ZipRecruiter

Log In

1

Service Delivery Director Jobs in Decatur, IL (NOW HIRING)

City of Decatur

Director of Finance

Decatur, IL · Hybrid

$155K - $180K/yr

... and service delivery. Leadership & Staff Development Provides leadership and strategic direction ... The Director of Finance will guide the City's financial strategy, oversee critical financial ...

Marvin

Director of Customer Service

Decatur, IL

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... Inspire teams to deliver with poise, professionalism, and a polished service mindset * Use data and ...

Memorial Health

Director, Laboratory

Decatur, IL · On-site

$51.87 - $82.99/hr

Coordinates the delivery of laboratory services with the consultation of the Medical Director. To review Memorial's Benefits click here: Benefits - Memorial HR Education: • BS or BA in Medical ...

Memorial Health

Director, Laboratory

Decatur, IL · On-site

$51.87 - $82.99/hr

Coordinates the delivery of laboratory services with the consultation of the Medical Director. To review Memorial's Benefits click here: Benefits - Memorial HR Qualifications Education: • BS or BA ...

Memorial Health

Director, Laboratory

Decatur, IL

$51.87 - $82.99/hr

Coordinates the delivery of laboratory services with the consultation of the Medical Director. To review Memorial's Benefits click here: Benefits - Memorial HR Qualifications Education: BS or BA in ...

Webster Cantrell Youth Advocacy

Counselor

Decatur, IL · On-site

$40K - $50K/yr

Clinical Director Status : Exempt BASIC FUNCTION OF POSITION : As a member of the Agency multi ... Ensure that all services delivered to clients are accurately and legibly recorded in individual ...

Webster Cantrell Youth Advocacy

Counselor

Decatur, IL · On-site

Clinical Director Status : Exempt BASIC FUNCTION OF POSITION : As a member of the Agency multi ... Ensure that all services delivered to clients are accurately and legibly recorded in individual ...

Webster Cantrell Youth Advocacy

Counselor

Decatur, IL · On-site

$30 - $35/hr

Clinical Director Status : Exempt BASIC FUNCTION OF POSITION : As a member of the Agency multi ... Ensure that all services delivered to clients are accurately and legibly recorded in individual ...

City of DeKalb, IL

Communications Coordinator

Lincoln, IL · On-site

$106K - $154K/yr

... the planning, directing, coordinating, and staffing of the Center. This position will be ... Responds to and addresses service delivery concerns as needed. * Monitors staffing levels, shift ...

next page

Showing results 1-20

All JobsService Delivery Director JobsService Delivery Director Jobs in Decatur, IL

Service Delivery Director information

See Decatur, IL salary details

$35.4K

$206.6K

How much do service delivery director jobs pay per year?

As of Jun 19, 2026, the average yearly pay for service delivery director in Decatur, IL is $192,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $205,600.00 and $205,600.00 per year, depending on experience, location, and employer.

What does a Service Delivery Director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a Service Delivery Director, and why are they important?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a Service Delivery Director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Service Delivery Director jobs in Decatur, IL? For Service Delivery Director jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Service Delivery Director jobs in Decatur, IL look for? The top searched job categories for Service Delivery Director jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Service Delivery Director jobs? Cities near Decatur, IL with the most Service Delivery Director job openings:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Decatur, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 48% Full Time, 44% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $192,992 per year, or $92.8 per hour.

Site Medical Director - Logan Correctional Center (77482)

Centurion

Lincoln, IL • On-site

$280K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Centurion Health is proud to be the provider of healthcare services to the Illinois Department of Corrections.
We are currently seeking a full-time Site Medical Director to join our team at Logan Correctional Center located in Lincoln, Illinois.
The Medical Director provides the clinical direction needed to meet service delivery requirements, direct clinical services for patients, and clinical supervision for medical staff at the assigned site under the supervision of the Statewide Medical Director. The Medical Director ensures efficient and clinically appropriate medical services are provided and participates in various committees to include Continuous Quality Improvement (CQI), Infection Prevention and Control, and Pharmacy and Therapeutics as requested.
Annual salary starting at $280,800 or higher based on years of experience.
  • Medical degree (MD or DO) from an accredited medical school required
  • Active, unrestricted MD/DO Illinois license or ability to obtain
  • Active, unrestricted DEA
  • Ability to pass credentialing, drug screening and background check
  • BC/BE in a primary care specialty is required

Available Shift
  • Monday - Friday
  • Day shift
  • No nights, holidays or weekends
  • Choice of 5, 8-hour shifts or 4, 10-hour shifts

We offer comprehensive benefits for our full-time team members including:
  • Health, dental, vision, disability and life insurance
  • 401(k) with company match
  • Generous paid time off
  • Paid holidays
  • Flexible Spending Account
  • Continuing Education benefits
  • Much more...

Advantages of Working in Correctional Healthcare:
  • Freedom from complex, restrictive managed care policies and reimbursement hassles
  • Time to initiate change, track progress and conduct better follow-up
  • Ability to work with a clinically rich and diverse patient population

About Us
Centurion Health contracts with state and local governments nationwide to provide comprehensive healthcare services to correctional facilities, state hospitals, and other community settings. Our dedication to making a difference and our passionate team of the best and the brightest healthcare employees has made us one of the leaders of the correctional health industry. Whether you are driven by purpose and impact or on a journey of professional growth, our opportunities can offer both.
For additional information contact:
Erik Hannemann
Provider Recruiter
Email: ehannemann@teamcenturion.com
Direct: 571-650-2677
Indmhm

Apply