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Service Delivery Program Manager Jobs in Elgin, IL

OnSite Partners LLC

Client Program Manager

Chicago, IL · On-site

$60K - $80K/yr

Oversee and plan for all aspects of delivery (externally and internally) of client programs and ... and services. * Plan and facilitate regular check-ins with clients to ensure they are achieving ...

Tata Consultancy Service Limited

Program Manager

Chicago, IL · On-site

$100K - $137K/yr

TCS is seeking a seasoned Program Manager with 10+ years of experience managing large-scale Health ... Conduct Root Cause Analysis (RCA) for critical delivery issues. Develop mitigation plans and drive ...

Specialized

Program Manager

Mundelein, IL · On-site

$140K - $160K/yr

Program Manager (Onsite) Reports to: Chief Operating Officer About Us: Specialized - One Force ... delivers scalable enterprise security services across diverse industries, and Aurix is our ...

neuco

Program Manager

Mundelein, IL · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

PTR Global

Program Manager

Chicago, IL · On-site

Manage program budgets and ensure initiatives deliver against established business objectives. * Identify and manage program-level risks, issues, dependencies, and opportunities. * Develop program ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Elgin, IL

Service Delivery Program Manager information

See Elgin, IL salary details

$28.7K

$92.9K

$158.7K

How much do service delivery program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service delivery program manager in Elgin, IL is $92,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Elgin, IL are hiring for Service Delivery Program Manager jobs?

Cities near Elgin, IL with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Cloud Service Delivery Manager

Chicago, IL

Northern Trust
See more jobs at Northern Trustexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Oversee the delivery, reliability, and operational performance of enterprise cloud services across public, private, and hybrid cloud environments.

  • Lead operational governance, incident and problem management, and service performance reporting to ensure cloud platforms meet service level objectives and compliance requirements.

  • Manage stakeholder relationships, coordinate cross-functional teams during critical issues, and drive continuous improvement initiatives for cloud service stability and efficiency.

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust


As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.


Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.


With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.


Position Summary

The Cloud Service Delivery Manager is responsible for overseeing the delivery, reliability, operational excellence, and continuous improvement of enterprise cloud services across public, private, and hybrid cloud environments. This role serves as the primary liaison between Cloud Operations, Engineering, Architecture, Security, and business stakeholders to ensure cloud platforms meet service level objectives, operational standards, compliance requirements, and business expectations.

The successful candidate will drive operational governance, incident and problem management, service performance, capacity planning, financial optimization, vendor management, and continuous service improvement while fostering a culture of accountability, automation, resiliency, and customer focus.

Key ResponsibilitiesService Delivery & Operations Management
  • Own end-to-end delivery and operational performance of cloud infrastructure and platform services.
  • Ensure services meet or exceed defined SLAs, SLOs, availability targets, and customer expectations.
  • Lead operational governance reviews and service performance reporting with senior leadership.
  • Monitor service health, capacity, utilization, and operational risks across cloud environments.
  • Establish and maintain operational runbooks, service documentation, and support processes.
Operational Excellence
  • Drive continuous improvement initiatives focused on stability, automation, resiliency, and operational efficiency.
  • Lead root cause analysis efforts and ensure corrective actions are implemented for major incidents.
  • Develop and track key operational metrics and KPIs.
  • Champion Site Reliability Engineering (SRE) and DevOps practices to improve platform reliability.
  • Identify opportunities to reduce technical debt and improve service quality.
Incident, Problem & Change Management
  • Serve as the escalation point for major incidents and service disruptions.
  • Coordinate cross-functional teams during critical issue resolution activities.
  • Lead problem management processes to identify recurring issues and implement permanent fixes.
  • Ensure effective change management practices minimize operational risk and service disruption.
  • Facilitate post-incident reviews and executive communications.
Stakeholder & Relationship Management
  • Act as the primary interface between Cloud Operations and internal business stakeholders.
  • Build strong partnerships with Engineering, Security, Architecture, Risk, Compliance, and Application teams.
  • Present service performance, risk assessments, and improvement plans to executive leadership.
  • Manage stakeholder expectations and ensure alignment between service delivery and business objectives.
Cloud Governance & Compliance
  • Ensure cloud services operate in accordance with enterprise governance, security, compliance, and regulatory requirements.
  • Support audit activities and risk management initiatives.
  • Monitor operational controls and remediation activities.
  • Drive adherence to cloud operational standards, policies, and best practices.
Financial & Vendor Management
  • Partner with cloud engineering and finance teams to optimize cloud operating costs.
  • Monitor cloud consumption trends and support chargeback/showback initiatives.
  • Manage relationships with cloud service providers and strategic vendors.
  • Participate in contract reviews, service evaluations, and vendor performance assessments.
Team Leadership
  • Lead and mentor cloud operations personnel and service management teams.
  • Foster a customer-centric culture focused on accountability, collaboration, and continuous improvement.
  • Support workforce planning, talent development, and succession planning.
  • Promote automation-first and cloud-native operational practices.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
  • 8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery.
  • 3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams.
  • Strong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform.
  • Experience managing enterprise-scale cloud environments in highly regulated organizations.
  • Deep understanding of ITIL service management principles and operational processes.
  • Experience with incident, problem, change, and release management.
  • Strong understanding of cloud infrastructure, networking, security, resiliency, and disaster recovery.
  • Proven ability to lead cross-functional teams during major incidents and operational events.
  • Exceptional communication, stakeholder management, and executive presentation skills.
Preferred Qualifications
  • ITIL Foundation or ITIL Managing Professional Certification.
  • Microsoft Azure, AWS, or Google Cloud certifications.
  • Experience with SRE, DevOps, Infrastructure as Code (Terraform), and automation platforms.
  • Experience supporting financial services, healthcare, or other regulated industries.
  • Familiarity with observability platforms such as Datadog, Splunk, Dynatrace, AppDynamics, or Azure Monitor.
  • Knowledge of cloud financial management (FinOps) principles.

Salary Range:

$137,400 - 233,600 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.


Work Authorization


Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).


Working with Us


As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.


Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.


Reasonable Accommodation


Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.


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