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Service Department Manager Jobs in Raleigh, NC (NOW HIRING)

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

Home Depot

Department Supervisor

Durham, NC · On-site

$19.75 - $22.25/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

Home Depot

Department Supervisor

Durham, NC

$19.75 - $22.25/hr

... in each department to ensure customers receive excellent service and can easily find the ... Store Management Team and Operations Team. Department Supervisors have strong product and ...

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All JobsService Department JobsService Department Manager JobsService Department Manager Jobs in Raleigh, NC

Service Department Manager information

See Raleigh, NC salary details

$27.7K

$68.4K

$109.8K

How much do service department manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service department manager in Raleigh, NC is $68,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $81,200.00 per year, depending on experience, location, and employer.

How does a Service Department Manager collaborate with other departments to improve customer satisfaction?

As a Service Department Manager, you'll frequently work with sales, parts, and administrative teams to ensure a seamless customer experience. This collaboration involves coordinating service schedules, sharing feedback from customers, and jointly resolving complex issues that may span multiple departments. Effective communication and a proactive approach are essential, as your ability to align service operations with business goals directly impacts customer satisfaction and retention. Regular meetings and cross-departmental initiatives are common practices to foster teamwork and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Department Manager?

To thrive as a Service Department Manager, you need strong leadership abilities, knowledge of service operations, and typically a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, scheduling systems, and sometimes industry-specific certifications (like ASE for automotive service) are important. Excellent problem-solving, communication, and team-building skills set top performers apart. These skills and qualifications ensure efficient team management, high customer satisfaction, and smooth departmental operations.

What does a service department manager do?

A service department manager oversees the daily operations of a service or repair department, ensuring customer satisfaction and efficient workflow. They coordinate staff, manage schedules, handle customer complaints, and ensure service quality, often using management software and maintaining industry certifications. Strong leadership and communication skills are essential for success in this role.

What cities near Raleigh, NC are hiring for Service Department Manager jobs?

Cities near Raleigh, NC with the most Service Department Manager job openings:

Service Department Manager jobs near you
Infographic showing various Service Department Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,378 per year, or $32.9 per hour.

Automotive Service Manager

Mills Auto Group

Raleigh, NC • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Job Summary:
The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a full-time, individual contributor position with a base salary plus commission, offering a competitive compensation package of $80,000 to $120,000 per year, paid twice a month.
Compensation & Benefits:
- Base salary plus commission, with potential for additional bonuses based on performance.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Retirement savings plan with employer match.
- Paid time off and holiday pay.
- Employee discounts on vehicles, parts, and services.
Responsibilities:
- Manage and oversee all aspects of the service department, including customer service, parts, inventory, and personnel.
- Collaborate with other departments to ensure the smooth operation of the dealership.
- Develop and implement strategies to increase service department profitability and efficiency.
- Monitor and analyze service department performance data to identify areas for improvement.
- Hire, train, and manage a team of service advisors, technicians, and support staff.
- Ensure the highest level of customer satisfaction by maintaining quality service standards.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Maintain accurate records and documentation of all service department activities.
- Keep up to date with industry trends and developments, and implement best practices.
Requirements:
- High school diploma or equivalent, with a degree in Automotive Technology or a related field preferred.
- At least 3-5 years of experience in automotive service management.
- Proven track record of success in increasing service department profitability and efficiency.
- Strong leadership skills and the ability to motivate and manage a team.
- Excellent communication and customer service skills.
- Sound knowledge of automotive systems and repairs.
- Proficiency in computer systems and software related to automotive service.
- Valid driver's license and a clean driving record.
EEOC Statement:
At Mills Auto Group, we are an equal opportunity employer and value diversity at our company

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and welcoming environment for all employees.

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