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Service Delivery Director Jobs in Springfield, VA

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

Service Delivery Management & Governance (Agile framework, intake governance, capacity planning ... Be available to plan, direct, communicate, and control all operational functions during normal ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

$90 - $120/hr

Service Delivery Management & Governance (Agile framework, intake governance, capacity planning ... Be available to plan, direct, communicate, and control all operational functions during normal ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

Service Delivery Management & Governance (Agile framework, intake governance, capacity planning ... Be available to plan, direct, communicate, and control all operational functions during normal ...

Peraton

Service Delivery Manager

Mclean, VA

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Experience providing direct support to the Intelligence Community, federal civilian organizations ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Experience providing direct support to the Intelligence Community, federal civilian organizations ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Experience providing direct support to the Intelligence Community, federal civilian organizations ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Experience providing direct support to the Intelligence Community, federal civilian organizations ...

Zantech

Service Delivery Manager (Remote)

Ashburn, VA · Remote

Service Delivery Management & Governance (Agile framework, intake governance, capacity planning ... Be available to plan, direct, communicate, and control all operational functions during normal ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is ... Demonstrated experience providing direct support to C-suite executives or VIP stakeholders

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Showing results 21-40

All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Springfield, VA

Service Delivery Director information

See Springfield, VA salary details

$38.1K

$222.5K

How much do service delivery director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery director in Springfield, VA is $207,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $221,400.00 and $221,400.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Service Delivery Director jobs in Springfield, VA?

For Service Delivery Director jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Springfield, VA look for?

The top searched job categories for Service Delivery Director jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Service Delivery Director jobs?

Cities near Springfield, VA with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $207,826 per year, or $99.9 per hour.

Microsoft Platforms Delivery Director - D&S

Guidehouse

Mclean, VA • On-site

$214K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Guidehouse rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 72 rated business consultants

Job description

Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 25%
Clearance Required:
None
What You Will Do:
  • Lead the delivery of Microsoft platform and business applications engagements across a diverse set of clients and industries.
  • Oversee end-to-end project execution, including planning, scope management, timelines, budgets, quality, and risk mitigation.
  • Partner with client stakeholders to understand business goals and translate them into effective Microsoft-based solutions and delivery plans.
  • Direct cross-functional teams of consultants, architects, developers, and project resources to ensure successful solution implementation.
  • Serve as a trusted advisor to clients and internal teams, providing guidance on delivery strategy, platform adoption, and operational excellence.
  • Manage escalations, remove delivery roadblocks, and ensure consistent communication with leadership and client sponsors.
  • Support business growth through delivery excellence, client satisfaction, and contribution to proposal or solution shaping activities as needed.

What You Will Need:
  • Bachelor's degree or equivalent practical experience.
  • Minimum of TEN (10) years of professional experience
  • Proven success managing complex client engagements with accountability for scope, schedule, budget, and quality.
  • Strong leadership experience guiding technical and functional teams in a matrixed, client-facing environment.
  • Deep understanding of Microsoft technologies and delivery methodologies, with the ability to align solutions to business outcomes.
  • Excellent communication, stakeholder management, and executive presentation skills.
  • Demonstrated ability to manage multiple priorities, resolve issues, and drive results in a fast-paced environment.
  • US Citizen with the ability to obtain and maintain a Secret or higher level of clearance.

What Would Be Nice To Have:
  • Experience with Microsoft Biz Apps, including Dynamics 365, Power Platform, or related Microsoft enterprise solutions.
  • Professional certifications such as PMP, Scrum Master, Microsoft certifications, or similar credentials.
  • Consulting experience supporting external clients across multiple industries.
  • Experience contributing to business development, proposal creation, or account growth initiatives.
  • Familiarity with agile delivery practices and enterprise change management.

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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