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Service Deliver Manager Jobs (NOW HIRING)

SHI

Service Delivery Manager

Can prepare and deliver presentations, addressing key points and responding to questions with ... request management processes, including Service Level Agreements * Demonstrated expertise in ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key ... deliver high-impact outcomes. Our clients value our ability to anticipate, shape, and respond to ...

Capgemini

The Oracle Service Delivery Manager serves as the primary delivery leader for assigned clients, overseeing Oracle Fusion support, enhancements, releases, and continuous improvement initiatives.

Thales

Senior Service Delivery Manager

Austin, TX · Hybrid

Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Senior Service Delivery Manager who will ensure the solution is delivered in compliance with customer requirements and Thales ...

SHI

Service Delivery Manager - Data & AI

Can prepare and deliver presentations, addressing key points and responding to questions with ... * 5+ years of project management, service delivery, or operations management experience.

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Service Deliver Manager information

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$33K

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$118.5K

How much do service deliver manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service deliver manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Deliver Manager vs Service Operations Manager?

AspectService Deliver ManagerService Operations Manager
Primary FocusOverseeing service delivery to clients, ensuring quality and customer satisfactionManaging internal service processes, optimizing operations, and resource allocation
ResponsibilitiesClient communication, service performance, project deliveryProcess improvement, team management, operational efficiency
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, Six Sigma, operational management experience
Work EnvironmentClient-facing, project-based, cross-functional teamsInternal teams, process-driven, operational settings

The Service Deliver Manager primarily focuses on ensuring the quality and timeliness of service delivery to clients, while the Service Operations Manager concentrates on internal processes and operational efficiency. Both roles require similar certifications and often work closely within service organizations, but their core responsibilities differ in scope and focus.

What cities are hiring for Service Deliver Manager jobs?

Cities with the most Service Deliver Manager job openings:

What states have the most Service Deliver Manager jobs?

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Service Deliver Manager jobs near you
Infographic showing various Service Deliver Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Service Delivery Manager

Remote

SHI
IT Services • 5 - 10K employees
Learn more about SHIexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryThe Service Delivery Manager (SDM) is an individual contributor role that supports our Expert Support customers in SHI Services/Managed Services. The SDM is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
The SDM will work collaboratively with the Managed Services team to support Customer retention goals, provide a high-quality experience for Customers and internal stakeholders, and continue to evolve and improve our service practices.

Responsibilities:

Include, but not limited to:

  • Oversee service delivery operations for assigned Customers, ensuring high-quality service and customer satisfaction through implementing and routinely refining policies, standards, and procedures

  • Monitor ticket interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction

  • Establish relationships with key customers and stakeholders and resolve customer escalations effectively and in a timely manner

  • Collaborate with internal departments to exceed customer expectations, using feedback to enhance service delivery processes

  • Lead renewal discussions with customers and manage the renewal process through completion

  • Ensure continuous improvement through analysis, reviews, automation, competence building, and suggesting organizational changes

  • Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation to Microsoft and/or high-level internal resources

  • May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships

  • May assist in recruitment processes, maintaining documentation, and developing staff training plans to meet department goals

  • Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements

Behaviors and Competencies:

  • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

  • Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

  • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

  • Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

  • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

  • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

  • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

  • Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

  • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

  • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

  • Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.

  • Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

  • Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.

Required Skills:

  • Intermediate technical knowledge and exceptional interpersonal skills

  • A demonstrated strong understanding of Microsoft Services core concepts

  • Exceptional written, verbal, and visual presentation skills

  • Ability to work with key stakeholders and executives across the business and seamlessly deliver results

  • A linear, logical thinking style with the ability to break down and solve difficult problems

  • Ability to give and receive constructive criticism

  • Excellent organizational skills and project/time management abilities

  • Demonstrated ability to navigate challenging customer interactions with professionalism and empathy

Certifications:

  • Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required

  • Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred

External Requirements:

  • 2+ years working in a direct Customer support role - preferably in a global organization

  • 1+ years of experience delivering Microsoft services

  • Bachelor's degree or equivalent knowledge and work experience

  • 2+ years of experience working with incident and request management processes, including Service Level Agreements

  • Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions

Internal Requirements:

  • 2+ year(s) experience within SHI, with consistent positive performance reviews

  • 2+ years working in a direct Customer support role - preferably in a global organization

  • 1+ years of experience delivering Microsoft services

  • Bachelor's degree or equivalent knowledge and work experience

  • 2+ years of experience working with incident and request management processes, including Service Level Agreements

  • Demonstrated expertise in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions

Unique Requirements:

  • Occasional travel. This travel will primarily be for annual all-hands office events/meetings

The base salary for this position is $70,000 - $90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $85,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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