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Service Center Manager Jobs in Renton, WA (NOW HIRING)

SSA Marine

IT Service Center Lead

Seattle, WA · On-site

$18.25 - $24/hr

This role owns end-to-end service outcomes for an assigned domain, workstream, or experience area ... Knowledge Management & Continuous Improvement Enablement * Maintain POD knowledge discipline by ...

SSA Marine

IT Service Center Lead

Seattle, WA · On-site

$18.25 - $24/hr

This role owns end-to-end service outcomes for an assigned domain, workstream, or experience area ... Knowledge Management & Continuous Improvement Enablement * Maintain POD knowledge discipline by ...

U-Haul

Assistant Moving Center Manager

Federal Way, WA

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Run daily operations of center in General Manager's absence. * Make moment-to-moment decisions to ... Customer service experience * Ability to work a variety of shifts Work Environment: The work ...

U-Haul

Assistant Moving Center Manager

Tacoma, WA

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Run daily operations of center in General Manager's absence. * Make moment-to-moment decisions to ... Customer service experience * Ability to work a variety of shifts Work Environment: The work ...

U-Haul

Assistant Moving Center Manager

Federal Way, WA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Run daily operations of center in General Manager's absence. * Make moment-to-moment decisions to ... Customer service experience * Ability to work a variety of shifts Work Environment: The work ...

Walmart

Vision Center Manager L3

Federal Way, WA · On-site

$163K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... the Vision Center by analyzing and interpreting reports implementing and monitoring asset ...

New

Walmart

Vision Center Manager L3

Federal Way, WA · On-site

$30.50 - $43/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... the Vision Center by analyzing and interpreting reports implementing and monitoring asset ...

New

Roadtex

Team Lead, Service Center Terminals

Tacoma, WA · On-site

$17.25 - $22.50/hr

The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced ...

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All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Renton, WA

Service Center Manager information

See Renton, WA salary details

$23.6K

$89K

$158.6K

How much do service center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service center manager in Renton, WA is $88,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $106,900.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What cities near Renton, WA are hiring for Service Center Manager jobs?

Cities near Renton, WA with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,967 per year, or $42.8 per hour.

IT Service Center Lead

SSA Marine

Seattle, WA • On-site

$18.25 - $24/hr

Full-time

Re-posted 3 days ago

Job description

The POD Lead is responsible for leading a business-aligned Product-Oriented Delivery (POD) IT team within the future LIFT Model. This role owns end-to-end service outcomes for an assigned domain, workstream, or experience area, ensuring work is executed consistently across the service lifecycle, knowledge is maintained, recurring demand is reduced, and employee experience improves over time.
The POD Lead coordinates resources across global delivery center (GDC) locations, reinforces standardized intake and routing practices, and partners with technical, business, and service management stakeholders to shift the organization from ticket-based support to outcome-based service ownership. During the transition, this role helps stabilize current operations, coaches teams toward new ways of working, and prepares processes, metrics, and knowledge practices for effective POD execution.
Outcome Ownership & Business Impact
  • Own end-to-end service outcomes for the POD's assigned domain, service area, business segment, or experience portfolio, using SLAs, XLAs, backlog health, MTTR, first-contact resolution, CSAT, and experience signals to monitor performance and drive improvement.
  • Identify recurring issues, demand patterns, process gaps, and employee experience friction, translating operational data, service trends, DEX data, and feedback into corrective actions that improve reliability and reduce avoidable work.

Operational Leadership & Global Delivery
  • Lead daily execution of the POD, ensuring consistent delivery across global intake, routing, triage, resolution, escalation, and closure practices while driving adherence to ITSM standards.
  • Coordinate POD capacity across GDC locations, balancing workload, availability, skill mix, queue health, and service priorities.
  • Support transition to the LIFT Model by helping teams adopt global standards, POD ownership behaviors, and outcome-based measures while maintaining operational stability.

Cross-Functional Influence & Service Optimization
  • Partner with ServiceNow, DEX, infrastructure, endpoint, application, security, and business stakeholders to improve end-to-end service outcomes.
  • Improve service efficiency by reducing unnecessary handoffs, strengthening diagnostics and documentation, and expanding first-contact and first-owner resolution.
  • Identify and support automation, self-service, Virtual Agent, workflow improvement, and demand-reduction opportunities through standardization of repeatable work.

Knowledge Management & Continuous Improvement Enablement
  • Maintain POD knowledge discipline by ensuring articles, troubleshooting guides, routing logic, known-error records, and resolution patterns are current, usable, and automation-ready.

Leadership, Coaching & Organizational Insight
  • Provide functional leadership, coaching, and performance feedback while reinforcing accountability, professionalism, service quality, and continuous improvement.
  • Deliver reporting, risk visibility, and actionable insights on POD performance, staffing needs, service quality, and improvement opportunities.
  • Other duties as assigned.

  • 5+ years of experience in IT support, service desk, service delivery, or end-user technology operations, with 3+ years leading support teams, cross-functional workstreams, or operational improvement efforts
  • Experience operating in global delivery models, shared services, or centralized, queue-based support environments with service ownership accountability
  • Working knowledge of IT Service Management (ITSM) practices (incident, request, problem, change, asset, and knowledge management) and experience using ServiceNow or similar platforms
  • Demonstrated ability to manage service performance, interpret operational data and experience signals, and drive improvements that reduce recurring demand and increase efficiency
  • Experience with ticketing systems, queue management, routing, escalation practices, and service reporting in high-volume environments
  • Proven ability to collaborate across technical teams, business partners, and vendors while supporting adoption of new processes and ways of working
  • Exposure to automation, self-service, Virtual Agent, DEX tools, or AI-enabled support practices preferred
  • Experience supporting enterprise end-user environments (e.g., Microsoft technologies, endpoint, access, hardware lifecycle) preferred
  • Associate's degree in IT, Business, or related field or equivalent experience (Bachelor's preferred); ITIL certification required (ITIL v4 preferred)

Work Environment:
  • Work is performed in a climate-controlled office environment, support workspace, or approved remote setting.
  • Regular interaction with employees, vendors, business stakeholders, and technology teams across multiple locations and time zones.
  • Moderate noise level typical of office, support, and collaborative work environments.
  • Frequent exposure to computer screens, collaboration tools, dashboards, support systems, and technology equipment.

Pay Range: $95,000 - 105,000 per year
We are Equal Opportunity Employer

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