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Service Delivery Manager Jobs in Cleveland, OK (NOW HIRING)

Airliquidehr

Automation Service Manager

Tulsa, OK

Facilitate timely and effective service delivery, supporting all aspects of repair, preventive ... Resource Management: Allocate resources effectively to meet service demand, supporting optimal ...

Pwc

Managed Services - SAP BRIM - Manager

Tulsa, OK · On-site

$99K - $232K/yr

... client service delivery - Managing project architecture and budgeting to achieve successful outcomes - Embracing emerging technologies to drive innovation in SAP consulting services - Building ...

Lowe's

Local Delivery Driver (Tulsa, OK)

Tulsa, OK · On-site

$15.25 - $19.25/hr

... service to support efficient product movement across assigned markets. As a Local Delivery Driver, you'll independently manage delivery routes, coordinate with branch leadership, and make real-time ...

Lowe's

Local Delivery Driver (Tulsa, OK)

Tulsa, OK · On-site

$15.25 - $19.25/hr

... service to support efficient product movement across assigned markets. As a Local Delivery Driver, you'll independently manage delivery routes, coordinate with branch leadership, and make real-time ...

AEG

Customer Service Representative

Tulsa, OK · On-site

$13.75 - $18.75/hr

Communicate effectively with management and coworkers to ensure consistent service delivery. * Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.

Excell Private Care Services

Case Manager

Tulsa, OK

$18.25 - $23.50/hr

The roles assumed by the case manager within the long-term care services delivery system are services coordinator, member advocate, member consultant, good steward of state funds and gatekeeper.

Excell Private Care Services

Case Manager

Tulsa, OK · On-site

$18.25 - $23.50/hr

The roles assumed by the case manager within the long-term care services delivery system are services coordinator, member advocate, member consultant, good steward of state funds and gatekeeper.

JLL

Workplace Experience Manager

Tulsa, OK

$78K - $98K/yr

JLL - Workplace Experience Manager / Office Concierge(M1) Transform at JLL as an integrated ... Hold single-point accountability for 24/7 service delivery across all shifts, including ...

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Service Delivery Manager information

See Cleveland, OK salary details

$24.2K

$78.5K

$134.2K

How much do service delivery manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service delivery manager in Cleveland, OK is $78,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Cleveland, OK are hiring for Service Delivery Manager jobs?

Cities near Cleveland, OK with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Pick-Up & Delivery Supervisor

Estes Express Lines

Tulsa, OK • On-site

Full-time

Posted 13 days ago

Estes Express Lines rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

4th of 64 rated delivery companies

Job description

Job Summary:
  • Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager
  • Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
  • Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
  • Involved in and makes recommendations in the hiring and termination processes
  • Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
  • Responsible for meeting all KPI's assigned
  • Daily utilization of all Company P&D enhancement tools and processes
  • Review and revise driver schedules to increase efficiencies and to lower cost
  • Responsible for equipment assignment and accountability (trailers and tractors)
  • Review freight movement schedules and communicates with drivers regarding customer delivery expectations
  • Communicate with customer regarding scheduling problems; interactively solves customer concerns
  • Conduct continuous analysis and direction of vehicle and driver assignments; analyzes and implements scheduling for possible consolidation to increase efficiencies and reduce cost
  • Direct compilation and issuance of delivery timetables
  • Responsible for proper communication to customers via phone, fax or email
  • Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks
  • Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers
  • Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
  • Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
  • Prior management, dispatch and dock experience required, preferably in LTL trucking industry
  • Must be knowledgeable of local metropolitan area
  • Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.
  • Team building and interpersonal skills
  • Possess excellent verbal, written and listening communication skills
  • Excellent planning and organization skills
  • Must have good computer skills (AS/400 & MS Office a plus)
  • Must have strong work ethic and good problem solving skills
  • Must be willing to work 50 hours/week average
  • Must be able to work any shift including nights and/or weekends and in any weather condition
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.


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About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

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