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Service Delivery Director Jobs in Decatur, IL (NOW HIRING)

Walgreens

Pharmacy Customer Service Associate

Lincoln, IL · On-site

$16 - $18/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... In accordance with state and federal regulations, assists the pharmacist, under direct supervision ...

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned ... In accordance with state and federal regulations, assists the pharmacist, under direct supervision ...

WESTCARE INC

Assistant Program Director (50271)

Lincoln, IL · On-site

$60K - $67K/yr

Person in this position will be responsible forproviding direct clinical and treatment supervision ... Deliver individual and group counseling services, case management services, education and community ...

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All JobsService Delivery Director JobsService Delivery Director Jobs in Decatur, IL

Service Delivery Director information

See Decatur, IL salary details

$35.4K

$206.6K

How much do service delivery director jobs pay per year?

As of Jun 19, 2026, the average yearly pay for service delivery director in Decatur, IL is $192,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $205,600.00 and $205,600.00 per year, depending on experience, location, and employer.

What does a Service Delivery Director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a Service Delivery Director, and why are they important?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a Service Delivery Director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Service Delivery Director jobs in Decatur, IL? For Service Delivery Director jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Service Delivery Director jobs in Decatur, IL look for? The top searched job categories for Service Delivery Director jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Service Delivery Director jobs? Cities near Decatur, IL with the most Service Delivery Director job openings:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Decatur, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 48% Full Time, 44% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $192,992 per year, or $92.8 per hour.
Business Development Director Consumer Care - Decatur, IL

Business Development Director Consumer Care - Decatur, IL

Archer Daniels Midland

Decatur, IL • On-site

$120K - $223K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Description
Business Development Director Consumer Care - Decatur, IL
Job Description
Consumer Care Business Development Director for ADM BioSolutions will develop and drive implementation of a category strategy with the goal of increasing ADM's revenue and profit in the Consumer Care industry. Working with a matrix of functional teams the Director will create solutions focused on delivering value for our customers and the company. Focus on customers' ability to reduce costs, improve performance and enhance the sustainability of their end products will be critical. The Director will work with multiple support functions to develop new products, external relationships, and accelerate existing product sales in the market. The Director will also scan the industry for acquisition targets and work internally to drive these opportunities to completion.
Essential Duties & Responsibilities:
  • Develop and maintain a strong working knowledge of applications for ADM's biobased portfolio and the competitive environment to facilitate development efforts with a focus on Consumer Care.
  • Play a lead role in creating a "where to play and how to win" business strategy.
  • Outline critical capabilities needed to succeed and address the company's gaps.
  • Be a recognized subject matter expert and key point of contact for ADM's BioSolutions portfolio.
  • Assist Sales in prospecting for new customers to drive additional growth. Ideally bring new contacts in the Consumer Care area for the sales team to pursue.
  • Recommend to national and regional accounts value-added solutions, including effective introduction of new products, technologies, and processes to support growth of the Consumer Care segment.
  • Partner with ADM's Marketing, Sales, R&D and Technical Service teams to drive business objectives.
  • Consistently survey new geographies for expansion and growth, evaluate competitor activities, and identify potential partners/acquisition targets to accelerate implementation of the strategy.
  • Network and present at trade shows and other technical venues to increase ADM's profile, build knowledge, and identify new prospects for the segment.
Product Development & Commercialization:
  • Develop business cases supporting R&D efforts to expand ADM's portfolio aligned with company expectations of profit and volume.
  • Partner with functional teams to execute market introduction and initial market/sales development for new products, processes, solutions, and services.
  • Analyze the current global, national, and regional accounts, determine which are most suitable for new product launches.
  • Proactively provide market and competitive intelligence to appropriate Sales, Marketing, Product Management, and Technical Service teams.
  • Champion introductions of new technologies/products to meet business objectives. Navigate complexity of diverse markets to generate value for the customer and company.
Relationships & People:
  • Maintain a productive and effective relationship with all members of the team as well as company affiliates.
  • Ensure close alignment with Marketing Communications and coordination with regards to business plans including campaigns and market development opportunities.
  • Resolve and provide solutions for customer issues in a timely and accurate manner with assistance from other team members.
Desired Behavior, Personal Attributes & Skills Required
  • Consistently focuses on achieving strong results, despite balancing multiple complex demands.
  • Identify areas for improvement and constructively propose solutions that increase value and improve business performance.
  • Proactively helps others and responds to their business needs to build strong working relationships.
  • Seeks opportunities (training, projects, etc.) that develop knowledge and skills to become a stronger contributor.
  • A leader who can work independently but can also influence and motivate matrix team members.
  • Highest integrity with strong leadership skills and interpersonal skills.
  • Ability to connect with all levels of the organization and a variety of cultures - both internal and external.
  • Excellent presentation and communication skills, both in creation and execution.
Experience, Knowledge
  • 10+ years in the chemicals and/or biomaterials industries with a focus on Consumer Care customers.
  • Bachelor's degree in relevant scientific, engineering or business discipline, MBA preferred.
  • Understanding of the subsegments in the Consumer Care industry and biobased materials used in these areas.
  • Demonstrated analytical and problem-solving skills required.
  • Available to travel up to 50%.
  • Experience working in a matrix organization.
  • Fluent in English.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:109017BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:

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