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Service Delivery Program Manager Jobs in Elgin, IL

Program Manager

Aurora, IL ยท On-site

$72K/yr

Program Manager Location: Family Focus - Aurora Supervisor: Assistant Center Director Department ... This position is responsible for ensuring high-quality, strengths-based service delivery, team ...

Program Manager

Aurora, IL ยท On-site

$72K/hr

Program Manager Location: Family Focus - Aurora Supervisor: Assistant Center Director Department ... This position is responsible for ensuring high-quality, strengths-based service delivery, team ...

Manager, Service Delivery

Chicago, IL ยท On-site

$65K - $116K/yr

As our Client Service Delivery Manager, you will be responsible for overseeing day-to-day client service delivery for one or more health system relationships, ensuring operational performance, strong ...

Service Delivery Manager

Chicago, IL ยท On-site

$74K - $96K/yr

R11495A career as an Account Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest corporations, government entities ...

Service Delivery Manager

Naperville, IL ยท On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Service Delivery Manager

Naperville, IL ยท On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Service Delivery Manager

Naperville, IL ยท On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

... services implementations. * Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components. * Strong ...

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Showing results 1-20

Service Delivery Program Manager information

See Elgin, IL salary details

$28.7K

$92.9K

$158.7K

How much do service delivery program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service delivery program manager in Elgin, IL is $92,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Elgin, IL are hiring for Service Delivery Program Manager jobs?

Cities near Elgin, IL with the most Service Delivery Program Manager job openings:

Program Manager - Transportation Infrastructure

Saint Charles, IL โ€ข On-site

RS&H
Architectural Servicesย โ€ขย 1 - 5K employees

$157K - $267K/yr

Full-time

Re-posted 16 days ago


Job description

RS&H is seeking a Program Manager for our Transportation projects in the Great Lakes Division.

This role will build upon our alternative project delivery program in the Midwest by leading Design-Build projects and providing Owners Representative Program Delivery services. This position will be responsible for assisting our clients by providing leadership and oversite related to the development and management of their alternative delivery program(s). Typical client engagements include program management tasks ranging from the development of implementation manuals and program guidelines, template documents and forms, internal and external stakeholder education; and project management tasks which include assisting in the drafting and development of RFI, RFQ and RFP documents, evaluation manuals, project management plans, and deliverables to assist clients in meeting FHWA major project requirements (PMP, CSRA, IFP, etc.).

The successful candidate will demonstrate the ability to work collaboratively and capabilities for performing diverse and complex work tasks associated with development, delivery and/or oversight of large infrastructure projects procured using a variety of alternative delivery methods. As a Program Manager, the candidate should demonstrate an ability to work within defined timelines and budgets to develop deliverables and be able to work collaboratively with a team of technical discipline experts who will contribute to the development of various project and program documents.

Responsibilities:

  • Evaluate and develop recommendations regarding design build project targets, risk profiles, and teaming opportunities
  • Support project development through prepositioning, proposal strategy, partnership, and teaming development
  • Manage design-build project pursuit and execution teams to deliver successful projects
  • Support ownersโ€™ alternative delivery programs, governance, practices/procedures, tools, and programmatic development. Provide guidance and leadership for alternative delivery owner advisory work.
  • Forge and manage relationships with contractors and engineering firms to pursue design-build work and other alternative project delivery work.
  • Provide risk management, planning and implementation input related to contract reviews and project delivery
  • Provide guidance and varying levels of involvement and assistance during execution of alternative delivery (design-build, progressive design-build, and CMGC) project work

Minimum Qualifications:

  • Bachelor's degree from an accredited program or equivalent combination of education and experience.
  • Minimum 20 years relevant experience.
  • Minimum 7 years of progressive experience in the alternative project delivery market (design-build, progressive design-build, CMGC/CMAR), with at least 5 years of project management experience including managing project schedules, budgets and multi-disciplinary teams.  
  • Ability to maintain positive and trusted relationships with clients, staff, and subconsultant partners.
  • Experience leading Design-Build and/or Ownerโ€™s Representative service projects
  • Experience leading large multi-discipline teams
  • Self-motivated with excellent organizational skills with attention to detail along with overall quality control and management.
  • Experience working with DOTs in the Midwest (preferably Illinois, Indiana, Michigan, and/or Missouri) on major interstate, interchange, and roadway reconstruction projects.
  • Ability to track individual project tasks and financial management of individual and overall project tasks.
  • Strong teamwork and project organization skills working on projects and with staff.
  • Strong verbal, written, and presentation skills. 

Preferred Qualifications: 

  • PE and/or PMP certification.
  • Design-Build Institute of America (DBIA) certification.

If this sounds like the role for you and you're ready to join an amazing team, please apply.

The base salary range for this position in Illinois is $157,562 to $267,844. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy.


From managed toll lanes and long-range corridor plans to complex interchanges, major roadway, and segmental bridge designs, our teams provide the highest quality planning, environmental and engineering design solutions to our clients.  Each day, we partner with transportation agencies and local governments across the country to keep our communities moving and improving the overall quality of life. By joining our team, you too can lead the evolution of transportation.


Employee-owned, RS&H is one of the nationโ€™s leading architecture, engineering, and consulting firms, with associates who work hard every day to create tomorrow together. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to our unwavering commitment to our core values: integrity, accountability, curiosity, and teamwork.


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About RS&H

Sourced by ZipRecruiter

RS&H provides fully integrated architecture, engineering, and consulting services to help clients realize their most complex facility and infrastructure projects for land, air, and space. We are committed to bringing extraordinary solutions to our clients through the promise of imagination, ingenuity, and innovation. With a tradition of excellence that began in 1941, we are consistently ranked among the nation's top 100 design firms. We attribute our success to an unwavering commitment to our core values of: integrity, quality service, business success and valuing associates.

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

South Jacksonville, FL, US

Year founded

1941