ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Valley, AL (NOW HIRING)

Milliken & Company

Customer Service Coordinator

Lagrange, GA · On-site

$16.25 - $21/hr

... service delivery. * Build and maintain excellent customer relationships (both internally and externally) as a support to account management * Examine records, assist in expediting orders through ...

City of Auburn, AL

Customer Service Assistant

Auburn, AL · On-site

$15.09/hr

Knowledge of current practices and procedures involved in a customer service delivery; * Knowledge ... Ability to work independently, work well with others, and manage time effectively. PHYSICAL DEMANDS ...

Express Tires

Automotive Service Manager

Columbus, GA · On-site

Invite a friend Back to job search Automotive Service Manager (Customer Service / Retail Management / Inventory Control / Automotive Services) As an Automotive Service Manager, you will set the ...

Express Tires

Automotive Service Manager

Columbus, GA · On-site

Invite a friend Back to job search Automotive Service Manager (Customer Service / Retail Management / Inventory Control / Automotive Services) As an Automotive Service Manager, you will set the ...

previous pagenext page

Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Valley, AL

Service Delivery Manager information

See Valley, AL salary details

$23.1K

$74.8K

$127.8K

How much do service delivery manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service delivery manager in Valley, AL is $74,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $101,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Valley, AL are hiring for Service Delivery Manager jobs?

Cities near Valley, AL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Valley, AL as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $74,788 per year, or $36 per hour.

Opelika Ford - Automotive Service Advisor

GREENWAY AUTOMOTIVE

Opelika, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Opelika Ford is hiring in our Service Department!! We are looking for an experienced and motivated automotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
RESPONSIBILITIES
  • Greets and consults with customers to interpret their needs and arrange for appropriate service
  • Serves as the primary point of contact for all automotive service and repair matters
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Sells additional needed services
  • Sets and manages the expectations for service delivery for both the customers and mechanics
  • Continuously updates customers on repair needs and completion times
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Performs other duties as assigned

QUALIFICATIONS
  • One year of dealership Service Advisor experience, preferred
  • Must have a proven record of achieving exceptional customer satisfaction
  • Must have a valid driver's license and be in good standing
  • Must exhibit personal and professional integrity
  • Have a desire for a long term career with a growing organization
  • Reynolds and Reynolds experience; preferred

BENEFITS
  • Progressive and Competitive Pay Plan
  • Strong mentorship program to help you gain the experience you need to progress your career
  • Excellent opportunities for growth and internal promotions
  • Ongoing Training and Education
  • Employee Purchase and Service Discounts
  • Paid Vacation
  • Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Savings Plan
  • Team-oriented, professional and fun work environment

Apply