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Service Delivery Director Jobs in Iowa (NOW HIRING)

ADP

Services Delivery Head

Rowan, IA · On-site

$194K/yr

Services ADP is hiring Services Delivery Head of South East Asia Are you all about the follow-up ... Our service teams make it happen by collaborating with our clients and other key internal ...

BeyondReach

Service Delivery Coordinator II

Cedar Rapids, IA · On-site

$18.50 - $24.50/hr

Director of Service Delivery CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Industry standard technology certifications EXPERIENCE: 3 years' experience preferred Who We Are Looking ...

Berkley

Director, Technical Delivery

Urbandale, IA · On-site

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... We are seeking a strategic and results-driven Director of Technical Delivery to lead delivery ...

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All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Iowa

Service Delivery Director information

See Iowa salary details

$34.3K

$200.1K

How much do service delivery director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service delivery director in Iowa is $186,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $199,100.00 and $199,100.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Iowa? The most popular types of Service Delivery jobs in Iowa are:
What are popular job titles related to Service Delivery Director jobs in Iowa? For Service Delivery Director jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Delivery Director jobs in Iowa look for? The top searched job categories for Service Delivery Director jobs in Iowa are:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $186,883 per year, or $89.8 per hour.

Director of Customer Care & Service Delivery

ImOn Communications

Cedar Rapids, IA • On-site

$208K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
Director of Customer Care & Service Delivery
Location: Cedar Rapids, Iowa
Department: Customer Experience
Employment Type: Full-Time
Lead the Future of Customer Experience.
At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. We are committed to delivering exceptional broadband experiences and building lasting relationships with our customers.
We're looking for a dynamic, customer-focused leader to join our team as Director of Customer Care & Service Delivery.
This critical leadership role is responsible for overseeing the entire customer journey, from initial order through installation, activation, and ongoing support. The ideal candidate is a strategic and operational leader who is passionate about customer experience, team development, process improvement, and driving measurable business results.
If you're energized by leading high-performing teams, improving customer satisfaction, and shaping operational excellence in a fast-paced environment, we'd love to hear from you.
What You'll Do
  • Lead and develop Customer Care and Service Delivery teams, fostering a culture of accountability, collaboration, and exceptional customer service.
  • Oversee the end-to-end customer journey, driving improvements in customer satisfaction, loyalty, retention, and overall experience.
  • Manage customer care operations to achieve service levels, quality standards, productivity goals, and revenue objectives.
  • Direct service delivery functions, including order fulfillment, scheduling, installations, and customer communications, ensuring efficient and seamless execution.
  • Drive operational excellence through process improvement, performance management, data-driven decision making, and cross-functional collaboration.
  • Manage departmental budgets, workforce planning, and financial performance while optimizing efficiency and controlling costs.
  • Partner with technology teams to implement innovative solutions, enhance automation, and improve both employee productivity and customer satisfaction.

Requirements
What We're Looking For
Qualifications
  • Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
  • Equivalent leadership experience will be considered.

Experience
  • 8 to 10 years of progressive leadership experience in Customer Care, Customer Experience, Operations, Service Delivery, or Call Center Management.
  • Proven experience leading multiple operational teams.
  • Telecommunications or broadband industry experience preferred.
  • Demonstrated success leading organizational change and operational transformation.
  • Experience managing budgets, workforce planning, and performance metrics.

Skills & Competencies
  • Exceptional leadership, coaching, and talent development skills.
  • Strong customer-centric mindset.
  • Excellent analytical, operational, and problem-solving abilities.
  • Experience leading cross-functional initiatives and organizational change.
  • Outstanding communication and presentation skills.
  • Strategic thinker with proven execution capabilities.
  • Data-driven decision-maker with a focus on results.
  • Process improvement and project management expertise.
  • Ability to thrive in a fast-paced, evolving environment.

Why This Role Matters
This role is critical to delivering a seamless, end-to-end customer experience while driving operational performance, customer satisfaction, employee engagement, and business growth. The Director ensures that Customer Care and Service Delivery teams work together to provide exceptional service, improve retention, and support ImOn's customer-centric mission.
ImOn will hook you up with Company Benefits:
  • Competitive pay
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, holidays, and sick days)
  • Company-provided tools, uniforms, and vehicle for field roles
  • Employee discounts on services and partner programs
  • Wellness and employee assistance programs

Why Join ImOn?
At ImOn, you'll have the opportunity to shape the customer experience strategy for a growing organization dedicated to service excellence. You'll work alongside talented leaders, influence company-wide initiatives, and make a meaningful impact on both customer and employee experiences.
If you're ready to lead transformational change and elevate customer service to the next level, we encourage you to apply today.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer

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