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Service Coordinator Jobs in Decatur, IN (NOW HIRING)

Sweetwater

Customer Listing Coordinator

Fort Wayne, IN · On-site

Job Requirements The Customer Listing Coordinator provides customer service, invoicing, and support to promote sales & solve customer issues arising in the Distressed Gear Teams' marketplace stores.

EMCOR Group Inc

Shambaugh & Son, L.P.

Fort Wayne, IN

$17.75 - $23.25/hr

P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will be responsible for supporting national account customers and branch operations by ...

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Service Coordinator information

See Decatur, IN salary details

$12

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How much do service coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service coordinator in Decatur, IN is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.17 per hour, depending on experience, location, and employer.

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What are the most commonly searched types of Service jobs in Decatur, IN?

The most popular types of Service jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Service Coordinator jobs?

Cities near Decatur, IN with the most Service Coordinator job openings:

Service Coordinator jobs near you
Infographic showing various Service Coordinator job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,432 per year, or $21.8 per hour.

Customer Listing Coordinator

Sweetwater

Fort Wayne, IN • On-site

Other

Re-posted 19 days ago

Job description

Job Requirements

The Customer Listing Coordinator provides customer service, invoicing, and support to promote sales & solve customer issues arising in the Distressed Gear Teams' marketplace stores. The individual in this role will negotiate customer offers on advertised pricing & ultimately make decisions on when to accept or counteroffer based on current market decisions. Monitoring customer feedback, processing orders and selecting optimal shipping methods, answering the teams phone extension, coordinating returns & partial refunds for customers, and helping with the evaluation of trade-ins and returned gear, are all responsibilities presented on a day-to-day. This position plays a key role in fulfilling Sweetwater's promise to our customers and in exceeding those customers' expectations!

Primary Functions:

  • Respond to customer inquires, answer product questions, and solve order issues.
  • Process orders daily, coordinate shipments, supply tracking information to the appropriate party, and create invoices.
  • Reschedule listings from cancelled orders and edit listings based on customer feedback & concerns.
  • Evaluate offers by conducting market research and looking up product histories - making good judgement on when to accept, decline, or counteroffer based on market conditions.
  • Answer inbound calls from interdepartmental inquiries.
  • Pitch in with the evaluation of trade-in and returned gear.

Skills & Experience

  • Strong music gear knowledge that encompasses most of the equipment we sell.
  • Excellent verbal and written communication skills
  • Critical thinking, problem solving abilities.
  • An analytic mind and research skills.
  • Good people management and coordination skills
  • Customer service experience

Sweetwater's "Ideal" Team-Player

  • WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
  • Get Things Done - Great work ethic and moves with a sense of urgency
  • Obsesses over the Details – committed to paying attention to the details
  • Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
  • Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Sweetwater's culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.

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