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Service Delivery Director Jobs in Iowa (NOW HIRING)

ADP

Services Delivery Head

Rowan, IA · On-site

$194K/yr

Services ADP is hiring Services Delivery Head of South East Asia Are you all about the follow-up ... Our service teams make it happen by collaborating with our clients and other key internal ...

BeyondReach

Service Delivery Coordinator II

Cedar Rapids, IA · On-site

$18.50 - $24.50/hr

Director of Service Delivery CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Industry standard technology certifications EXPERIENCE: 3 years' experience preferred Who We Are Looking ...

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Service Delivery Director information

See Iowa salary details

$34.3K

$200.1K

How much do service delivery director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service delivery director in Iowa is $186,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $199,100.00 and $199,100.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Iowa?

The most popular types of Service Delivery jobs in Iowa are:

What are popular job titles related to Service Delivery Director jobs in Iowa?

For Service Delivery Director jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Iowa look for?

The top searched job categories for Service Delivery Director jobs in Iowa are:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $186,883 per year, or $89.8 per hour.

Services Delivery Head

ADP

Rowan, IA • On-site

$194K/yr

Full-time

Re-posted 4 days ago

Job description

Work Location(s): Kuala Lumpur, Malaysia
Reports to: VP, Services India and SEA
Department: Services
ADP is hiring Services Delivery Head of South East Asia
Are you all about the follow-up and follow-through that helps you and your clients achieve serious results? (Now that's what we call a win-win.)
  • Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
  • Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?
If this sounds like you, then #HelloWork! This is just the opportunity you've been waiting for.
First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our payroll solutions that help companies of all sizes focus less on work and more on success.
Your role: In this role, it's all about enabling our clients to be more effective employees by identifying, defining and assessing their needs. Our service teams make it happen by collaborating with our clients and other key internal stakeholders to ensure that we provide "Everyday Excellence" and improve our client's experience. (P.S. Did you know that most of our customers are not only satisfied, but they'd recommend ADP to someone else?) As a Service Delivery Head of South East Asia, accountable for managing service delivery for client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction by driving adoption of Vista platform across all countries in South East Asia.
What you'll do:
  • Accountable for managing payroll service delivery for clients and service delivery team of South East Asia by aligning teams to global and regional objectives while adapting to changing priorities.
  • Deep understanding of international client needs, anticipating risks, and driving both preventive and corrective actions to exceed retention and satisfaction goals. Acts as a reliable escalation point and cultivates strong relationships at executive level.
  • Builds trust through clear delegation, empowering team leaders and fostering autonomy, yet remains directly involved when operational demands require it.
  • Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
  • Ensures and monitors that processes are in place to proactively protect consistent service quality through rigorous management.
  • Ensures resources, capabilities and capacity to meet both existing and new business demand
  • Provides expert problem management support to difficult, high-profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed.
  • Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution.
  • Motivates, develops and mentors service delivery employees and managers where relevant.
  • Maximizes same account growth opportunities.
  • Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability.
  • Provides support to new business opportunities.
Qualifications you'll need:
Education: Any graduate
Experience:
  • At least 12+ years in handling payroll operations and anchoring a team.
  • Able to lead a big team and deliver key objectives such as client retention rate, NPS, service operational KPIs.
  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements.
  • Have solid understanding of HR / Payroll operations and processes.
  • Ability to articulate well and create strong connections with internal and external stakeholders.
Bonus points if you have these:
  • Confident, high energy, self-motivated and a true team player
  • Ability to drive results strongly influencing the actions of others through communication, negotiation, and persuasion
  • Ability of problem identification and resolution
  • Ability to work under pressure while meeting deadlines and driving results
  • Strong organizational skills with the ability to effectively prioritize work and multi-tasks
  • Well-developed interpersonal skills, with an ability to communicate well at different levels for complex issues
  • Customer service focused.
  • Effective time management, organization, and planning skills required.
  • Strong interpersonal, conflict resolution and mentoring skills expected.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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