ZipRecruiter

Log In

1

Service Delivery Jobs in Washington (NOW HIRING)

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk ...

previous page

Showing results 41-60

All JobsService Delivery JobsService Delivery Jobs in Washington

Service Delivery information

See Washington salary details

$32.8K

$106.4K

$181.8K

How much do service delivery jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery in Washington is $106,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $145,000.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Washington?

The most popular types of Service Delivery jobs in Washington are:

What cities in Washington are hiring for Service Delivery jobs?

Cities in Washington with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $106,396 per year, or $51.2 per hour.

Project Manager / Service Delivery Lead

Think Tank, Inc.

Washington, DC • On-site

Full-time

Re-posted 13 days ago

Job description

*Applicants must be US Citizens or permanent residents*Hybrid Position in Washington DC*Position is subject to contract awardPosition DescriptionLeads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.Minimum QualificationsBachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.Technical SkillsExtensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.Soft SkillsExecutive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.ResponsibilitiesLead OM&E delivery for FMS-NGManage Agile releases and backlogCoordinate with OCFO, OCIO, auditorsOversee Jira tracking (CRs, tickets)Manage risks/issuesEnsure SLA compliance (uptime, tickets)Drive reporting (weekly/monthly)Support audits (FISMA/FISCAM)Manage change control board interactionsEnsure documentation completeness