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Service Center Inbound Calls Jobs in Spokane, WA

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

... service experience, and a proven track record of managing call center operations. Evening and ... Answer inbound calls and make outbound calls to prospective customers * Deliver exceptional ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

... service experience, and a proven track record of managing call center operations. Evening and ... Answer inbound calls and make outbound calls to prospective customers * Deliver exceptional ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse ... Answer inbound calls in a professional and patient-centered manner * Address patient questions or ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse ... Answer inbound calls in a professional and patient-centered manner * Address patient questions or ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) Cardiology Scheduling Cardiac Study Center / Pulse ... Answer inbound calls in a professional and patient-centered manner * Address patient questions or ...

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Service Center Inbound Calls information

See Spokane, WA salary details

$10

$16

$26

How much do service center inbound calls jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service center inbound calls in Spokane, WA is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities near Spokane, WA are hiring for Service Center Inbound Calls jobs?

Cities near Spokane, WA with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Spokane, WA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,845 per year, or $16.8 per hour.

Call Center Manager

Luxury Bath Technologies

Liberty Lake, WA • On-site

$50K/yr

Full-time

Posted 17 days ago

Job description

Call Center Manager
Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonusesAbout Us
Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.
America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.Responsibilities
  • Schedule and confirm appointments for our sales team
  • Recruit, train, coach, and manage Call Center Representatives
  • Answer inbound calls and make outbound calls to prospective customers
  • Deliver exceptional customer service and resolve customer concerns
  • Manage and coordinate sales representatives' schedules
  • Monitor team performance and ensure productivity goals are met
  • Achieve weekly and monthly appointment-setting quotas
  • Track key performance metrics and provide performance feedback
  • Maintain accurate customer records and reporting
Qualifications
  • Previous call center leadership or management experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Comfortable using CRM systems and Microsoft Office applications
  • Ability to motivate and develop a team
  • Strong problem-solving and conflict-resolution skills
  • High school diploma or equivalent required
What We Offer
  • Competitive base salary of $50,000 annually
  • Monthly and quarterly bonus opportunities
  • Career growth with a rapidly expanding company
  • Paid training
  • Supportive team environment
  • Opportunity to make a direct impact on company growth

Apply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.

Apply