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Service Center Inbound Calls Jobs in Rochester, NY

Tompkins Financial

Customer Experience Agent

Batavia, NY · On-site

$18 - $19.50/hr

Customer Service Representative Overview: Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and ... center environment strongly preferred Ability to multi-task and manage multiple conflicting ...

Global Channel Management

Customer Rep

Rochester, NY · On-site

$15.75 - $21.50/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. * Provide accurate information regarding products, services, orders, and account ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service center inbound calls in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Rochester, NY? For Service Center Inbound Calls jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Rochester, NY look for? The top searched job categories for Service Center Inbound Calls jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Center Inbound Calls jobs? Cities near Rochester, NY with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,002 per year, or $16.3 per hour.

On-Call Customer Experience Agent

Tompkins Community Bank

Batavia, NY • On-site

$18 - $19.50/hr

Other

Re-posted 13 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Overview

The Customer Experience Agent answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced.

Responsibilities

  • Responsible for managing inbound calls in a timely manner in a multi-bank environment

  • Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature

  • Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers

  • Maintain thorough knowledge of company procedures, policies and banking regulations

  • Provide accurate, valid and complete information to customers by using the right methods/tools available

  • Meet personal/customer care center team targets and call handling quotas

  • Follow all company policies and procedures as set forth in the Employee Handbook

  • Performs other related duties as assigned or directed

  • Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program

  • Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand

Qualifications

  • A minimum of one (1) year banking or related customer service experience

  • Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability

  • Must be assertive with the ability to influence others. Effective verbal and written communication skills

  • Able to work in a fast-paced, multiple-task environment with a high-disruption rate

  • Resolve conflict with minimum negative impact on all parties

  • Work independently, prioritize work in order to meet goals in all areas

  • Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills

  • Proficient in Microsoft Word and Excel.

  • Care Center software experience is desirable

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here. (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY_49654.pdf)

#communitybank

Pay Range

USD $18.00 - USD $19.50 /Hr.

What Tompkins Community Bank employees say

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