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Service Delivery Director Jobs in Iowa (NOW HIRING)

Stellar Industries, Inc

IT Director

Garner, IA · On-site

The Director of IT - Infrastructure & Operations (I&O) provides strategic and operational ... e management (ITSM), including asset management, to deliver efficient, consistent, end-to-end ...

Sagency

Finance Director

Des Moines, IA · On-site

Finance Director City of Pleasant Hill Pleasant Hill, IA About Pleasant Hill Selecting Pleasant ... service delivery and operational efficiency. * Participates in the development of short- and long ...

Sagency

Finance Director

Des Moines, IA · On-site

Finance Director City of Pleasant Hill Pleasant Hill, IA About Pleasant Hill Selecting Pleasant ... service delivery and operational efficiency. * Participates in the development of short- and long ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Director of IT - Infrastructure & Operations Direct Hire | North Iowa | Hybrid (onsite to start ... Build strong stakeholder relationships to ensure services are aligned, cost-effective, and deliver ...

Sagency

Finance Director

Pleasant Hill, IA · On-site

Finance Director City of Pleasant Hill Pleasant Hill, IA About Pleasant Hill Selecting Pleasant ... service delivery and operational efficiency. * Participates in the development of short- and long ...

American Cruise Lines

Cruise Director

Fort Madison, IA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Oversee proper VIP guest service delivery. * Communicate and report regularly to the Home Office as ...

YSS

North Iowa Campus Director (56209)

Mason City, IA · On-site

The Campus Director oversees residential programs, crisis services, and campus operations to ensure ... teams to deliver life-changing services while positioning the North Iowa Campus for continued ...

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All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Iowa

Service Delivery Director information

See Iowa salary details

$34.3K

$200.1K

How much do service delivery director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service delivery director in Iowa is $186,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $199,100.00 and $199,100.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Iowa?

The most popular types of Service Delivery jobs in Iowa are:

What are popular job titles related to Service Delivery Director jobs in Iowa?

For Service Delivery Director jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Iowa look for?

The top searched job categories for Service Delivery Director jobs in Iowa are:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $186,883 per year, or $89.8 per hour.

North Iowa Campus Director (56209)

Iowa Youth Services

Mason City, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Oversee residential programs, crisis services, and campus operations to ensure quality and compliance.

  • Develop and execute strategic initiatives, monitor program performance, and lead continuous quality improvement efforts.

  • Build and maintain relationships with community partners, representing YSS and promoting services throughout North Iowa.

Job description

YSS is seeking a a collaborative, mission-driven North Iowa Campus Director who can balances strategic vision with operational excellence in our Mason City location. The Campus Director oversees residential programs, crisis services, and campus operations to ensure exceptional care, operational excellence, and meaningful outcomes for youth and families. As the leader for the North Iowa campus, this position is responsible for setting the direction, fostering a culture of collaboration and accountability, and ensuring every program reflects YSS's mission, values, and commitment to trauma-informed care.
Working closely with organizational leadership, the Campus Director develops and executes strategic initiatives, leads high-performing teams, manages campus resources, and ensures compliance with licensing, contractual, grant, and CARF accreditation standards. This role champions continuous quality improvement, monitors program performance, and identifies opportunities to strengthen services, enhance outcomes, and support sustainable growth.
Beyond campus operations, the Campus Director serves as the primary ambassador for YSS throughout North Iowa, building strong relationships with schools, healthcare providers, community organizations, referral partners, funders, and local leaders. By cultivating partnerships and advocating for the needs of youth and families, this leader helps expand YSS's impact across the region.
Through thoughtful leadership, sound decision-making, and a commitment to developing people and programs, this role empowers teams to deliver life-changing services while positioning the North Iowa Campus for continued success and growth.
What You'll Do...
Strategic Leadership
  • Set the vision and direction for the North Iowa Campus, ensuring programs align with YSS's mission, values, and strategic priorities.
  • Establish campus goals, monitor outcomes, and lead continuous quality improvement efforts.
  • Identify opportunities for program growth, innovation, and expanded community impact.

Operational Excellence
  • Oversee the day-to-day operations of the North Iowa Campus, ensuring safe, welcoming, and high-quality services.
  • Ensure compliance with licensing requirements, CARF accreditation, contracts, grants, and agency policies.
  • Lead campus response to critical incidents and complex operational challenges.
  • Oversee campus policies, procedures, program manuals, and client handbooks to ensure services remain current, effective, and compliant.
  • Provide executive oversight for significant client care decisions, program operations, and risk management.
  • Participate in leadership, clinical, and quality review meetings to ensure coordinated, high-quality service delivery.

Team Leadership
  • Recruit, coach, and develop high-performing leaders and staff.
  • Foster a culture of collaboration, accountability, inclusion, and continuous learning.
  • Support employee engagement, professional development, and staff retention.
  • Ensure staff receive comprehensive onboarding, training, coaching, and ongoing professional development
  • Provide leadership and support during critical incidents, including staff debriefing and operational response.

Program & Financial Management
  • Oversee campus budgets, staffing, facilities, and operational resources.
  • Monitor program performance and use data to improve service quality and client outcomes.
  • Partner with organizational leaders to ensure effective, sustainable operations.
  • Develop and manage campus budgets while ensuring responsible stewardship of financial and operational resources.

Community Partnerships
  • Serve as the primary YSS representative throughout North Iowa.
  • Build and strengthen relationships with schools, healthcare providers, referral partners, funders, and community organizations.
  • Promote YSS services and identify opportunities to expand partnerships and community engagement.
  • Provide strategic oversight for Crisis Stabilization, Safe Place, and other North Iowa Campus programs, ensuring services meet community needs and organizational goals.

Client & Family Impact
  • Champion a culture of trauma-informed, client-centered care across all campus programs.
  • Ensure youth and families receive coordinated, compassionate, and effective services.
  • Create an environment where youth, families, and staff feel safe, respected, and supported.

This is not a complete list of the responsibilities of this position. Duties may change at any time.
As the Campus Director, you'll need flexibility to be present when needed, including occasional evening and weekend availability, to support staff, youth, families, and campus operations. Ultimately, you'll inspire people, strengthen programs, build community partnerships, and ensure the North Iowa Campus continues to deliver life-changing services for youth and families.
Who You Are...
You're an inspiring leader who brings people together, develops strong teams, and isn't afraid to roll up your sleeves when needed. You think strategically, lead with compassion, and know how to balance people, programs, partnerships, and performance. Building relationships comes naturally, and you're energized by creating opportunities that help youth, families, staff, and communities thrive.
What We Provide...
We invest in people-because when you thrive, so do the communities we serve. At YSS, you'll find meaningful work, strong support, and benefits designed for real life.
Supportive Culture & Work Environment
  • Supportive leadership team and mission-driven culture
  • Flexibility and autonomy in a collaborative environment
  • Employee Assistance Program (EAP) for all employees

Health & Wellness Benefits
  • Comprehensive health insurance
  • Voluntary dental and vision insurance
  • Life insurance and long-term disability coverage
  • Supplemental accident, critical illness, and hospital indemnity insurance
  • Flexible Spending Account (FSA) / Health Savings Account (HSA) options
  • Flu shots and mental health support resources

Time Off & Work-Life Balance
  • Generous paid time off (4 weeks PTO)
  • Paid holidays, including a birthday holiday
  • Volunteer time off

Financial & Retirement Benefits
  • Competitive salary
  • Supplemental compensation award
  • 403(b) retirement savings plan

Professional & Career Support
  • Professional liability insurance coverage
  • Public Service Loan Forgiveness (PSLF) qualified employer

We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a "Can Do" Spirit.
Required Qualifications - MUST HAVES:
  • Bachelor's degree in human services or related field.
  • Five years of progressive leadership experience in human services or nonprofit settings.
  • Two years of supervisory experience, including team leadership, staff development, and fostering a positive workplace culture.
  • Knowledge of trauma-informed care, behavioral health, youth services, or residential programming.
  • You'll occasionally be transporting clients and driving a YSS vehicle, so we need you to:
    • Be at least 21
    • Have a valid driver's license and a clean driving record
    • Carry insurance that meets YSS standards

Preferred Qualifications - SHOULD HAVES:
  • Master's degree in human services or related field.
  • Experience leading residential treatment, crisis, shelter, or other youth-serving programs.
  • Experience in mental health or social work services.
  • Experience overseeing program operations, staffing, budgets, and resources.
  • Experience with strategic planning, quality improvement, and data-informed decision-making.
  • Experience with fundraising, grant management, or community relations.
  • Knowledge of licensing requirements, CARF standards, contracts, grants, and regulatory compliance.
  • Ability to build and maintain strong partnerships with community organizations, schools, healthcare providers, and stakeholders.
  • Strong communication, collaboration, and relationship-building skills.
  • Strong critical thinking, problem-solving, and decision-making abilities.
  • Self-directed with strong organizational and time management skills.

The IDEAL Candidate
  • Is rooted in purpose and driven by equity, inclusion, and positive social impact.
  • Brings humility, respect, and cultural awareness to every interaction.
  • Speaks a second language (especially one spoken in our communities).

We Celebrate Your Story...
Have you navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor, you can make a meaningful impact in the lives of youth and families. Your journey matters. If you're ready to use it to uplift and empower others, we warmly encourage you to apply.
Who We Are...
We're YSS-one of Iowa's largest and longest-standing nonprofits dedicated to putting kids first. Our mission is simple but powerful: spark hope, create opportunity, and help young people thrive.
  • From life-changing programs to a new 50-acre recovery campus, we're expanding fast and thinking big. Learn more at yss.org.
  • We value the unique backgrounds, identities, and experiences each team member brings. As an Equal Opportunity Employer, we're committed to building a respectful, inclusive, and supportive workplace where everyone can grow and succeed.
  • YSS is a nicotine-free workplace.

Stay Connected...
We communicate with applicants via email - straight from our Paycom system address: systemmessage@paycomonline.com. Please check your inbox regularly (and your spam/junk folder just in case). If the message does end up in spam/junk, make sure to add systemmessage@paycomonline.com to your list of safe senders. We may also send you texts if you give us that permission when you apply. Questions? Reach us anytime at yss@yss.org
Our Hiring Process - Here's What to Expect...
  • Apply - Submit your application at yss.org/ysscareers
  • Assessment - We review your skills and experience
  • Interview - Phone, video, or in-person conversation
  • References - We'll connect with 3+ professional references
  • Screening - Background check, driving record check, and license verification if required
  • Offer - If it's a match, you'll receive a formal offer through Paycom

Apply