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Service Center Inbound Calls Jobs in Colorado (NOW HIRING)

iQuor

Customer Service Agent

Pueblo, CO · On-site

$15.16/hr

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

New

iQuor

Bilingual Customer Service Represenative

Pueblo, CO · On-site

$16.50/hr

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

iQuor

Bilingual Customer Service Represenative

Pueblo, CO · On-site

$16.50/hr

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

Enstrom

Seasonal Call Center Representative

Grand Junction, CO · On-site

$15 - $19.50/hr

As a Seasonal Call Center Representative at Enstrom Candies, you'll be a key part of delivering the ... inbound calls by answering incoming phone lines for customer service, business sales and order ...

Hyundai Motor America

Service BDC

Denver, CO · On-site

$18 - $22/hr

Manage the Schedule: Take inbound calls to facilitate service appointments and maintain the ... Prior experience in a call center or automotive service environment is preferred but not required ...

ClearanceJobs

Call Center Representative Jobs

Golden, CO · On-site

$17 - $19/hr

... service delivery. Key Responsibilities * Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high‑volume call center environment.

New

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... service delivery. Key Responsibilities * Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment.

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... service delivery. Key Responsibilities * Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high‑volume call center environment.

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... service delivery. Key Responsibilities * Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment.

The Outlaw Group

Sales Manager

Breckenridge, CO · On-site

... service recovery, pricing, and inventory management. The position will oversee a small team to operate year-round and train and monitor other departments to assist with inbound calls during the ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Colorado

Service Center Inbound Calls information

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are popular job titles related to Service Center Inbound Calls jobs in Colorado?

For Service Center Inbound Calls jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Colorado look for?

The top searched job categories for Service Center Inbound Calls jobs in Colorado are:

What cities in Colorado are hiring for Service Center Inbound Calls jobs?

Cities in Colorado with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Inbound Sales Representative (Remote/Pacific Time)

A Place For Mom

Denver, CO • On-site, Remote

$74K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.
What you will do:
  • Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
  • Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
  • Conduct in-depth initial consultation calls with families
  • Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
  • Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

What will make you successful:
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.
Qualifications:
  • Two or more years of experience in inside sales/inbound call center
  • History of exceeding sales targets
  • Ability to multitask; simultaneously talk on the phone and take notes on the computer
  • Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

Schedule:
You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.
Compensation:
  • Base Salary: $45,760 ($22.00 an hour)
  • On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
  • Benefits:
    • 401(k) plus match
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
    • Paid Time Off

#LI-JR1
About A Place for Mom
A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.
Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other.
We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.
Our employees live the company values every day:
  • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
  • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
  • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
  • Win The Right Way: We see organizational integrity as the foundation for how we operate.
  • Embrace Change: We innovate and constantly evolve.

Additional Information:
A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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