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Service Department Jobs in Ohio (NOW HIRING)

Truck Sales & Service, Inc.

Service Manager

Midvale, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed. * Accomplishes service objectives by recruiting, orienting, and training new ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed. * Accomplishes service objectives by recruiting, orienting, and training new ...

Ag-Pro

Service Writer

Alliance, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Truck Sales & Service, Inc.

Service Manager

Midvale, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed. * Accomplishes service objectives by recruiting, orienting, and training new ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed. * Accomplishes service objectives by recruiting, orienting, and training new ...

Ag-Pro

Service Writer

Millersburg, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Agpro

Service Writer

Bloomingdale, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Agpro

Service Writer

Kinsman, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Ag-Pro

Service Writer

Bloomingdale, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Ag-Pro

Service Writer

Kinsman, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Ag-Pro

Service Writer

Gibsonburg, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Agpro

Service Writer

Alliance, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Agpro

Service Writer

North Canton, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

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Showing results 41-60

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Service Department information

What is a service department?

A Service Department is a division within a company or organization responsible for providing support, maintenance, and repair services for products or equipment. In industries such as automotive, technology, or appliances, the Service Department assists customers with troubleshooting, routine maintenance, and resolving technical issues. Their primary goal is to ensure customer satisfaction by keeping products functioning properly and addressing any concerns promptly.

What are the key skills and qualifications needed to thrive in a service department role, and why are they important?

To excel in a Service Department role, a strong understanding of customer service principles, problem-solving abilities, and relevant technical knowledge (such as automotive or equipment repair) are essential, often supported by a high school diploma or technical certifications. Familiarity with service management software, diagnostic tools, and scheduling systems is commonly required. Excellent communication, patience, and teamwork are standout soft skills for effectively addressing customer concerns and coordinating with colleagues. These skills and qualities are crucial for ensuring customer satisfaction, efficient workflow, and the overall success of the service operation.

What are some common challenges faced by professionals working in a service department, and how can they be addressed?

Professionals in a Service Department often encounter challenges such as managing high volumes of customer requests, balancing multiple priorities, and ensuring timely resolution of service issues. Effective communication, strong organizational skills, and a customer-focused mindset are crucial to overcoming these challenges. Additionally, leveraging team collaboration and utilizing service management tools can help streamline workflows and improve overall efficiency. Continuous learning and staying updated with the latest service protocols also contribute to better performance and job satisfaction.

What is the difference between Service Department vs Service Technician?

AspectService DepartmentService Technician
CredentialsVaries; often includes certifications in specific equipment or systemsTypically requires technical certifications or licenses related to specific machinery or systems
Work EnvironmentOffice, workshop, or on-site at client locationsPrimarily on-site at customer locations or in workshops
Employer & Industry UsageUsed by companies managing multiple service roles; oversees service operationsUsed by individual technicians performing repairs and maintenance

The Service Department is a broader organizational unit responsible for managing service operations, while a Service Technician is an individual who performs hands-on repair and maintenance tasks within that department. The department oversees multiple technicians and service processes, whereas the technician focuses on executing specific service tasks.

What are the most commonly searched types of Service Department jobs in Ohio?

The most popular types of Service Department jobs in Ohio are:

What cities in Ohio are hiring for Service Department jobs?

Cities in Ohio with the most Service Department job openings:

Service Department jobs near you
Infographic showing various Service Department job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Manager

Truck Sales & Service, Inc.

Midvale, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Truck Sales & Service believes that no organization is any better than the people who work for it.  Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

 

We are looking for a motivated, full-time Service Manager to grow in preparation of opening our new facility. The Service Manager is expected to provide direction to service personnel; delegate assignments according to business needs and answers questions concerning present and future jobs; manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues; prepare an annual budget and monitor budgeted expenditures; maintain awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives. The successful team member has comprehensive management experience and a proven history of growing a successful team and operation.

 

 

What We Offer

  • Medical / Dental / Vision Insurance
  • Health Savings Account
  • Life, Accident, and Disability Insurance
  • 401(k) with company match
  • Ongoing Training
  • Paid Time Off
  • Paid Holidays
  • Great Culture & Team Environment
  • Long Term Career Opportunities
  • Promote from within

Responsibilities 

  • Ensure customer service and quality work is delivered to meet customer needs.
  • Performs necessary duties for the safe, efficient and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
  • Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
  • Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
  • Planning and reviewing compensation actions
  • Enforcing policies and procedures.
  • Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
  • Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.

Qualifications

  • 3-5 years of management experience is required.
  • Experience in heavy-duty truck/engine repair and installation.
  • Ability to troubleshoot and diagnose service issues and resolve complaints.
  • Skills in welding, electrical, and hydraulic systems is preferred.
  • Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
  • Experience in employee supervision and personnel administration preferably in a service technician environment.
  • Ability to develop written estimates and quote bids and schedule jobs.
  • Ability to read instructions, work orders, and specifications.
  • Must have excellent verbal and written communication skills.
  • Ability to operate personal computer and business applications.
  • Strong problem-solving skills.
  • Goal oriented and results focused.
  • Post-high school education is required.
  • Additional training in heavy duty trucks required.
  • Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

DISCLAIMER:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)

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