirement

Posted 20 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Job Description
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.
As a Service Design Vice President in Digital, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
AI is rapidly changing the face of customer experience. With Agentic, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital team is creating these new experiences with a platform approach to enable our Lines of Business. Collaborating with a fast-paced, multidisciplinary team, the Vice President of UX Research will play a pivotal role in imagining, testing, and realizing Agentic experiences for our customers.
Job responsibilities
  • Develop and implement a servicing strategies focused on merging existing channels with emerging technologies in a way that aligns business objectives with customer experience enhancement across multiple products and platforms
  • Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
  • Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
  • Prototype and validate agentic experiences in close partnership with engineering and AI platforms
  • Design for trust, control, and progressive autonomy in agentic systems
  • Translate complex agentic platforms into scalable, repeatable experience patterns
  • Champion experience-led decision making in ambiguous, fast-moving environments

Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Preferred qualifications, capabilities, and skills
  • Experience with agentic technology, large language models, and the latest services and customer experiences bringing those technologies to market
  • Experience building or deploying technology incorporating machine learning, large language models or agents

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply