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Service Bdc Manager Jobs in Missouri (NOW HIRING)

VETTX

Vehicle Acquisition Manager

Clinton, MO · On-site

$115K - $175K/yr

Used car managers - BDC Managers - Desk managers - Senior buyers - Sales leaders who love numbers ... Review vehicle leads, verify key details (VIN, mileage, condition, ownership history, service ...

Gary Crossley Ford

Sales BDC Agent

Kansas City, MO · On-site

Maintain accurate customer records in the CRM * Follow up with customers to keep them engaged in ... Previous sales or customer service experience required * Strong phone communication skills

Gary Crossley Ford

Sales BDC Agent

Kansas City, MO

Maintain accurate customer records in the CRM * Follow up with customers to keep them engaged in ... Previous sales or customer service experience required * Strong phone communication skills

Gary Crossley Ford

Sales BDC Agent

Kansas City, MO · On-site

Maintain accurate customer records in the CRM * Follow up with customers to keep them engaged in ... Previous sales or customer service experience required * Strong phone communication skills

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Missouri

Service Bdc Manager information

See Missouri salary details

$17.8K

$64.9K

$108.3K

How much do service bdc manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service bdc manager in Missouri is $64,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Missouri?

For Service Bdc Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Missouri look for?

The top searched job categories for Service Bdc Manager jobs in Missouri are:

What cities in Missouri are hiring for Service Bdc Manager jobs?

Cities in Missouri with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,904 per year, or $31.2 per hour.

BDC Agent - Quick Lane

Gary Crossley Ford

Kansas City, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Gary Crossley Ford is one of the Midwest’s leading Ford dealerships, known for exceptional customer service and a high-volume service department. Our Quick Lane provides fast, convenient maintenance services, and our Business Development Center (BDC) plays a key role in connecting customers with our service team.

We are currently looking for a motivated and customer-focused BDC Agent to support our Quick Lane service department.

Position Overview

The Quick Lane BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth experience for customers seeking maintenance services such as oil changes, tires, batteries, and routine vehicle care.

This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable working with phone, text, and digital communication.

Key Responsibilities

  • Answer inbound calls, texts, and online inquiries for the Quick Lane service department

  • Schedule and confirm service appointments efficiently

  • Perform outbound calls to follow up with customers and promote maintenance services

  • Provide accurate information about Quick Lane services, pricing, and availability

  • Coordinate with advisors and the Quick Lane team to ensure appointment readiness

  • Maintain accurate records in the dealership CRM system

  • Deliver a friendly, professional customer experience with every interaction

Qualifications

  • Previous BDC, call center, or customer service experience preferred

  • Automotive service or dealership experience is a plus but not required

  • Strong communication and phone skills

  • Comfortable using CRM systems and basic computer software

  • Excellent organization and multitasking abilities

  • Positive attitude and strong work ethic

Benefits

  • Competitive pay + performance bonuses

  • Health, dental, and vision insurance

  • 401(k) with company match

  • Paid time off

  • Employee discounts on vehicles and service

  • Opportunities for advancement within a growing dealership

Why Join Gary Crossley Ford?

At Gary Crossley Ford, we invest in our people and provide the tools and support needed to succeed. If you're looking for a career with growth potential in the automotive industry, we’d love to hear from you.