Service Delivery Program Manager Jobs in Raleigh, NC

BASIC FUNCTIONS: The Program Manager will be responsible for managing and providing direction to a team of Project Managers and Project Analysts. This may be "direct" management or "indirect" management. This position will project-manage cross-functional teams by working closely with all aspects of the product development community: Market Vertical, Product Manager, Engineering, Testing, Legal, and more. The Program Manager will also drive a portfolio of moderate to complex projects to completion while building development road maps and project schedules, and collaborating to resolve issues. This position has active involvement in managing multiple strategic projects that requires working with top Engineering resources utilizing our industry-leading technology.
QUALIFICATIONS:
• 10+ years of IT PMO experience
• 2+ years of management experience
• Bachelor's degree in technology, finance, business, or equivalent experience required
• Project governance certification (PMP, PRINCE2, Agile, etc.) required
TECHNICAL SKILLS:
• Superb relationship management skills.
• Strong knowledge of process improvement methodologies.
• Expert project management skills with a proven track record of successful on-time/within-budget deliveries.
• Knowledge of software development life cycle (SDLC).
• Agile knowledge required.
• Exceptional negotiation skills.
• Advanced understanding of resource allocation.
• Experience coordinating team work flow in a fast-paced, deadline-driven environment.
• Experience partnering with other project stakeholders to resolve issues and to mitigate project impacts.
• Strong project delivery skills - accurate project planning, delivers to milestone dates, manages resources effectively, communicates status effectively, manages risks, and can juggle multiple activities at once to accomplish goals.
• Ability to partner with other project stakeholders to resolve issues and to mitigate project impacts.
• Experience delivering on projects of various size and duration. Highly adaptable to changing needs within the organization - adapts to rapidly changing priorities.
• Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.
• Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.
ACCOUNTABILITIES:
• Represent Engineering Project Management in cross-functional teams and operate as an SME in their respective portfolio.
• Oversee Project Managers with moderate to complex projects.
• Manage and encourage new ideas from staff to foster improvements through innovations.
• Empower the staff to be accountable and responsible for their own actions and decisions.
• Depending on scope and complexity, manage highly complex projects and some moderate projects each year.
• Request and review resource allocation for project, program, and/or portfolio.
• Participate in communicating impacts regarding capacity and demand.
• Identify and make recommendations for improvement to existing processes and procedures.
• Manage all phases of the project through the Product Development process.
• Define key performance parameters and create regular variance reports to track progress.
• Negotiate with Engineering Resource Managers for project resources.
• Maintain compliance with corporate and public regulations.
• Perform data analysis relevant to project tasks.
• Request resource demand and review resource allocation for projects.
• Carry out management responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.
• Manage and encourage new ideas from staff to foster improvements through innovations.
• Empower the staff to be accountable and responsible for their own actions and decisions.
• All other duties as assigned.U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Maryland, the base pay range is $124,200 - $230,800.If performed in Ohio, the base pay range is $112,400 - $208,800.This job is eligible for an annual incentive bonus.
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