ZipRecruiter

Log In

1

Service Delivery Director Jobs in Decatur, IL (NOW HIRING)

Vista Care

Developmental Trainer/QIDP

Lincoln, IL · On-site

$22 - $25/hr

Provide direct interaction, instruction, and support to individuals in alignment with their goals ... Monitor service delivery to ensure quality, consistency, and compliance with program standards.

Ivy Rehab Network

Pediatric Clinic Director

Decatur, IL · On-site

$84K - $97K/yr

Clinic Directors play a pivotal role in promoting efficient service utilization and program ... Deliver best-in-class care and witness exceptional patient outcomes. * Incentives Galore:

Ivy Rehab Network

Pediatric Clinic Director

Decatur, IL

$84K - $97K/yr

Clinic Directors play a pivotal role in promoting efficient service utilization and program ... Deliver best-in-class care and witness exceptional patient outcomes. * Incentives Galore:

KINDERCARE

Site Director at Baum Elementary

Decatur, IL · On-site

$16.35 - $33.15/hr

Outstanding customer service skills, strong organizational skills, multi-task and manage multiple ... Every day, you'll help bring this mission to life by building community and delivering exceptional ...

Forvis Mazars

Director, Tax - 2236772

Decatur, IL · On-site

Build strong client relationships by identifying tax issues, delivering actionable insights, and offering strategic solutions * Champion client service excellence, acting as a trusted advisor and ...

Texas Roadhouse

Service Manager

Decatur, IL · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Providing or directing all Front of House training * Managing performance of Front of House ...

Busey

Director of Financial & Tax Planning

Decatur, IL · On-site

$115K - $160K/yr

Position Summary The Director of Financial & Tax Planning will lead Busey Wealth Management ... delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets.

Texas Roadhouse

Service Manager

Forsyth, IL · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Providing or directing all Front of House training * Managing performance of Front of House ...

next page

Showing results 1-20

All JobsService Delivery Director JobsService Delivery Director Jobs in Decatur, IL

Service Delivery Director information

See Decatur, IL salary details

$35.4K

$206.6K

How much do service delivery director jobs pay per year?

As of Jun 19, 2026, the average yearly pay for service delivery director in Decatur, IL is $192,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $205,600.00 and $205,600.00 per year, depending on experience, location, and employer.

What does a Service Delivery Director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a Service Delivery Director, and why are they important?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a Service Delivery Director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Service Delivery Director jobs in Decatur, IL? For Service Delivery Director jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Service Delivery Director jobs in Decatur, IL look for? The top searched job categories for Service Delivery Director jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Service Delivery Director jobs? Cities near Decatur, IL with the most Service Delivery Director job openings:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Decatur, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 48% Full Time, 44% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $192,992 per year, or $92.8 per hour.
Developmental Trainer/QIDP

Developmental Trainer/QIDP

Vista Care

Lincoln, IL • On-site

$22 - $25/hr

Full-time

Posted 23 days ago

Job description

Description
Job Title: Developmental Trainer QIDP
Department: Operations
Reports To: Community Day Services Supervisor
Date: January 2026
Job Summary:
The Developmental Trainer Qualified Intellectual Disabilities Professional (QIDP) is responsible for implementing, monitoring, and supporting the outcomes and personal goals of individuals supported by Vista Care within a community day program setting. This role ensures individuals receive high-quality, person-centered services aligned with their Individual Service Plans (ISPs) through direct interaction, instruction, documentation oversight, and staff guidance.
The Developmental Trainer QIDP is not a management position, but works under the direction of the CDS Supervisor to provide leadership, coaching, and functional guidance to Direct Support Professionals (DSPs). Through collaboration and hands-on support, the Developmental Trainer QIDP promotes skill development, independence, safety, dignity, and meaningful community engagement for individuals supported.
Vista Care provides services to individuals with intellectual and developmental disabilities (I/DD). Guided by a mission to serve more people, better while keeping individuals supported at the heart of everything we do each team member plays a vital role in delivering quality, compassionate care.
Duties/Responsibilities:
Individual Support & Program Implementation:
  • Implement and monitor Individual Service Plans (ISPs), outcomes, and personal goals for individuals supported on assigned caseloads.
  • Provide direct interaction, instruction, and support to individuals in alignment with their goals, preferences, and abilities.
  • Assist individuals with activities of daily living (ADLs) as needed, including toileting, hygiene, grooming, and personal care while maintaining dignity and respect.
  • Observe, document, and report progress toward goals, behavioral trends, and support needs in accordance with Vista Care and regulatory requirements.
  • Support individuals in community-based activities and skill-building opportunities within the day program setting.

Staff Guidance & Training Support:
  • Provide leadership, guidance, and coaching to Direct Support Professionals under the direction of the CDS Supervisor.
  • Support DSPs in understanding and implementing ISPs, behavior supports, teaching strategies, and documentation requirements.
  • Model best practices for person-centered care, communication, and professional boundaries.
  • Assist with onboarding support, on-the-job training, and skill development for DSPs as requested.

Documentation, Compliance & Quality Assurance:
  • Ensure accurate, timely, and complete documentation in accordance with Vista Care policies, state regulations, and federal requirements.
  • Monitor service delivery to ensure quality, consistency, and compliance with program standards.
  • Participate in interdisciplinary team meetings, trainings, and planning sessions as required.
  • Assist with internal reviews, audits, and quality improvement initiatives related to day services and individual supports.

Collaboration & Communication:
  • Communicate professionally and effectively with individuals supported, DSPs, supervisors, interdisciplinary team members, and other stakeholders.
  • Provide input and recommendations regarding individual progress, support strategies, and program enhancements.
  • Respond appropriately to incidents, concerns, or emergencies and report matters of significance to leadership in a timely manner.

Other Responsibilities:
  • Maintain professionalism, confidentiality, and adherence to Vista Care Mission, Vision, and Values at all times.
  • Perform other duties as assigned by Vista Care leadership.

Qualifications and Experience:
  • Must be at least 18 years of age.
  • Meets the minimum federal education requirements for a QIDP as outlined in 42 CFR 483.430 and must provide documentation.
  • Minimum of a Bachelor's degree in social work, psychology, human services, or a related field.
  • One (1) year of experience working with adults with developmental disabilities preferred.
  • Strong understanding of person-centered practices and support planning.
  • Ability to provide guidance and leadership without formal supervisory authority.
  • Critical thinking and effective decision-making skills aligned with Vista Care Mission, Vision, and Values.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Maintains a high degree of professionalism, appropriate boundaries, and confidentiality.
  • Proficiency with computer technology and electronic documentation systems.
  • Successful completion of all required background checks.

Education:
  • Bachelor's degree required in an approved human services-related field per QIDP requirements.
  • CPR certification preferred.
  • CPI training preferred or within required timeframe if applicable.
  • Must maintain QIDP eligibility and compliance throughout employment.
  • Ability to successfully complete all federal, state, and local requirements.

Working Conditions/Physical Requirements:
  • Work performed primarily in a community day program setting.
  • Ability to assist individuals with mobility, personal care, and activities of daily living, including lifting, bending, reaching, and supporting transfers as needed.
  • Ability to lift up to fifty (50) pounds as required to support individuals safely.
  • Requires prolonged periods of standing, walking, and engagement in program activities.
  • Prompt and regular attendance required during scheduled weekday hours.

#IND100

Apply