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Service Delivery Project Manager Jobs in Kitchener, ON

Project Manager

Guelph, ON ยท On-site +1

CA$100K - CA$145K/yr

We deliver environmental and sustainability services to our clients through the integration of over ... Role As our new Project Manager with a passion for working on architectural and environmental ...

... service of nuclear power generation equipment. This includes steam generators, nuclear fuel and ... and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Cambridge, Ontario ...

... service of nuclear power generation equipment. This includes steam generators, nuclear fuel and ... and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Cambridge, Ontario ...

Project Manager

Hamilton, ON ยท On-site +1

$80K - $135K/yr

As a trusted collaborator, Matheson consistently delivers quality service that ensures both projects and partners succeed. We Are Partners! As a Project Manager , you will provide overall leadership ...

Project Manager, Substation

Cambridge, ON ยท On-site

CA$95K - CA$135K/yr

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative ... Ensure you and your family receive the services and benefits needed to support your mental ...

Project Manager

Cambridge, ON ยท On-site

CA$48 - CA$57/hr

Manage customer expectations while maintaining a high level of customer service. * Oversee and/or ... deliver the right solutions that keep our customers' operations up and running today and better ...

Manage customer expectations while maintaining a high level of customer service. * Oversee and/or ... deliver the right solutions that keep our customers' operations up and running today and better ...

Project Manager

Hamilton, ON ยท On-site

CA$95K - CA$105K/yr

Work with Sales to ensure that purchase order terms, project scope, objectives, success criteria, and delivery dates are clearly documented, reviewed with customer and managed throughout the project.

Our mission is simple -- and our approach to delivering on it is equally straightforward. We are as ... The Project Manager is responsible for the pre-planning, development and implementation of the ...

Project Manager

Waterloo, ON ยท On-site

CA$86K - CA$119K/yr

Ensure projects operate within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. You will be responsible for managing cross ...

Project Manager

Waterloo, ON

CA$86K - CA$119K/yr

Ensure projects operate within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. You will be responsible for managing cross ...

Leads the planning and delivery of projects, including determining scope, resourcing requirements ... Monitors progress, manages risks and dependencies, and adjusts plans to achieve program outcomes.

Project Manager

Waterloo, ON

CA$76K - CA$102K/yr

The Project Manager drives engineering and technical design projects end to end, ensuring delivery against scope, timeline, budget, and resource plans, while aligning stakeholders and achieving ...

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Service Delivery Project Manager information

What does a service delivery project manager do?

A Service Delivery Project Manager is responsible for overseeing the planning, execution, and delivery of services to clients or customers, ensuring that projects meet agreed-upon standards and deadlines. They coordinate between different teams, manage resources, and communicate with stakeholders to make sure service commitments are fulfilled. Their role often involves monitoring performance, resolving issues, and implementing improvements to enhance service quality and customer satisfaction. Additionally, they track project progress, manage budgets, and ensure compliance with company policies and client requirements.

What are the key skills and qualifications needed to thrive as a service delivery project manager?

To thrive as a Service Delivery Project Manager, you need expertise in project management, service delivery frameworks (such as ITIL), and a relevant degree or certification like PMP or PRINCE2. Familiarity with project management tools (e.g., Microsoft Project, Jira) and IT service management systems (e.g., ServiceNow) is typically required. Strong communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure projects are delivered efficiently, client expectations are met, and service quality is consistently maintained.

What are some common challenges faced by service delivery project managers and how can they be addressed?

Service Delivery Project Managers often encounter challenges such as balancing client expectations with operational capabilities, managing cross-functional teams, and ensuring projects are delivered on time and within budget. Effective communication, clear documentation, and proactive risk management are key strategies to overcome these obstacles. Building strong relationships with stakeholders and maintaining flexibility in problem-solving also help ensure smooth project delivery and client satisfaction.

What is the difference between Service Delivery Project Manager vs Service Desk Manager?

AspectService Delivery Project ManagerService Desk Manager
Primary FocusManaging service delivery projects, ensuring client satisfaction, and meeting project goalsOverseeing daily service desk operations, managing support teams, and resolving user issues
CertificationsProject Management Professional (PMP), ITILITIL, HDI Support Center Manager
Work EnvironmentClient-facing, project-based, cross-functional teamsSupport center, help desk, internal IT support teams
Industry UsageIT services, consulting, telecommunicationsIT support, customer service, internal IT departments

The Service Delivery Project Manager focuses on managing specific projects to deliver IT services effectively, while the Service Desk Manager oversees daily support operations. Both roles require ITIL knowledge and strong communication skills but differ in scope and responsibilities.

What cities near Kitchener, ON are hiring for Service Delivery Project Manager jobs?

Cities near Kitchener, ON with the most Service Delivery Project Manager job openings:

Infographic showing various Service Delivery Project Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Project Manager

Guelph, ON โ€ข On-site, Remote

CA$100K - CA$145K/yr

Full-time

PTO

Posted 15 days ago


Key responsibilities

  • Respond to proposal and RFP requests by writing and compiling proposals and budgets.

  • Manage and maintain client relationships through consistent communication.

  • Oversee and delegate project tasks, and plan, report, and track schedules and budgets to ensure project delivery on time and within budget.


Job description

We are SLR Consulting (Americas), a 1500+ team of advisory, environmental, engineering, and regulatory professionals across Canada, the United States, and LATAM. We deliver environmental and sustainability services to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around sustainability. We are Making Sustainability Happen.

Role

As our new Project Manager with a passion for working on architectural and environmental related projects, you will play your part in our Environmental Sciences Service Line delivering projects for our clients, with a primary focus on projects in Ontario. To accomplish this, you will work closely with the Acoustics & Vibration, Air Quality, and Ecology teams. The intent is to provide project management support across all three of these teams, with minimal requirements for technical tasks.

In the role of Project Manager, you will be involved in the full life cycle of projects including responding to RFPs, preparing proposals and budgets, scoping work plans, coordinating and executing projects, managing budgets, client support and communication, data analysis and reviews, reporting, invoicing and project closure. You may also support business development initiatives, leveraging your influence and networks to help strategically grow our operations. Ultimately, this position is a project centric role, with a significant amount of time (more than 50%) spent on proposal preparation.

It is preferable for the candidate to have experience with one of the three technical disciplines mentioned above (Acoustics and Vibration, Air Quality, or Ecology). However, SLR provides a wide range of environmental services so similar experience in other areas or disciplines of environmental consulting is welcome. Experience and knowledge in managing projects with typical values ranging from $5,000 to $150,000 is expected, but experience managing projects with budgets in excess of $500,000 would be an asset.

Knowledge of a wide range of business sectors and the ability to work on multi-disciplinary teams will also be key to your success.

This is a unique opportunity to bring your expertise to a highly engaged team, where your efforts and impact will be recognized and valued immensely. At SLR, your demonstrated initiative and can-do attitude will be rewarded with responsibilities and opportunities that will challenge you and allow you significant opportunities for personal and professional growth.

Responsibilities:

  • Respond to proposal and RFP requests. Write and/or compile proposals and budgets with the financial acumen to ensure projects are delivered on time and on budget, working with technical experts and project directors. Liaise with numerous technical disciplines across SLR to provide appropriate scope.
  • Manage and maintain new and current client relationships through consistent communication.
  • Effectively oversee and/or delegate project tasks to small technical groups.
  • Plan, report, and track schedules and budgets, all as part of the project financial management.
  • Ensure proposals and projects follow SLR policy regarding information retention and documentation.
  • Ensure deliverables are provided on schedule and budget.
  • Assist in mentoring junior and intermediate staff in deliverables, time management skills, and business development while at the same time being mentored by more senior professionals.
  • Develop and implement plans to expand business opportunities in our Environmental Sciences Service Line.
  • Participate nationally with the Service Line Teams and other technical disciplines throughout our Canadian operations.

Where do we need you?

Preference is for this to be a flexible hybrid position based in Ontario to be with the other regional team members. We are willing to consider flexible/remote locations within Canada for the right candidate.

Travel across North America may be required for projects or team related activities. Travel within Canada is a possibility.

Working @ SLR

With us, there is no doubt you will grow your expertise and industry knowledge. We care about investing in our employees for the long-term, and if you ask our team, they will tell you that is just one of the many benefits of working here. We want to be a place where you can experience career growth and satisfaction for many years.

Here's what else you'll enjoy as part of our team:

  • Competitive total compensation plan, including comprehensive benefits, vacation, RRSP and suite of wellness initiatives.
  • The salary range for this position is $100,000 to $145,000.Final agreed upon compensation will be commensurate with individual education, professional designation, experience, internal parity, and location.
  • Full-time, permanent role with flexible scheduling available.
  • Opportunities for professional growth and advancement.

Qualifications/Education/Memberships:

  • Post-Secondary degree in environmental science, engineering, or related discipline (B.A.Sc., B.Sc., B.Eng., M.Sc., etc.).
  • Minimum five years of experience performing Project Management in environmental consulting.
  • Excellent and confident written, oral communication, and interpersonal skills.
  • Work well in small and large teams.
  • Extensive experience writing proposals and responding to Requests for Proposals (RFPs).
  • A PMP designation will be recognized but is not mandatory.
  • Knowledge of planning policy in Ontario will be recognized but is not mandatory.
  • Experience in client-facing roles and direct client engagement and management.
  • Experience working in land development and/or infrastructures sectors is a significant asset. We work in various sectors including the above as well as Power and Energy; experience in these sectors is beneficial.
  • Ability to manage and collaborate with multi-disciplinary projects and teams across Canada.
  • Ability to develop business opportunities and have an excellent approach to client service.
  • Knowledge and practical application of health and safety requirements.

This job posting is for an existing vacancy.

Artificial intelligence is not being used to screen, assess, or select applicants.

SLR strives to build diverse teams that reflect the communities we work in, and encourages applications from traditionally underrepresented groups including women, visible minorities, Indigenous peoples, people identifying as 2SLGBTQI+, veterans, and people with disabilities.