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Service Design Strategist Jobs (NOW HIRING)

Intuit

VP, Design - Virtual Expert Platform

San Diego, CA · On-site +1

$147K - $188K/yr

As part of our AI-powered, services-led platform strategy, ICS orchestrates advanced AI ... The Opportunity We are seeking an innovative, AI-native VP of Design to provide executive ...

Jobtailor

Senior Manager, Product Design

Manhattan, NY · On-site

$139K - $184K/yr

Drive product strategy and contribute to a high-performing design team culture * Apply interaction, visual, and service design expertise * Help oversee and optimize appropriate tools, platforms ...

Higher Digital, Llc

... work with strategy, technology, change, and delivery teams. Experience We Commonly Look For Common experience includes service design, UX research, human‑centered design, journey mapping ...

Golden1

Service Designer

Sacramento, CA · On-site

$93K - $110K/yr

Service Designer Status: Exempt Reports to: VP - Member Digital Services Manager Department ... You thrive at the intersection of human-centered design, business strategy, and operational ...

NTT DATA Services

Lead Service/Experience Designer

TX · Remote

$112K - $147K/yr

You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact. This isn't about ...

NTT DATA Services

Lead Service/Experience Designer

TX · Remote

$112K - $147K/yr

You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact. This isn't about ...

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Service Design Strategist information

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$29.5K

$92.1K

$136K

How much do service design strategist jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service design strategist in the United States is $92,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a service design strategist?

A Service Design Strategist is a professional who plans and designs holistic service experiences by analyzing user needs, business objectives, and operational processes. They use methodologies from design thinking, user experience, and systems thinking to create or improve services across digital and physical touchpoints. Their goal is to ensure services are user-friendly, efficient, and aligned with organizational strategy. Service Design Strategists often collaborate with stakeholders, designers, and developers to prototype and implement solutions. They play a crucial role in enhancing customer satisfaction and business effectiveness.

How does a service design strategist typically collaborate with cross-functional teams during a project?

As a Service Design Strategist, you'll frequently work alongside product managers, UX/UI designers, engineers, and business stakeholders to ensure that services are designed holistically. Collaboration often involves facilitating workshops, mapping user journeys, and synthesizing insights from diverse team members to create seamless service experiences. You'll also be responsible for aligning different perspectives, managing stakeholder expectations, and ensuring that proposed solutions are both user-centered and feasible within technical and business constraints.

What are the key skills and qualifications needed to thrive as a service design strategist, and why are they important?

To thrive as a Service Design Strategist, you need expertise in user research, journey mapping, service blueprinting, and a relevant background in design, business, or a related field. Familiarity with tools like Miro, Adobe Creative Suite, and prototyping platforms, as well as experience with agile methodologies or certifications in service design, are commonly required. Strong collaboration, facilitation, and stakeholder management skills help you align diverse teams and drive user-centered solutions. These abilities are crucial for delivering innovative, effective services that meet both customer needs and organizational goals.

What is the difference between Service Design Strategist vs User Experience Designer?

AspectService Design StrategistUser Experience Designer
CredentialsTypically requires certifications in service design, UX, or related fieldsOften holds degrees or certifications in UX, interaction design, or human-computer interaction
Work EnvironmentWorks across departments to improve entire service ecosystems, often in consulting or corporate settingsFocuses on designing digital interfaces and user interactions, mainly in tech or digital agencies
Industry UsageCommon in service industries, healthcare, finance, and consulting firmsPrevalent in tech companies, digital agencies, and product startups

While both roles focus on improving user and customer experiences, a Service Design Strategist takes a holistic approach to designing entire service systems, whereas a User Experience Designer concentrates on optimizing digital interfaces and user interactions. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Service Design Strategist jobs?

Cities with the most Service Design Strategist job openings:

What states have the most Service Design Strategist jobs?

States with the most job openings for Service Design Strategist jobs include:

What are popular job titles related to Service Design Strategist jobs?

For Service Design Strategist jobs, the most frequently searched job titles are:

Infographic showing various Service Design Strategist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $92,126 per year, or $44.3 per hour.

Design Strategy - Vice President

Jersey City, NJ • On-site

JP Morgan Chase
Finance and Insurance • 10K+ employees
Learn more about JP Morgan Chaseexternal

Full-time

Medical, Retirement

Re-posted 13 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 176 rated banks

Job description

Join us to shape impactful solutions that drive business strategy and deliver measurable results. As a Design Strategy leader, you will influence outcomes, foster team growth, and champion a culture of innovation and risk management.

As a Design Strategy - Vice President in Corporate Third Party Oversight (CTPO) Risk Management, you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options, strong facilitation, and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.

Job responsibilities:

  • Translate ambiguous problems into structured workplans, adapt as priorities shift, and drive delivery through to measurable outcomes.
  • Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
  • Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
  • Manage surface risks, decision points, tradeoffs, and dependencies early, and escalate appropriately to senior stakeholders.
  • Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
  • Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
  • Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
  • Apply modern design strategy methods such as journey mapping, service blueprinting, and rapid experimentation to reduce uncertainty and improve decisions.
  • Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
  • Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
  • Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.

Required qualifications, capabilities, and skills  

  • Lead cross-functional design strategy initiatives, including strategy development and service design leadership.
  • Translate research and data into structured recommendations, options, and clear next steps.
  • Manage stakeholders and influence senior leaders by articulating tradeoffs and delivering decision-ready materials.
  • Facilitate workshops, working sessions, and decision forums to drive alignment and outcomes.
  • Apply journey mapping and service design tools to diagnose root causes across channels and operations.
  • Define success measures with analytics partners and interpret behavioral data to inform recommendations.
  • Partner effectively with risk, compliance, and control stakeholders while operating in regulated or complex environments.

Preferred qualifications, capabilities, and skills  

  • Minimum 10 years of relevant industry experience  
  • Demonstrated people leadership, including coaching and developing team capabilities.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

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