Sweetwater

Guitar Category Advisor

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire Guitar Category Advisors to add to our growing Sales team!

As a Category Advisor, you will be working the front lines, talking with customers about guitars and guitar related products, including accessories, pedals, amps, and more! Category Advisors connect with hundreds of customers and exude the Sweetwater Experience, by providing an amazing customer interaction, paired with strong technical knowledge. If you love everything guitars and are looking for a great opportunity to serve customers with the Sweetwater Difference, we'd love to speak with you!

Job Responsibilities

• Give gear advice on guitar products & accessories
• Educate customers on several categories of gear, which include a wide variety of topics such as guitars, strings, amplifiers, effects pedals, and more
• Follow up on orders to provide outstanding customer service through a variety of different communication methods

Qualifications

• Self-motivated and empathetic with strong people skills
• Great verbal and written communication chops and strong typing skills
• Previous experience in music industry sales, or previous experience and hands on training with guitars or guitar equipment
• Gear Head: You love talking about the latest gear with others who share your passion

Sweetwater "Ideal" Team-Player

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details Committed to paying attention to the details
• Drives Continuous Improvement Always focusing on effective and efficient work and way to get better
• Develops the Future Committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!

Sweetwater's culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience.