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Service Center Inbound Calls Jobs in Missouri (NOW HIRING)

Hiregy

Inbound Sales Representative

Kansas City, MO · Hybrid

$100K/yr

Most inbound calls originate from customers responding to marketing campaigns indicating they ... Deliver exceptional customer service by educating customers on coverage options and costs, ensuring ...

OOIDA

Call Center Representative I

Grain Valley, MO

$14.25 - $17.75/hr

... service and support related to accounting and financial matters ... You will be responsible for handling inbound calls, assisting members with accounting inquiries ...

Trinityhealth

Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all ... Must be able to work effectively as a member of the Service Center team. Assumes responsibility for ...

Trinity Health

Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all ... Must be able to work effectively as a member of the Service Center team. Assumes responsibility for ...

Trinityhealth

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinity Health

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinityhealth

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinity Health

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinityhealth

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinityhealth

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinity Health

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

Trinityhealth

$13.75 - $17.75/hr

In this role, you'll provide exceptional service by answering patient calls, coordinating ... center (medical environment) or other customer service environment. Why Join Trinity Health IHA ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Missouri

Service Center Inbound Calls information

See Missouri salary details

$9

$15

$24

How much do service center inbound calls jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service center inbound calls in Missouri is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Missouri? For Service Center Inbound Calls jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Missouri look for? The top searched job categories for Service Center Inbound Calls jobs in Missouri are:
What cities in Missouri are hiring for Service Center Inbound Calls jobs? Cities in Missouri with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,325 per year, or $15.5 per hour.

Inbound Sales Representative

Hiregy

Kansas City, MO • Hybrid

$100K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

    #KC123

    Inbound Sales Consultant

    Customers calling in to buy insurance (auto, home, renters)- Quality leads - Close 1 out of 5 calls - Plus base pay!
    Paid Training + Company-Sponsored will obtain P&C License after training - Amazing 401K with contribution AND match!

    Location: Kansas City, Kansas 66111
    This position is hybrid, (3) days onsite required week
    Pay: $63,000 average yearly earnings (uncapped earnings)
    Top performers earn $100,000+ yearly
    Starting base pay is $19.00-$21+ per hour
    Commission is monthly

    Type: Direct Hire

    Start date: Sept 8, 2026
    Offer cut-off is 8/19/2026

    Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
    M-F or Tues-Sat, 7:00am – 9:00pm CST /Saturday hours 8am-4:30pm CST

    Training schedule: M-F, 9:30am – 6:00pm CST for approx. 9 weeks

    Career outlook: Earn 6-figures! 401k with 4% contribution and up to 6% match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

    Job description:

    1. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
    2. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
    3. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
    4. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
    5. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
    6. Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.

    Nice to have:

    • Bachelor's Degree
    • Salesforce

    Requirements:

    • Must have recent prior sales experience and/or call center sales experience.
    • Must be able to describe how your sales skills will transfer into this role, highlighting metrics, quotas, or success in previous roles.
    • Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
    • Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
    • Must have professional verbal and written communication skills with strong sales acumen.
    • High school diploma or equivalent
    • Background check required
    • Employment verification required
    • Education verification required