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Service Delivery Project Manager Jobs in Toronto, ON

Uxbridge Employment Agency

Project Manager

Uxbridge, ON · On-site

£35K/yr

To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of ...

Finastra

Service Delivery Manager

Mississauga, ON · On-site

The role will manage and maintain a consistent level of service and best practices to achieve ... Actively facilitate the effective transition from project to support, working with Service Delivery ...

Avahi

Technical Project Manager

Toronto, ON · Remote

CA$110K - CA$135K/yr

... services. Our mission is to drive digital transformation and cloud adoption for our clients ... Review and approve delivery team timesheets to ensure accurate billing and project tracking. * Team ...

GardaWorld

Service Delivery Manager

Mississauga, ON · On-site

CA$63K - CA$77K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

GardaWorld

Service Delivery Manager

Mississauga, ON · On-site

CA$63K - CA$77K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

City of Toronto

PROJECT MANAGER

Toronto, ON · On-site

CA$105K - CA$160K/yr

Project Management Division & Section: Environment, Climate & Forestry, Urban Forestry Operations ... service delivery, improve work quality, and drive organizational effectiveness across the division.

BFG Enterprise Services

Project Manager

Toronto, ON · On-site

The Project Manager is responsible for the successful planning, execution, and delivery of assigned divisional projects. This role leads cross-functional teams, manages project schedules, and ensures ...

Alquemy

Project Manager

Toronto, ON · Hybrid

Responsibilities Manage the delivery of technology and data projects from planning through ... services technology or complex enterprise systems, we encourage you to apply.

AECOM

Project Manager

Markham, ON · Hybrid

Your Opportunity AECOM is seeking a results-driven Senior Design-Build Project Manager to join our ... delivering a better world. As a trusted professional services firm powered by deep technical ...

Team Construction

Project Manager

Toronto, ON

... service buildings. They are recognized for delivering high-quality public infrastructure projects across the region. Position Summary The Project Manager (PM) will lead the full lifecycle of large ...

Team Construction

Project Manager

Toronto, ON · On-site

... service buildings. They are recognized for delivering high-quality public infrastructure projects across the region. Position Summary The Project Manager (PM) will lead the full lifecycle of large ...

Enable

Project Manager

Toronto, ON · On-site

CA$291/day

To deliver projects within budget, on time and as expected by the scope defined with the customer ... Manage internal project communications, priority and tracking with internal Flintfox teams * Aid in ...

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Service Delivery Project Manager information

What does a service delivery project manager do?

A Service Delivery Project Manager is responsible for overseeing the planning, execution, and delivery of services to clients or customers, ensuring that projects meet agreed-upon standards and deadlines. They coordinate between different teams, manage resources, and communicate with stakeholders to make sure service commitments are fulfilled. Their role often involves monitoring performance, resolving issues, and implementing improvements to enhance service quality and customer satisfaction. Additionally, they track project progress, manage budgets, and ensure compliance with company policies and client requirements.

What are the key skills and qualifications needed to thrive as a service delivery project manager?

To thrive as a Service Delivery Project Manager, you need expertise in project management, service delivery frameworks (such as ITIL), and a relevant degree or certification like PMP or PRINCE2. Familiarity with project management tools (e.g., Microsoft Project, Jira) and IT service management systems (e.g., ServiceNow) is typically required. Strong communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure projects are delivered efficiently, client expectations are met, and service quality is consistently maintained.

What are some common challenges faced by service delivery project managers and how can they be addressed?

Service Delivery Project Managers often encounter challenges such as balancing client expectations with operational capabilities, managing cross-functional teams, and ensuring projects are delivered on time and within budget. Effective communication, clear documentation, and proactive risk management are key strategies to overcome these obstacles. Building strong relationships with stakeholders and maintaining flexibility in problem-solving also help ensure smooth project delivery and client satisfaction.

What is the difference between Service Delivery Project Manager vs Service Desk Manager?

AspectService Delivery Project ManagerService Desk Manager
Primary FocusManaging service delivery projects, ensuring client satisfaction, and meeting project goalsOverseeing daily service desk operations, managing support teams, and resolving user issues
CertificationsProject Management Professional (PMP), ITILITIL, HDI Support Center Manager
Work EnvironmentClient-facing, project-based, cross-functional teamsSupport center, help desk, internal IT support teams
Industry UsageIT services, consulting, telecommunicationsIT support, customer service, internal IT departments

The Service Delivery Project Manager focuses on managing specific projects to deliver IT services effectively, while the Service Desk Manager oversees daily support operations. Both roles require ITIL knowledge and strong communication skills but differ in scope and responsibilities.

What cities near Toronto, ON are hiring for Service Delivery Project Manager jobs?

Cities near Toronto, ON with the most Service Delivery Project Manager job openings:

Service Delivery Project Manager jobs near you
Infographic showing various Service Delivery Project Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Project Manager

Uxbridge, ON • On-site

Uxbridge Employment Agency
See more jobs at Uxbridge Employment Agencyexternal

£35K/yr

Full-time

Re-posted 19 days ago

Job description

Job Description An amazing opportunity has become available for a mid-level Project Manager to join a smashing local company, working within their Service Delivery Team. This role would suit Project Managers seeking to gain further industry experience that have at least one years' post junior level exposure within a commercial business environment. Role responsibilities: To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of each project and assist with delivering the IT service portfolio, as required within an Aglie/Waterfall environment To manage the delivery teams schedules and resource forecasts with the teams as required when planning Highlight/log and monitor potential RAIDs, seeking to proactively resolve RAIDs as required Take lead and manage ad hoc back-office Admin to the project team and or client/users Manage the delivery of demand of all size projects through the Service Delivery/Project Management Governance Framework, to transition projects successfully into Live Operation/Business as Usual as required Candidate requirements: Proven track record in successfully delivering projects Demonstrable experience in a PM role and or a PMO role within a high pressure, and or complex global team Agile/waterfall and or Prince 2 Foundation Practitioner Strong MS package skills including, Project, PowerPoint, Excel, PPT, Visio and Word **Please note - You may be required to travel to the main office in London and or other locations as required.** What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV

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