... deliver on our promise of excellence in personalized customer service. Our more than 3,100 ... The Mortgage Closing Coordinator is responsible for overseeing and coordinating all aspects of the ...
... deliver on our promise of excellence in personalized customer service. Our more than 3,100 ... The Mortgage Closing Coordinator is responsible for overseeing and coordinating all aspects of the ...
PR · On-site
Engages and cultivates client service teams to support understanding and delivering on client needs ... Coordinating work activities by various technical staff and consultants including developing and ...
Engages and cultivates client service teams to support understanding and delivering on client needs ... Coordinating work activities by various technical staff and consultants including developing and ...
Engages and cultivates client service teams to support understanding and delivering on client needs ... Coordinating work activities by various technical staff and consultants including developing and ...
Care Coordinator - Davita IKC - Vallejo
Lajas, PR · Hybrid
$25 - $28.50/hr
Act in alignment with DaVita's mission and values to deliver high-quality patient care ... Commitment to service excellence and patient satisfaction * Ability to work autonomously while ...
Care Coordinator - Davita IKC - Vallejo
Lajas, PR · Hybrid
$25 - $28.50/hr
Act in alignment with DaVita's mission and values to deliver high-quality patient care ... Commitment to service excellence and patient satisfaction * Ability to work autonomously while ...
Banquet Manager
San Juan, PR · On-site
... coordinating, and overseeing all banquet and event operations within the hotel. This role ensures ... Supervise banquet staff to ensure efficient and professional service delivery * Supervises set up ...
Banquet Manager
San Juan, PR · On-site
... coordinating, and overseeing all banquet and event operations within the hotel. This role ensures ... Supervise banquet staff to ensure efficient and professional service delivery * Supervises set up ...
Digital Marketing Coordinator
San Juan, PR · Hybrid
$43K - $57K/yr
... marketing delivery activities throughout the Americas region. The position requires a highly ... Minimum Years of Experience * 2 years' experience in a professional services firm, digital shared ...
Digital Marketing Coordinator
San Juan, PR · Hybrid
$43K - $57K/yr
... marketing delivery activities throughout the Americas region. The position requires a highly ... Minimum Years of Experience * 2 years' experience in a professional services firm, digital shared ...
PR · On-site
... service delivery. Customer Support & Communication * Maintain professional, responsive, and ... coordination, or related technical leadership roles. * Strong working knowledge of SaaS platforms ...
Quick apply
PR · On-site
... service delivery. Customer Support & Communication * Maintain professional, responsive, and ... coordination, or related technical leadership roles. * Strong working knowledge of SaaS platforms ...
The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process ... Build strong cross-team partnerships to enable efficient issue resolution and service delivery
New
The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process ... Build strong cross-team partnerships to enable efficient issue resolution and service delivery
New
Pricing Coordinator- Bilingual
Guaynabo, PR · On-site
$35K - $52K/yr
... Delivery (DSD) Support, and the Price/Promo Department on the integration of new stores and systems by ensuring a valid self-service price zone and all pertinent markets/catalogs have been assigned.
Pricing Coordinator- Bilingual
Guaynabo, PR · On-site
$35K - $52K/yr
... Delivery (DSD) Support, and the Price/Promo Department on the integration of new stores and systems by ensuring a valid self-service price zone and all pertinent markets/catalogs have been assigned.
Housekeeping Coordinator - Caribe Hilton
San Juan, PR · On-site
$14/hr
As a Housekeeping Coordinator , you're not just providing dispatch services and office support to the Housekeeping Department - you're spreading the light and warmth of hospitality by delivering ...
Housekeeping Coordinator - Caribe Hilton
San Juan, PR · On-site
$14/hr
As a Housekeeping Coordinator , you're not just providing dispatch services and office support to the Housekeeping Department - you're spreading the light and warmth of hospitality by delivering ...
Accounts Payable Coordinator
San Juan, PR · On-site
$19.75 - $26/hr
We deliver a fully integrated solution of premium services that keeps our partners front and center ... Coordinator at The PR Convention Center. This Position is responsible for providing financial ...
Accounts Payable Coordinator
San Juan, PR · On-site
$19.75 - $26/hr
We deliver a fully integrated solution of premium services that keeps our partners front and center ... Coordinator at The PR Convention Center. This Position is responsible for providing financial ...
$74K - $138K/yr
... direct service delivery to eligible Veterans, including making psychosocial and psychiatric ... Care Coordination: The incumbent links the Veteran with other community services, resources, and ...
$74K - $138K/yr
... direct service delivery to eligible Veterans, including making psychosocial and psychiatric ... Care Coordination: The incumbent links the Veteran with other community services, resources, and ...
Accounts Payable Coordinator
San Juan, PR · On-site
$19.75 - $26/hr
We deliver a fully integrated solution of premium services that keeps our partners front and center ... Coordinator at The PR Convention Center. This Position is responsible for providing financial ...
Accounts Payable Coordinator
San Juan, PR · On-site
$19.75 - $26/hr
We deliver a fully integrated solution of premium services that keeps our partners front and center ... Coordinator at The PR Convention Center. This Position is responsible for providing financial ...
Construction Project Manager
Ponce, PR · On-site
Position Overview The Construction National Project Manager you will oversee all aspects of project execution, ensuring seamless coordination, top-quality service delivery, and adherence to safety ...
Construction Project Manager
Ponce, PR · On-site
Position Overview The Construction National Project Manager you will oversee all aspects of project execution, ensuring seamless coordination, top-quality service delivery, and adherence to safety ...
Construction Superintendent
Ponce, PR · On-site
Position Overview The Construction Superintendent will oversee all aspects of project execution, ensuring seamless coordination, top-quality service delivery, and adherence to safety standards. This ...
Construction Superintendent
Ponce, PR · On-site
Position Overview The Construction Superintendent will oversee all aspects of project execution, ensuring seamless coordination, top-quality service delivery, and adherence to safety standards. This ...
PR · On-site
$13.50 - $18.50/hr
... deliver an exceptional customer experience FUNCTIONS & RESPONSIBILITIES: * Maintain a positive ... Cash-handling and invoice coordination * Communicating and coordinating with colleagues as ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
... deliver an exceptional customer experience FUNCTIONS & RESPONSIBILITIES: * Maintain a positive ... Cash-handling and invoice coordination * Communicating and coordinating with colleagues as ...
Catering Sales Manager
San Juan, PR · On-site
$51K - $65K/yr
... coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery ...
Catering Sales Manager
San Juan, PR · On-site
$51K - $65K/yr
... coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery ...
Catering Sales Manager
$51K - $65K/yr
... coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery ...
Catering Sales Manager
$51K - $65K/yr
... coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery ...
Case Manager (51106)
Caguas, PR · On-site
$19.50 - $25/hr
The Case Manager coordinates behavioral health, medical, educational, social, and community-based ... Encourage active family participation in treatment planning and service delivery. * Educate ...
Case Manager (51106)
Caguas, PR · On-site
$19.50 - $25/hr
The Case Manager coordinates behavioral health, medical, educational, social, and community-based ... Encourage active family participation in treatment planning and service delivery. * Educate ...
Case Manager (51106)
Caguas, PR · On-site
$19.50 - $25/hr
The Case Manager coordinates behavioral health, medical, educational, social, and community-based ... Encourage active family participation in treatment planning and service delivery. * Educate ...
Case Manager (51106)
Caguas, PR · On-site
$19.50 - $25/hr
The Case Manager coordinates behavioral health, medical, educational, social, and community-based ... Encourage active family participation in treatment planning and service delivery. * Educate ...
Service Delivery Coordinator information
What is the difference between Service Delivery Coordinator vs Customer Service Representative?
| Aspect | Service Delivery Coordinator | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires a relevant degree or certification in business or related field | High school diploma or equivalent, with customer service training often preferred |
| Work Environment | Office setting, coordinating between clients and internal teams | Call centers, retail, or office environments interacting directly with customers |
| Employer & Industry Usage | Used in IT, telecommunications, and service industries to ensure service delivery | Common across retail, hospitality, and customer support sectors |
The Service Delivery Coordinator focuses on managing and coordinating service processes to ensure client satisfaction, often working behind the scenes. In contrast, the Customer Service Representative interacts directly with customers to address inquiries and resolve issues. While both roles require strong communication skills, the Coordinator's role is more process-oriented, whereas the Representative's role is customer-facing.
What are the most commonly searched types of Service Delivery jobs in Puerto Rico?
The most popular types of Service Delivery jobs in Puerto Rico are:
What job categories do people searching Service Delivery Coordinator jobs in Puerto Rico look for?
The top searched job categories for Service Delivery Coordinator jobs in Puerto Rico are:
MORTGAGE LOANS CLOSING COORDINATOR - MORTGAGE PRODUCTION - FIRSTBANK PR
San Juan, PR • On-site
Full-time
Re-posted 20 days ago
Job description
MORTGAGE LOANS CLOSING COORDINATOR
MORTGAGE PRODUCTION
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview:
The Mortgage Closing Coordinator is responsible for overseeing and coordinating all aspects of the mortgage closing process to ensure smooth, timely, and compliant transactions. This role involves preparing closing numbers, ensuring all closing conditions are met, and disclosing the closing disclosure in accordance with regulatory requirements. The incumbent must be analytical and keen to details, errors may result in loss of funds. The coordinator will also facilitate communication and coordination among all parties involved, including sellers, buyers, realtors, and other stakeholders, to ensure successful loan closings.
What you'll do
• Prepare and send all applicable disclosures and re disclosures needed throughout the closing process in accordance with policies, procedures, applicable state and local regulations (TILA-RESPA etc.), and investor and guarantor guidelines.
• Review and analyze accuracy of the loan costs, insurance escrow, taxes, title search, legal review and invoices before preparing the closing disclosure. If new information is received, ensure that timely redisclosure is completed.
• Discuss closing numbers with sellers, buyers, realtors, and other stakeholders to ensure clarity and agreement. Communication must be effective to ensure great customer experience.
• Perform a quality review before closing the loan to ensure the loan complies with the procedures, applicable regulations (TILA-RESPA etc.), and investor and guarantor guidelines. Ensure all closing conditions have been met.
• Prepare closing package and request disbursement of checks to accounting.
• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
What You'll Need to Succeed:
Education
• Bachelors Degree Business Administration or related field or equivalent in experience preferred
Knowledge and Experience
• Two to three years in relevant experience in Mortgage preferred
• Two to three years in relevant experience in Mortgage Closing preferred
• Two to three years Experience in audits and quality review of files preferred
Competencies:
• Anticipates and provides service excellence to both internal and external customers
• Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services
• Delivers clear, effective communication and takes responsibility for understanding others.
• Understands how the organization works, including, current and future policies, practices and trends
Identifies problems and conducts appropriate analyses involving others to searches for best solutions
• Takes initiative and assumes personal accountability for goals, outcomes and deadlines
• The employee understands organization's vision and upholds the organizations values in everyday words and actions.
• At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
• Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively
The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job. They are not indented tobe an exhaustive list of all responsibilities, duties, skills required ofpersonnel so classified. The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
MORTGAGE PRODUCTION
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview:
The Mortgage Closing Coordinator is responsible for overseeing and coordinating all aspects of the mortgage closing process to ensure smooth, timely, and compliant transactions. This role involves preparing closing numbers, ensuring all closing conditions are met, and disclosing the closing disclosure in accordance with regulatory requirements. The incumbent must be analytical and keen to details, errors may result in loss of funds. The coordinator will also facilitate communication and coordination among all parties involved, including sellers, buyers, realtors, and other stakeholders, to ensure successful loan closings.
What you'll do
• Prepare and send all applicable disclosures and re disclosures needed throughout the closing process in accordance with policies, procedures, applicable state and local regulations (TILA-RESPA etc.), and investor and guarantor guidelines.
• Review and analyze accuracy of the loan costs, insurance escrow, taxes, title search, legal review and invoices before preparing the closing disclosure. If new information is received, ensure that timely redisclosure is completed.
• Discuss closing numbers with sellers, buyers, realtors, and other stakeholders to ensure clarity and agreement. Communication must be effective to ensure great customer experience.
• Perform a quality review before closing the loan to ensure the loan complies with the procedures, applicable regulations (TILA-RESPA etc.), and investor and guarantor guidelines. Ensure all closing conditions have been met.
• Prepare closing package and request disbursement of checks to accounting.
• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
What You'll Need to Succeed:
Education
• Bachelors Degree Business Administration or related field or equivalent in experience preferred
Knowledge and Experience
• Two to three years in relevant experience in Mortgage preferred
• Two to three years in relevant experience in Mortgage Closing preferred
• Two to three years Experience in audits and quality review of files preferred
Competencies:
• Anticipates and provides service excellence to both internal and external customers
• Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services
• Delivers clear, effective communication and takes responsibility for understanding others.
• Understands how the organization works, including, current and future policies, practices and trends
Identifies problems and conducts appropriate analyses involving others to searches for best solutions
• Takes initiative and assumes personal accountability for goals, outcomes and deadlines
• The employee understands organization's vision and upholds the organizations values in everyday words and actions.
• At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
• Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively
The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job. They are not indented tobe an exhaustive list of all responsibilities, duties, skills required ofpersonnel so classified. The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER