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Service Delivery Jobs in Alberta (NOW HIRING)

Brandt

Service Technician - Shop

Calgary, AB · On-site

Work within guidelines set by managers to ensure consistent and quality service delivery. * Perform all service tasks assigned by the Service Manager or Service Department Foreman. * Participate in ...

SMS Equipment

Service Assistant

Fort Mcmurray, AB · On-site

CA$60K - CA$65K/yr

Monitor job costing and track components to support accurate and efficient service delivery. * Close work orders by reviewing documentation, reconciling discrepancies, and ensuring accurate system ...

Lexus of Royal Oak

Service Advisor

Calgary, AB

... service delivery. You will also provide timely updates and maintain clear communication with guests throughout their visit. Key Responsibilities: · Greets guests, schedules follow-up service ...

GREENWAY AUTOMOTIVE

Sets and manages the expectations for service delivery for both the customers and mechanics * Continuously updates customers on repair needs and completion times * Verify that the final invoice ...

Businesslink

Strategist

Edmonton, AB · Hybrid

Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs in starting and growing their businesses. Through one ...

Brandt

That's Powerful Value, Delivered. DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: * Financial Performance: * Operate within budgets and approvals established by the Service Manager. * Maintain ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Jobs in Alberta

Service Delivery information

See Alberta salary details

$9

$30

$69

How much do service delivery jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service delivery in Alberta is $30.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $38.70 per hour, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Alberta?

The most popular types of Service Delivery jobs in Alberta are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,778 per year, or $30.2 per hour.

Service Technician - Shop

Brandt

Calgary, AB • On-site

Full-time

Re-posted 9 days ago

Job description

Brandt is currently looking for a Service Technician - Material Handling for our Calgary location. The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently.  They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: 

  • Financial Performance: 

  • Operate within budgets and approvals established by the Service Manager. 

  • Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. 

  • Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction. 

  • Diagnostic and Repair Services: 

  • Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime. 

  • Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance. 

  • Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards. 

  • Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life. 

  • Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues. 

  • Work Systems and Procedures: 

  • Maintain current product knowledge specific to equipment and industry standards relevant to the branch location. 

  • Maintain a clean, neat, and orderly work area to ensure efficiency and safety. 

  • Follow all safety rules and Occupational Health & Safety (OH&S) standards.  

  • Ensure compliance with proper procedures for hazardous waste disposal. 

  • Work within guidelines set by managers to ensure consistent and quality service delivery. 

  • Perform all service tasks assigned by the Service Manager or Service Department Foreman. 

  • Participate in required training programs, including industry-specific technology training. 

  • Maintain and care for departmental tools, equipment, and vehicles. 

  • Mentor and oversee apprentices to support their professional growth. 

  • Other duties as assigned. 

QUALIFICATIONS/REQUIREMENTS: 

  • Trade qualification (Heavy Equipment, Agriculture, Truck/Transport). 

  • 3 years’ relevant experience. 

  • Knowledge of mechanical, electrical, and hydraulic systems. 

  • Possess computer and technical aptitude and knowledge for diagnostics and calibration work. 

  • Possess diagnostic skills to understand mechanical and technical equipment repair needs. 

  • Possess strong time management skills to perform under pressure. 

  • Possess strong communication skills, both written and oral. 

  • Possess a commitment to high quality customer service. 

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