Service Delivery Project Manager Jobs in Ontario

SUMMARY  
 

The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. 

At this position level: 

• Projects are typically of moderate complexity, risk and exposure.  

KEY DUTIES & RESPONSIBILITIES  

 For the assigned projects:

• Plans and oversees the end-to-end delivery of assigned projects.  At this level, projects managed are typically of moderate complexity, risk and exposure.
• In collaboration with project concerned parties, defines project scope, deliverables and requirements. 
• Develops and implements project plans.
• Determines resource and budget requirements, cost estimates, and timelines. 
• Identifies project risks and develops and implements mitigation and contingency plans. 
• Monitors project delivery against timelines and ensures timely completion.
• Oversees the activities of project team members and monitors project task completion.
• Communicates project status to relevant concerned parties.
• Ensures projects are delivered on time, within scope, budget and requirements, and complies with all regulatory, environmental and health and safety requirements.

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction. 
• Other duties as assigned.

Urgent Project Requirements

• Project will be initiated immediately; Project manager works with the operations team to identify and collect requirements.
• Start an immediate risk assessment, cost estimates, and kick off meeting with all concerned parties as an introduction and forecast of next steps.
• Funding is generally completed "on the fly" a good understanding of benchmarking, and or current industry costs to provide budgets to the client.
• Able to work independently on challenges to ensure the project keeps moving.
• Understands the importance of a regular cadence of communication.
• Navigate the client's organization, to capture who should be engaged and when for project updates.
• Schedule updates, risks, and opportunity updates.

KNOWLEDGE & SKILLS 

• Community college diploma in architectural technology, construction technology, engineering technology; required.
• University degree in Architecture or Engineering, preferred.
• 3 to 5 years of project management work experience.
• Project management - proven ability and experience in delivering projects on-time, on-budget, within specifications and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management - proven ability and experience in developing and managing budgets.
• Project risk mitigation and management - proven ability and experience in mitigating and managing project risks.
• Communication - strong communication, influence, persuasion, and negotiation skills.
• Relationship building - proven ability and experience in building and maintaining effective relationships.
• Client management - proven ability and experience in managing client relationships and expectations.
• Client service orientation - strong client service orientation.
• Project team leadership - proven ability and experience in project team leadership.
• Vendor management - proven ability and experience in managing vendor performance.
• Quality - possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency - proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications. 
• High sense of urgency.
• Excellent communicator both verbal and written.
• Able to create project schedules independently.
• Ability to create class D estimates, without consultant support.
• Strong multitasker, juggling multiple projects simultaneously at various stages of development.
• Understanding of the construction industry.
• Able to differentiate on reporting to executives and team members.
• Create business cases for funding, with clear and precise information to ensure funding approvals.
• Goal orientated.
• Understanding of impacts and implements creative solutions.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Project Management Institute Accreditation or in progress.
• LEED certification or in progress.
• Engineer in training.

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