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Service Delivery Director Jobs in Utah (NOW HIRING)

A24Group

Director of Pharmacy FT

Vernal, UT · On-site

$123K - $162K/yr

Job Title: Director of Pharmacy Location: Vernal, Utah Schedule: Full-time, exempt Salary ... Evaluate and optimize pharmacy operations, including service delivery, technology, and patient care ...

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Service Delivery Director information

See Utah salary details

$33.2K

$193.9K

How much do service delivery director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery director in Utah is $181,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $193,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Utah?

The most popular types of Service Delivery jobs in Utah are:

What are popular job titles related to Service Delivery Director jobs in Utah?

For Service Delivery Director jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Utah look for?

The top searched job categories for Service Delivery Director jobs in Utah are:

What cities in Utah are hiring for Service Delivery Director jobs?

Cities in Utah with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $181,134 per year, or $87.1 per hour.

Program Director - Youth Resource Center

Volunteers of America

Salt Lake City, UT • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Volunteers Of America rating

7.0

Company rating: 7.0 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

361st of 781 rated non-profit organizations

Job description

Job Type
Full-time
Description
Benefits
  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
    • Sick and vacation time accrue hourly per pay period
  • $50,000 in employer-paid life insurance; additional coverage available
  • Employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off

About
Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah's mission is to provide community-supported pathways for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.
Position Summary
The YRC Program Director provides leadership, supervision, and administrative oversight for the Youth Resource Center's 24/7 emergency shelter and drop-in services for youth and young adults experiencing homelessness. The Director is responsible for ensuring safe, consistent, high-quality, and youth-centered program operations in alignment with Volunteers of America, Utah's mission, policies, contractual obligations, licensing requirements, and applicable federal, state, and local requirements.
The Director oversees program operations, staffing and supervision, program quality, safety and incident response, budget and grant utilization, data and reporting, policy implementation, and community partnerships. Working in collaboration with the Division Director and other agency leadership, the Director identifies service gaps, strengthens program systems, and supports the continued development of effective services for youth experiencing homelessness.
Essential Duties
  • Provide leadership and administrative oversight for all Youth Resource Center shelter and drop-in operations, ensuring safe, consistent, high-quality, and youth-centered service delivery across 24/7 operations.
  • Ensure shelter and drop-in services operate in compliance with applicable federal, state, local, contractual, licensing, accreditation, and organizational requirements.
  • Oversee implementation of Trauma-Informed Care, Positive Youth Development, Harm Reduction, and other evidence-based or best-practice approaches throughout shelter operations.
  • Hire, train, supervise, coach, and evaluate program managers and other assigned staff, and ensure effective supervision, training, performance management, and accountability systems are maintained across shelter teams.
  • Ensure appropriate staffing, scheduling, supervisory coverage, and operational continuity necessary to support safe and effective 24/7 shelter operations.
  • Provide oversight of shelter safety practices, emergency response, incident reporting, client-related concerns, and other significant operational events, ensuring appropriate documentation, follow-up, and corrective action.
  • Develop, implement, evaluate, and maintain shelter policies, procedures, workflows, and operational practices in collaboration with the Division Director and other agency leadership.
  • Monitor program quality, service delivery, performance data, and client outcomes to identify trends, address service gaps, and support continuous quality improvement.
  • Ensure timely, accurate, and complete program documentation, data collection, reporting, and other records required by contracts, funders, licensing entities, and the agency.
  • with budget development and monitor program expenditures and appropriate utilization of grant and contract funds in collaboration with the Division Director, Finance, and program leadership.
  • Ensure appropriate oversight of program purchasing, payroll processes, financial coding, receipts, and other required fiscal documentation.
  • Prepare for and participate in internal and external monitoring, licensing reviews, audits, and program evaluations, and ensure identified corrective actions are implemented.
  • Lead the development and implementation of shelter programming and services that respond to the needs of youth experiencing homelessness and promote connection to housing, behavioral health, education, employment, benefits, and other community resources.
  • Build and maintain effective working relationships with community organizations, service providers, government partners, funders, law enforcement, emergency responders, and other partners whose work impacts YRC clients and operations.
  • Create and maintain a collaborative, professional, and accountable workplace culture and model behavior consistent with the mission, values, policies, and leadership expectations of Volunteers of America, Utah.
  • Respond to and resolve significant staff or client concerns, complaints, and grievances in a timely, professional, and trauma-informed manner.
  • Support agency development and community engagement efforts by providing program expertise, participating in grant development as requested, facilitating site visits and tours, and representing the YRC in community and stakeholder meetings.
  • Participate in agency leadership activities, management meetings, and the Management On-Call rotation as assigned.
  • Attend work as scheduled and maintain the availability and flexibility necessary to provide leadership to a 24/7 residential program.
  • Perform other duties as needed to support program effectiveness and organizational goals.

Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A bachelor's degree in a social services field or equivalent and 2 years of social services, homelessness services, residential services, or related experience, or any combination of education, experience, and training that provides the following knowledge, skills, and abilities:
  • Demonstrated supervisory and administrative experience, including oversight of staff and program operations.
  • Experience working in homelessness services, residential services, crisis services, or another community-based social service setting; experience working with youth or young adults is preferred.
  • Experience managing or supporting 24/7, residential, shelter, or other high-acuity program operations is preferred.
  • Experience with budget development, fiscal monitoring, purchasing oversight, and grant- or contract-funded programs.
  • Experience in program development, implementation, evaluation, or continuous quality improvement in a community-based setting.
  • Ability to interpret and implement program policies, contractual requirements, licensing standards, and organizational procedures.
  • Knowledge and understanding of Trauma-Informed Care, Positive Youth Development, Harm Reduction, and Motivational Interviewing.
  • Knowledge of crisis response, de-escalation, professional boundaries, and practices that promote safety for clients and staff.
  • Ability to analyze program data, incidents, service trends, and reporting requirements to support compliance, quality improvement, and effective decision-making.
  • Strong leadership, communication, coaching, conflict-resolution, and problem-solving skills.
  • Ability to manage multiple priorities, respond effectively to changing operational needs, and exercise sound judgment in complex or high-pressure situations.
  • Ability to engage clients with empathy, professionalism, and respect while maintaining appropriate professional boundaries.
  • Ability to uphold confidentiality requirements, agency policies, ethical standards, and applicable client privacy requirements.
  • Ability to interact professionally and collaboratively with a diverse workforce, clients, community partners, funders, government entities, and the public.
  • Ability and willingness to provide leadership support outside of regular business hours when needed due to the 24/7 nature of shelter operations.
  • Must be at least 21 years of age.
  • Driving is required: must possess a valid driver's license, have a satisfactory driving record, and be insurable under agency policy.
  • Must pass Utah DHS Office of Licensing background screening and pre-employment drug screening.

Physical Demands
  • Ability to lift and carry up to 25 lbs.
  • Ability to move throughout the Youth Resource Center and interact with clients and staff for extended periods.
  • Work is performed in both office and residential shelter environments and may involve prolonged computer use.
  • Ability to respond to operational needs throughout the facility, including situations requiring timely movement between program areas.

Salary Description
$65000 - $700000

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