Service Delivery Program Manager Jobs in Bolingbrook, IL

The Senior Program Manager will play a key part on program teams to support the planning and delivery of complex projects and programs within the water and wastewater industry that require extensive planning and execution due to larger project sizes, and complexities. This person will support Programs in the Midwest. The role will involve leading assignments and daily operations contributing to the execution of the programs, ensuring the program goals and benefits are achieved and driving continuous program improvements. The role will support key delivery activities in the areas of program management and delivery, program administration, monitoring and controlling performance, program controls, and benefits management. Additionally, the role will be involved in supporting activities to manage the program governance, risk management, and stakeholder management.

Candidates can live anywhere in the Midwest and will have the flexibility to work remotely, hybrid or in an office that is local to them. Candidates should be prepared and willing to travel throughout their territory to customer sites and to visit local Brown and Caldwell offices.

• Lead assignments and activities on complex projects and programs.
• Utilize comprehensive understanding of our company's program management services to offer optimal solutions to clients.
• Leverage activities across program management lifecycle phases: planning, initiation, delivery, and closeout.
• Manage activities within the programs organization, including program governance and stakeholder management.
• Operate independently through effective planning, coordinating resources, managing timelines, and ensuring that deliverables meet quality standards, and the program meets the intended outcomes.
• Manage activities to support performance and benefits realization plan, monitoring progress, and making adjustments as necessary to maximize outcomes.
• Implement sales techniques for successful negotiation and transaction.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

• Ability to work effectively in cross-functional teams and communicate with program stakeholders.
• Accomplished in project management and delivery with ability to lead larger, more challenging project assignments on time and budget.
• Proven skills in program delivery lifecycle management phases, processes, and activities.
• Deep understanding of the industry and our clients.
• Skilled in program controls, commercial acumen, and performance monitoring and reporting.
• Well-versed in program planning and initiation, change management, risk management, and quality management.

• Typically, a minimum of 10 years of related work experience in project management, program management or related field.
• Experience in working under supervision to deliver moderately complex to complex projects.

• Previous experience with Water and Wastewater programs is highly preferred.
• Familiarity with various project delivery methods, including Progressive Design Build (PDB), Construction Manager at Risk (CMAR) and Design-Bid-Build (DBB).

• A bachelor’s degree in engineering, construction, business management or related field or equivalent experience is required.
• Program management certification or required to obtain in 12 months.

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education.  These ranges may be modified in the future.  

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. 

Benefits and Other Compensation:  We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. 

About Brown and Caldwell  

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com 

This position is subject to a pre-employment background check and a pre-employment drug test.  

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.   

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

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