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Service Department Manager Jobs in Raleigh, NC (NOW HIRING)

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

Job Summary: The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and ...

Home Depot

Department Supervisor

Fuquay Varina, NC · On-site

$17 - $19/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

Home Depot

Department Supervisor

Raleigh, NC · On-site

$20 - $22.25/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

Home Depot

Department Supervisor

Durham, NC · On-site

$19.75 - $22.25/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

Home Depot

Department Supervisor

Wake Forest, NC · On-site

$17.50 - $19.75/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

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Showing results 41-60

All JobsService Department JobsService Department Manager JobsService Department Manager Jobs in Raleigh, NC

Service Department Manager information

See Raleigh, NC salary details

$27.7K

$68.4K

$109.8K

How much do service department manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service department manager in Raleigh, NC is $68,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $81,200.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What cities near Raleigh, NC are hiring for Service Department Manager jobs?

Cities near Raleigh, NC with the most Service Department Manager job openings:

Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $62,106 per year, or $29.9 per hour.

Full Time Assistant Customer Service Manager

Harris Teeter

Raleigh, NC • On-site

Full-time

Posted 4 days ago

Harris Teeter rating

6.3

Company rating: 6.3 out of 10

Based on 874 frontline employees who took The Breakroom Quiz

45th of 124 rated grocery stores

Job description

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor
monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire
orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds
and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those
an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually
moderate.

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