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Service Department Jobs in Wisconsin (NOW HIRING)

Bergstrom Automotive

Service Manager

Neenah, WI · On-site

$95K/yr

Lead and manage the service department team, including technicians, service advisors, and support staff. * Provide ongoing training, mentorship, and coaching to team members. * Foster a positive ...

Roland Machinery

Service Admin

De Forest, WI · On-site

Service department H/R resources and new hire document formulation, injury reporting, MSHA & DOT reporting, and maintaining department MSDS records * Daily posting of hourly employee labor hours for ...

BERGSTROM AUTO

Service Manager

Neenah, WI · On-site

$95K/yr

Lead and manage the service department team, including technicians, service advisors, and support staff. * Provide ongoing training, mentorship, and coaching to team members. * Foster a positive ...

Roland Machinery Co

Service Admin

Franksville, WI · On-site

Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records * Daily posting of hourly employee labor hours for ...

Roland Machinery

Service Admin

Franksville, WI · On-site

Service department H/R resources and new hire document formulation, injury reporting, MSHA & DOT reporting, and maintaining department MSDS records * Daily posting of hourly employee labor hours for ...

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Service Department information

What is a service department?

A Service Department is a division within a company or organization responsible for providing support, maintenance, and repair services for products or equipment. In industries such as automotive, technology, or appliances, the Service Department assists customers with troubleshooting, routine maintenance, and resolving technical issues. Their primary goal is to ensure customer satisfaction by keeping products functioning properly and addressing any concerns promptly.

What are the key skills and qualifications needed to thrive in a service department role, and why are they important?

To excel in a Service Department role, a strong understanding of customer service principles, problem-solving abilities, and relevant technical knowledge (such as automotive or equipment repair) are essential, often supported by a high school diploma or technical certifications. Familiarity with service management software, diagnostic tools, and scheduling systems is commonly required. Excellent communication, patience, and teamwork are standout soft skills for effectively addressing customer concerns and coordinating with colleagues. These skills and qualities are crucial for ensuring customer satisfaction, efficient workflow, and the overall success of the service operation.

What are some common challenges faced by professionals working in a service department, and how can they be addressed?

Professionals in a Service Department often encounter challenges such as managing high volumes of customer requests, balancing multiple priorities, and ensuring timely resolution of service issues. Effective communication, strong organizational skills, and a customer-focused mindset are crucial to overcoming these challenges. Additionally, leveraging team collaboration and utilizing service management tools can help streamline workflows and improve overall efficiency. Continuous learning and staying updated with the latest service protocols also contribute to better performance and job satisfaction.

What is the difference between Service Department vs Service Technician?

AspectService DepartmentService Technician
CredentialsVaries; often includes certifications in specific equipment or systemsTypically requires technical certifications or licenses related to specific machinery or systems
Work EnvironmentOffice, workshop, or on-site at client locationsPrimarily on-site at customer locations or in workshops
Employer & Industry UsageUsed by companies managing multiple service roles; oversees service operationsUsed by individual technicians performing repairs and maintenance

The Service Department is a broader organizational unit responsible for managing service operations, while a Service Technician is an individual who performs hands-on repair and maintenance tasks within that department. The department oversees multiple technicians and service processes, whereas the technician focuses on executing specific service tasks.

What are the most commonly searched types of Service Department jobs in Wisconsin?

The most popular types of Service Department jobs in Wisconsin are:

Service Department jobs near you
Infographic showing various Service Department job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Parts & Service Department Administrator

Dawes Rigging & Crane Rental, Inc

Madison, WI • On-site

Full-time

Re-posted 13 days ago

Job description

Parts & Service Department Administrator

Dawes Rigging & Crane Rental

Madison, WI - 53718

Position Summary

Dawes Rigging & Crane Rental, located in Madison is seeking a Parts & Service Department Administrator with solid general office skills. This is a full-time, non-exempt position with comprehensive benefits package in a casual office environment. This opportunity is eligible for an Candidate Sign-On Bonus of $100 payable after 100 days of continuous, successful employment.

Essential Functions

  • Maintain neatness and organization of parts area
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
  • Issue or distribute materials, parts, and supplies to customers or coworkers, based on information from work orders, purchase orders or requisitions.
  • Placing orders via phone, email or web portals with multiple vendors
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, or storage yards
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in stockrooms, or other areas.
  • Various administrative tasks such as processing work orders and other documents.
  • Positive interface with fellow employees, supervisors, and customers.
  • Maintain conformity to safety requirements and other regulations.
  • Other tasks as assigned.


Skills and Experience Requirements

  • Experience with heavy construction equipment is a plus.
  • Able to work in a fast paced environment and meet deadlines.
  • Must be able to work 40 hours a week and overtime as needed.
  • Able to use phone, computer and other office equipment.
  • Able to lift up to 50lbs.
  • Must have a working knowledge of Microsoft Office products. Experience with NexGen maintenance software is a plus.


Benefits

  • Competitive wages.
  • Paid Time Off and Holidays.
  • Comprehensive Benefits Plans (Medical, Dental, Life and Disability Insurance).
  • 401(k) retirement plan with company match.

ALL Family of Companies

The ALL Family of Companies and its affiliated branches are Equal Opportunity Employers with competitive wage and benefits packages in a drug-free environment. The ALL Family of Companies is the largest privately-owned crane rental and sales enterprise in North America, with 29 strategically located branches operating under the ALL, Central, Dawes, and Jeffers names – including specialized divisions for aerial lifts, boom trucks (ALT Sales), and parts. Since 1964, the ALL Family has been a leader in the lift industry – with market strengths that include commercial construction, roads & bridges, power generation, plants & processing, facility maintenance, and more. We're ALL you need ®

The ALL Family of Companies is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.