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Service Design Strategist Jobs (NOW HIRING)

Angarai

Human Centered Design Strategist

College Park, MD · On-site

$120K - $155K/yr

Serve as the Human-Centered Design Strategist , providing domain expertise while working across ... Service blueprints * Journey maps * Prototypes * Actionable design recommendations * Ensure all ...

Asurion

Director, Service Design & Research

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, ... Increase organizational velocity from strategic question to validated insight. Lead and Elevate a ...

JP Morgan Chase

Service Design Vice President

Brooklyn, NY

$151K - $194K/yr

Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. AI is rapidly changing the face of customer ...

Futran Tech Solutions Pvt. Ltd.

Service Designer

Irving, TX · On-site

$111K/yr

Through mapping and visualization tools, co-design workshops, and strategic frameworks, your work will directly influence service and product strategy. Ultimately, your visibility and influence ...

Asurion

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, ... Increase organizational velocity from strategic question to validated insight. Lead and Elevate a ...

AIG

GenAI Product Design Strategist

Atlanta, GA · On-site

GenAI Product Design Strategist Be part of something groundbreaking At AIG, we are making long-term ... Ability to excel in a fast-paced, service-oriented environment through excellent time management ...

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Service Design Strategist information

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$29.5K

$92.1K

$136K

How much do service design strategist jobs pay per year?

As of Jun 6, 2026, the average yearly pay for service design strategist in the United States is $92,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Design Strategist vs User Experience Designer?

AspectService Design StrategistUser Experience Designer
CredentialsTypically requires certifications in service design, UX, or related fieldsOften holds degrees or certifications in UX, interaction design, or human-computer interaction
Work EnvironmentWorks across departments to improve entire service ecosystems, often in consulting or corporate settingsFocuses on designing digital interfaces and user interactions, mainly in tech or digital agencies
Industry UsageCommon in service industries, healthcare, finance, and consulting firmsPrevalent in tech companies, digital agencies, and product startups

While both roles focus on improving user and customer experiences, a Service Design Strategist takes a holistic approach to designing entire service systems, whereas a User Experience Designer concentrates on optimizing digital interfaces and user interactions. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Service Design Strategist, and why are they important?

To thrive as a Service Design Strategist, you need expertise in user research, journey mapping, service blueprinting, and a relevant background in design, business, or a related field. Familiarity with tools like Miro, Adobe Creative Suite, and prototyping platforms, as well as experience with agile methodologies or certifications in service design, are commonly required. Strong collaboration, facilitation, and stakeholder management skills help you align diverse teams and drive user-centered solutions. These abilities are crucial for delivering innovative, effective services that meet both customer needs and organizational goals.

How does a Service Design Strategist typically collaborate with cross-functional teams during a project?

As a Service Design Strategist, you'll frequently work alongside product managers, UX/UI designers, engineers, and business stakeholders to ensure that services are designed holistically. Collaboration often involves facilitating workshops, mapping user journeys, and synthesizing insights from diverse team members to create seamless service experiences. You'll also be responsible for aligning different perspectives, managing stakeholder expectations, and ensuring that proposed solutions are both user-centered and feasible within technical and business constraints.

What is a Service Design Strategist?

A Service Design Strategist is a professional who plans and designs holistic service experiences by analyzing user needs, business objectives, and operational processes. They use methodologies from design thinking, user experience, and systems thinking to create or improve services across digital and physical touchpoints. Their goal is to ensure services are user-friendly, efficient, and aligned with organizational strategy. Service Design Strategists often collaborate with stakeholders, designers, and developers to prototype and implement solutions. They play a crucial role in enhancing customer satisfaction and business effectiveness.
Infographic showing various Service Design Strategist job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 4% Temporary, and 11% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $92,126 per year, or $44.3 per hour.
Principal, Design Strategy and Research

Principal, Design Strategy and Research

Solomon Page

Dallas, TX • On-site

$165/hr

Full-time

Medical, Dental, Retirement

Posted 13 hours ago

Job description

Our client, a leading telecommunications company, is seeking a UX Researcher / Service Designer to join their Product Design & Innovation team focused on B2B experiences. This role sits at the intersection of UX research, service design, and design strategy, with a strong emphasis on end-to-end experience thinking and synthesis. The ideal candidate will operate less as a traditional evaluative researcher and more as a Design Strategist, connecting insights into actionable frameworks that shape product and service direction.
  • This is a full-time role. Salary range is $165-200k.

Responsibilities:
  • Lead end-to-end service design initiatives, mapping complex B2B customer journeys across products and touchpoints.
  • Synthesize research, data, and stakeholder inputs into clear, strategic narratives and experience frameworks.
  • Develop key artifacts including journey maps, service blueprints, personas, and opportunity frameworks.
  • Translate insights into actionable product and design strategy recommendations that influence roadmap decisions.
  • Partner closely with Product, Design, and Engineering teams to shape experience direction and innovation initiatives.
  • Drive service design thinking across the organization, ensuring a holistic and user-centered approach.
  • Present insights and strategic recommendations to stakeholders, including senior leadership.
  • Conduct generative and exploratory research as needed, with flexibility to lean into hands-on research execution when required.
  • Help define and evolve innovation initiatives within the Product Design & Innovation team.

Required Qualifications:
  • 6+ years of experience in UX Research, Service Design, or Design Strategy roles.
  • Strong background in service design and end-to-end journey mapping.
  • Proven ability to synthesize complex inputs into clear, actionable strategic direction.
  • Experience creating visual artifacts such as journey maps, service blueprints, and experience frameworks with strong storytelling clarity.
  • Solid foundation in UX research methodologies (qualitative and/or mixed methods).
  • Ability to operate at both a strategic level (defining experience vision) and executional level (conducting research when needed).
  • Experience working within cross-functional product environments.
  • Strong communication, presentation, and stakeholder management skills.

Preferred Qualifications:
  • Experience working within B2B environments.
  • Background operating as a Design Strategist within product or innovation teams.

If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit, and commuter benefits to our employees, including freelancers-which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook and LinkedIn.
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