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Service Bdc Manager Jobs in Utah (NOW HIRING)

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Previous BDC, call center, automotive, or customer service experience. * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion). * Bilingual skills (Spanish/English) a ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Previous BDC, call center, automotive, or customer service experience. * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion). * Bilingual skills (Spanish/English) a ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Previous BDC, call center, automotive, or customer service experience. * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion). * Bilingual skills (Spanish/English) a ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Interiorworx LLC

Cabinet Delivery Helper

Sandy, UT · On-site

$17/hr

... service • Follow instructions as given by dispatch and or management • Ability to move and lift ... Location BDC Utah Full-Time/Part-Time Full-Time EOE Statement We are an equal employment ...

Interior Worx

Cabinet Delivery Helper

Sandy, UT · On-site

$17/hr

... service • Follow instructions as given by dispatch and or management • Ability to move and lift ... Location BDC Utah Full-Time/Part-Time Full-Time EOE Statement We are an equal employment ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Cricut

SAP Technical Architect

South Jordan, UT

Lead adoption and implementation of SAP BTP services, integrations, workflows, automation, and ... Support enterprise data and analytics initiatives leveraging SAP Business Data Cloud (BDC)

Cricut

SAP Technical Architect

South Jordan, UT · On-site

Lead adoption and implementation of SAP BTP services, integrations, workflows, automation, and ... Support enterprise data and analytics initiatives leveraging SAP Business Data Cloud (BDC)

Cricut

SAP Technical Architect

South Jordan, UT

Lead adoption and implementation of SAP BTP services, integrations, workflows, automation, and ... Support enterprise data and analytics initiatives leveraging SAP Business Data Cloud (BDC)

Cricut

SAP Technical Architect

South Jordan, UT · On-site

Lead adoption and implementation of SAP BTP services, integrations, workflows, automation, and ... Support enterprise data and analytics initiatives leveraging SAP Business Data Cloud (BDC)

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Showing results 41-56

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Utah

Service Bdc Manager information

See Utah salary details

$17.3K

$63K

$105.1K

How much do service bdc manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service bdc manager in Utah is $62,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Utah?

For Service Bdc Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Utah look for?

The top searched job categories for Service Bdc Manager jobs in Utah are:

What cities in Utah are hiring for Service Bdc Manager jobs?

Cities in Utah with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,992 per year, or $30.3 per hour.

Business Development Agent

Young Ford, Inc

Morgan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Job Description: Automotive BDC AGENT
Young Ford of Morgan
About Young Ford of Morgan
Young Ford of Morgan is part of a respected, community-focused dealership network dedicated to delivering exceptional customer experiences. We pride ourselves on fostering a positive work environment, providing growth opportunities, and supporting our team members. Our Business Development Center (BDC) plays a crucial role in connecting customers with our dealership and ensuring a smooth, professional experience from the very first interaction.
Position Overview
The BDC Agent is responsible for managing and nurturing incoming leads, outbound communications, and appointment scheduling for Young Ford of Morgan. This role emphasizes strong communication skills, customer service excellence, and accurate data entry to help drive showroom and service department activity.
Key Responsibilities
Customer Communication & Lead Management
  • Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat, and email.
  • Make outbound calls to prospective customers, internet leads, and previous customers to generate appointments.
  • Follow BDC processes to maintain high contact rates and appointment conversion.
  • Provide accurate information regarding vehicle availability, pricing, promotions, and service needs.
Appointment Setting & Follow-Up
  • Schedule and confirm sales and service appointments for Young Ford of Morgan.
  • Conduct follow-up communication to ensure customers feel supported before and after their visit.
  • Maintain consistent communication to enhance customer satisfaction and loyalty.
Data & CRM Management
  • Record all customer interactions in the CRM with accuracy and detail.
  • Update customer profiles, lead statuses, and appointment logs.
  • Work closely with sales and service teams to ensure smooth customer transitions.
Team Collaboration
  • Partner with dealership sales consultants, service advisors, and managers to optimize lead handling.
  • Participate in ongoing training and development available at Young Ford of Morgan.
  • Contribute to team goals, including appointment show rates and customer satisfaction metrics.
Qualifications
Required
  • Excellent verbal and written communication skills.
  • Strong customer service mindset and ability to handle high-volume interactions.
  • Basic computer proficiency and comfort navigating CRM systems.
  • Ability to work in a fast-paced, team-oriented environment.
Preferred
  • Previous BDC, call center, automotive, or customer service experience.
  • Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion).
  • Bilingual skills (Spanish/English) a plus.
What We Offer
  • Competitive hourly pay + performance-based commissions!
  • Full benefits package including medical, dental, vision, and 401(k).
  • Employee discounts on vehicles, service, and parts.
  • Training and career advancement opportunities within the Young Automotive family.
  • A positive, people-focused work environment built on growth and community.
Schedule
  • Full-time position
  • Includes some evenings and weekends depending on dealership needs
Join the Young Ford of Morgan Family
If you are energetic, customer-focused, and looking to grow with a strong and community-driven dealership, Young Ford of Morgan wants to hear from you!

Apply