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Service Bdc Manager Jobs in Utah (NOW HIRING)

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Service Bdc Manager information

See Utah salary details

$17.3K

$63K

$105.1K

How much do service bdc manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service bdc manager in Utah is $62,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Utah?

For Service Bdc Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Utah look for?

The top searched job categories for Service Bdc Manager jobs in Utah are:

What cities in Utah are hiring for Service Bdc Manager jobs?

Cities in Utah with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,992 per year, or $30.3 per hour.

Service BDC/Cashier

Salt Lake Valley Chevrolet

West Valley City, UT • On-site

$14.50 - $19.25/hr

Full-time

Posted 6 days ago

Job description

Salt Lake Valley Chevrolet is seeking a dedicated and detail-oriented Service BDC/Cashier to join our team in West Valley City, UT. This role involves managing incoming service requests, providing excellent customer service, and handling cashier responsibilities with accuracy and professionalism.

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