Service Delivery Program Manager Jobs in Raleigh, NC

Job details
Job Role
Package Project Lead 2
Career Role
Principal Consultant - US
Work Location
Raleigh, NC
State / Region / Province
North Carolina
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
152617BR
Technical Skills 1
Foundational|Program Management|Program Management
Technical Skills 2
Foundational|Program Management|Stakeholder Management
Technical Skills 3
Foundational|Program Management|Risk Management
Technical Skills 4
Technology|PLM|PLM - Implementation
Overview
The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.
In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
Your contribution to the team:
• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation
Required Skill and Experience
Program Management, Stakeholder Management, Governance in Teamcenter PLM
Drive risk, issue, dependency, and change management (RAID governance)
Experience in Teamcenter PLM Projects
Preferred Skill and Experience
Revenue management portal knowledge, Certification in Program management, Escalation management, people management
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.