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Service Center Inbound Calls Jobs in Rochester, NY

Estes Express Lines

Service Center Clerk II

Rochester, NY · On-site

$21.55 - $24.05/hr

Answer telephones with a heavy call volume and direct calls with accuracy * Maintain count list of ... Service Center management * Maintain a clean and organized OS&D area * Contact customers and ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

... center support, or a similar customer-facing position. • Ability to manage inbound and outbound calls with professionalism and attention to detail. • Experience with order entry, service ...

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Service Center Inbound Calls information

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$9

$16

$25

How much do service center inbound calls jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service center inbound calls in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Rochester, NY? For Service Center Inbound Calls jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Rochester, NY look for? The top searched job categories for Service Center Inbound Calls jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Center Inbound Calls jobs? Cities near Rochester, NY with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,002 per year, or $16.3 per hour.
Service Center Clerk II

Service Center Clerk II

Estes Express Lines

Rochester, NY • On-site

$21.55 - $24.05/hr

Part-time

Posted 19 days ago

Estes Express Lines rating

8.2

Company rating: 8.2 out of 10

Based on 173 frontline employees who took The Breakroom Quiz

5th of 63 rated delivery companies

Job description


Job Summary:
  • Answer telephones with a heavy call volume and direct calls with accuracy
  • Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
  • Prepare all paperwork and the repackaging of all OS&D freight
  • Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management
  • Maintain a clean and organized OS&D area
  • Contact customers and coordinate delivery times to schedule appointments for freight delivery
  • Identify freight bills requiring special delivery instructions
  • Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments
  • Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
  • Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
  • Verify and process paperwork and procedures concerning claims, charges and tracing of freight
  • Scan and/or image bill of lading receipts
  • Transfer information from the bill of lading to the bill format to prepare bills for freight movement
  • Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
  • Place shipments on-hand
  • Assist with handling dispatch phones to assist with customers and drivers
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • Experience in billing, collections, tracing & OS&D preferred
  • Computer skills; proficient in MS Word and Excel required
  • AS400 experience strongly preferred
  • Strong customer service skills
  • Good clerical skills
  • Possess excellent verbal and written communication and listen skills
  • Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
  • Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
  • Experience in the transportation industry a plus although not required
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
About Us
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.

What Estes Express Lines employees say

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About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

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