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Service Bdc Manager Jobs in Missouri (NOW HIRING)

Gary Crossley Ford

Service BDC Agent

Kansas City, MO

$14.75 - $19.50/hr

Schedule service appointments and manage follow-up communication with professionalism and energy ... Prior BDC, call center, or customer service experience is a plus, but not required. What You'll Get

Gary Crossley Ford

Service BDC Agent

Kansas City, MO · On-site

$14 - $18.75/hr

Schedule service appointments and manage follow-up communication with professionalism and energy ... Prior BDC, call center, or customer service experience is a plus, but not required. What You'll Get

Gary Crossley Ford

Service BDC Agent

Kansas City, MO

$14 - $18.75/hr

Schedule service appointments and manage follow-up communication with professionalism and energy ... Prior BDC, call center, or customer service experience is a plus, but not required. What You'll Get

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Missouri

Service Bdc Manager information

See Missouri salary details

$17.8K

$64.9K

$108.3K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Missouri is $64,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Missouri? For Service Bdc Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Missouri look for? The top searched job categories for Service Bdc Manager jobs in Missouri are:
What cities in Missouri are hiring for Service Bdc Manager jobs? Cities in Missouri with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,904 per year, or $31.2 per hour.

Service BDC Agent

Gary Crossley Ford

Kansas City, MO

$14.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Join a Winning Team with Unlimited Growth Potential

At Gary Crossley Ford, we don’t just sell and service vehicles—we dominate the automotive world one satisfied customer at a time. Our motto is World Domination, and that starts with building an unstoppable team. We’re looking for a Service Business Development Center (BDC) Agent who thrives in a fast-paced environment, loves connecting with people, and is ready to help us deliver five-star experiences to every guest.

What You’ll Do

  • Be the first point of contact for service customers via phone, text, and email.

  • Schedule service appointments and manage follow-up communication with professionalism and energy.

  • Build lasting relationships with customers to ensure loyalty and repeat business.

  • Collaborate with service advisors and technicians to create seamless customer experiences.

  • Contribute to our mission of World Domination by exceeding customer expectations daily.

What We’re Looking For

  • Excellent communication and people skills—you love talking to customers.

  • A positive, team-oriented attitude with a drive to succeed.

  • Comfort with computers, phones, and CRM systems.

  • Prior BDC, call center, or customer service experience is a plus, but not required.

What You’ll Get

  • Competitive pay + monthly bonus opportunities.

  • Career growth in a company where hard work and results are rewarded.

  • Full benefits package (health, dental, vision, 401k).

  • Paid training and ongoing professional development.

  • A fun, high-energy work environment where your contributions matter.

Why Gary Crossley Ford?

We’re more than a dealership, we’re a community built on integrity, teamwork, and an unstoppable drive for excellence. At Gary Crossley Ford, you’re not just taking a job, you’re launching a career in an environment that’s all about growth, innovation, and (of course) World Domination.

Apply today and become part of a winning team that’s redefining what it means to dominate in customer service.