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Service Delivery Director Jobs in Springfield, VA

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Direct experience implementing platform-based and customized PMO technical solutions, integrating ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Direct experience implementing platform-based and customized PMO technical solutions, integrating ...

Savan Group

Victim Services Project Director

Vienna, VA · On-site

$120 - $180/hr

The Project Director will work closely with Tribal leaders, grant recipients, victim service ... Support development and management of systems used to track assistance requests, service delivery ...

Savan

Victim Services Project Director

Vienna, VA · On-site

The Project Director will work closely with Tribal leaders, grant recipients, victim service ... Support development and management of systems used to track assistance requests, service delivery ...

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All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Springfield, VA

Service Delivery Director information

See Springfield, VA salary details

$38.1K

$222.5K

How much do service delivery director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service delivery director in Springfield, VA is $207,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $221,400.00 and $221,400.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Service Delivery Director jobs in Springfield, VA?

For Service Delivery Director jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Springfield, VA look for?

The top searched job categories for Service Delivery Director jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Service Delivery Director jobs?

Cities near Springfield, VA with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $207,826 per year, or $99.9 per hour.

ServiceNow Workplace Service Delivery SME (340)

iTech AG

Arlington, VA • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

OVERVIEW
iTech AG is seeking a highly experienced ServiceNow Workplace Service Delivery (WSD) Subject Matter Expert to support transformational initiatives across our Financial Services sector. This role is central to driving enterprise platform modernization for federal clients including financial regulators, oversight bodies, and government-sponsored enterprises.
The WSD SME will serve as the primary functional and strategic advisor for all WSD-related workstreams, providing deep platform expertise across facilities, space management, move management, asset management, and workplace experience capabilities. The ideal candidate combines strong technical ServiceNow knowledge with the ability to communicate effectively with senior federal executives and stakeholders.
ROLES AND RESPONSIBILITIES
  • Platform Implementation & Technical Delivery
Lead end-to-end design, configuration, and implementation of ServiceNow WSD modules including Workplace Case Management, Space Management, Move Management, Visitor Management, and Asset Management
Conduct persona workshops to capture requirements, validate workflows, and define user experience expectations across cross-functional stakeholder groups
Configure preventive maintenance strategies, service catalogs, and work order management processes; develop and implement AutoCAD-driven space management configurations including floorplan imports, space assignments, and occupancy analytics
Design and build multi-persona analytics dashboards and reporting, integrating WSD capabilities across facilities, physical assets, space planning, and move management into a cohesive workplace solution
  • Strategic Advisory & Client Engagement
Serve as the recognized WSD subject matter expert, partnering with senior federal managers and executives to provide strategic direction and validate enterprise platform approach through strategy sessions, assessments, and design reviews
Assess the operational and functional baseline of client organizations, evaluate platform gaps, and define modernization roadmaps that align WSD capabilities with agency mission and cross-functional goals spanning facilities, HR, IT, and security
Develop and maintain configuration documentation and SOPs; support organizational change management by identifying training needs, designing adoption strategies, and coaching client teams on WSD capabilities
Guide identification of technology deficiencies that impede organizational goals and generate strategies for enhanced WSD operations across the enterprise
  • Team Leadership & Knowledge Transfer
Mentor and provide technical guidance to more junior ServiceNow developers and functional analysts on WSD best practices and federal delivery standards
Contribute domain expertise to proposals, SOWs, and business development pursuits, including capability demonstrations and RFI/RFP responses
Maintain current knowledge of ServiceNow platform release cycles, WSD product updates, and federal workplace policy and regulatory drivers
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • Minimum 8 years of industry experience in IT consulting, enterprise platform delivery, or federal facilities/workplace management
  • Minimum 4 years of hands-on, specialized experience with ServiceNow Workplace Service Delivery (WSD) module
  • Demonstrated experience conducting workshops, validating and designing workflows, and leading stakeholder discovery sessions
  • Hands-on experience with AutoCAD for space management, including floorplan imports and AutoCAD-driven space configuration within ServiceNow
  • Proven track record working directly with senior leaders and executives to assess operational readiness and deliver strategic modernization plans
  • Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences
  • Experience developing dashboards and reporting within the ServiceNow platform
  • Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements
EDUCATION AND CERTIFICATIONS
  • ServiceNow Certified System Administrator (CSA)
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Additional Module (CIS, any)
  • ServiceNow WSD Accreditation (Workplace Service Delivery Accreditation)
  • ITIL 4 Foundation or higher
  • Experience with ServiceNow HR Service Delivery (HRSD) and integrations between HRSD and WSD for employee lifecycle and onboarding/offboarding use cases
  • Familiarity with ServiceNow Strategic Portfolio Management (SPM) or ITSM modules in a federal context
  • Prior experience supporting federal agencies
  • Experience with ServiceNow Performance Analytics for enterprise-level facilities reporting
  • Background in organizational change management (OCM) methodologies such as Prosci/ADKAR
  • Experience contributing to federal proposals, orals presentations, or capability demonstrations
SECURITY
  • Ability to obtain and maintain public trust
  • Pursuant to government contracts, US Citizenship is required required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Employment Type: Full-Time

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