ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Kitchener Waterloo, ON

GardaWorld

Service Delivery Manager

Kitchener, ON · On-site

CA$63K - CA$70K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario. Airports run on leadership, operational excellence, and ...

Open Text Corporation

Service Manager

Waterloo, ON · On-site

Service Delivery Management * Oversee end-to-end service delivery operations for assigned client accounts. * Monitor service performance against established Service Level Agreements (SLAs) and Key ...

Manulife

Manager, Transformation Delivery

Waterloo, ON · Hybrid

We are seeking a Manager, Transformation Delivery to lead our low-code solution delivery team and ... Experience within Group Benefits, Insurance, or Financial Services operations. * Experience with ...

Manulife

AVP, AI Delivery

Waterloo, ON · On-site

Strong understanding of Responsible AI principles, model governance, risk management, privacy ... Experience delivering solutions within financial services, insurance, healthcare, banking, or other ...

All Brite Glass

Service Center Manager

Kitchener, ON · On-site

CA$26 - CA$35/hr

Join a Company That Sees the Big Picture -- And Lead a Team That Delivers It All-Brite is a leading ... We're looking for a skilled, people-first Service Center Manager who is ready to lead from the ...

Manulife

Strategic Partnership Manager

Waterloo, ON · On-site

Ensure best-in-class service delivery and competitive commercial agreements by engaging appropriate ... Relationship Management * Build proactive and trusted partnerships with business stakeholders ...

New

Premier Equipment

Service Manager

Ayr, ON · On-site

CA$95K - CA$105K/yr

With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service ... What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ...

New

BDO Canada

Manager, Transaction Tax Services

Kitchener, ON · On-site

CA$92K - CA$138K/yr

Manage and mentor engagement team members and work closely with team members located across the ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...

BDO Canada

Manager, Canadian Tax Services

Kitchener, ON · Hybrid

CA$82K - CA$132K/yr

Your Opportunity We are looking for a Manager to join the Domestic Tax practice. This is an ... You identify, recommend, and are focused on effective service delivery to your clients * You share ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Kitchener Waterloo, ON

Service Delivery Manager information

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Kitchener Waterloo, ON are hiring for Service Delivery Manager jobs?

Cities near Kitchener Waterloo, ON with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Delivery Manager

GardaWorld

Kitchener, ON • On-site

CA$63K - CA$70K/yr

Full-time

Re-posted 17 days ago

GardaWorld rating

5.1

Company rating: 5.1 out of 10

Based on 410 frontline employees who took The Breakroom Quiz

90th of 117 rated security

Job description

About GardaWorld

The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport  - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager

  • Salary between $63,000 - $70,000 annually

  • Full health and benefits package

  • Paid training and leadership development opportunities

  • Career growth within a global organization

  • Exposure to airport operations, aviation, and customer service leadership

  • Inclusive and collaborative work environment

What Your Days Will Look Like

  • Lead daily airport operations to ensure efficiency, safety, and service excellence

  • Drive operational performance and achieve productivity and quality targets

  • Support and coach frontline teams in a fast-paced airport environment

  • Improve workflows and operational processes to enhance customer experience

  • Collaborate with airport stakeholders and internal teams

  • Monitor operational KPIs and support continuous improvement initiatives

  • Resolve operational issues quickly to maintain seamless operations

  • Ensure compliance with operational and aviation security procedures

What We're Looking For

  • Post-secondary education or equivalent professional experience

  • 1 to 3 years of leadership or operations management experience

  • Strong leadership, communication, and problem-solving skills

  • Experience working in fast-paced operational environments

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

What GardaWorld employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply