$55 - $65/hr
Automotive Service BDC & Customer Retention Specialist - $55K-$65K+ Compensation: $55,000-$65,000 ... Missed and canceled appointment recovery * CRM follow-up and accountability * Loaner vehicle ...
$55 - $65/hr
Automotive Service BDC & Customer Retention Specialist - $55K-$65K+ Compensation: $55,000-$65,000 ... Missed and canceled appointment recovery * CRM follow-up and accountability * Loaner vehicle ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Business Development Manager
Louisville, KY · On-site
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will ...
$55 - $75/hr
The BDC Manager is responsible for responding to customer inquiries and ensuring that the ... Great communication and customer service skills is required * Excellent phone presence is required
$55 - $75/hr
The BDC Manager is responsible for responding to customer inquiries and ensuring that the ... Great communication and customer service skills is required * Excellent phone presence is required
Mercedes BDC Agent Fort Mitchell, KY
Fort Mitchell, KY · On-site
$14.50 - $19.50/hr
Previous automotive BDC, sales, hospitality, or customer service experience preferred * Luxury retail or hospitality experience is a plus * CRM experience preferred * Excellent computer skills
Mercedes BDC Agent Fort Mitchell, KY
Fort Mitchell, KY · On-site
$14.50 - $19.50/hr
Previous automotive BDC, sales, hospitality, or customer service experience preferred * Luxury retail or hospitality experience is a plus * CRM experience preferred * Excellent computer skills
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee-manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee-manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Quick apply
Tim Short Chevrolet is looking for A Business Development Center (BDC) employee--manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments.
Previous automotive BDC, sales, hospitality, or customer service experience preferred * Luxury retail or hospitality experience is a plus * CRM experience preferred * Excellent computer skills
Previous automotive BDC, sales, hospitality, or customer service experience preferred * Luxury retail or hospitality experience is a plus * CRM experience preferred * Excellent computer skills
... Service and Parts/Accessories * Uniform & Uniform Maintenance * Complimentary Family Meals * Sponsorship sporting, art & music event tickets About the Role * Follow the direction of the BDC Manager ...
Quick apply
... Service and Parts/Accessories * Uniform & Uniform Maintenance * Complimentary Family Meals * Sponsorship sporting, art & music event tickets About the Role * Follow the direction of the BDC Manager ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
Quick apply
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
... managing multiple opportunities. * Self-motivated and comfortable in a performance-driven environment. * Motivated by goals and performance-based compensation. Automotive sales, customer service, BDC ...
$23/hr
Lead a team of BDC coordinators* Set appointment goals and objectives for your team based on input from your managers* Analyzes trends and develops plans to achieve the dealership's goals.* Track ...
$23/hr
Lead a team of BDC coordinators* Set appointment goals and objectives for your team based on input from your managers* Analyzes trends and develops plans to achieve the dealership's goals.* Track ...
Customer Care Representative (BDC) In Office (Florence, KY)
Florence, KY · On-site
$15.50 - $19.75/hr
... Development Center (BDC) in Florence, KY. In this role, you'll be the friendly first point of ... and manage customer appointments Enter and update customer information accurately in internal ...
Customer Care Representative (BDC) In Office (Florence, KY)
Florence, KY · On-site
$15.50 - $19.75/hr
... Development Center (BDC) in Florence, KY. In this role, you'll be the friendly first point of ... and manage customer appointments Enter and update customer information accurately in internal ...
Service Bdc Manager information
See Kentucky salary details
$16.5K - $24.1K
3% of jobs
$24.1K - $31.7K
4% of jobs
$31.7K - $39.4K
9% of jobs
$42.2K is the 25th percentile. Wages below this are outliers.
$39.4K - $47K
22% of jobs
The median wage is $54.3K / yr.
$47K - $54.6K
12% of jobs
$54.6K - $62.2K
8% of jobs
$62.2K - $69.8K
11% of jobs
$72.5K is the 75th percentile. Wages above this are outliers.
$69.8K - $77.5K
16% of jobs
$77.5K - $85.1K
9% of jobs
$85.1K - $92.7K
4% of jobs
$92.7K - $100.3K
1% of jobs
$16.5K
$60.1K
$100.3K
How much do service bdc manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for service bdc manager in Kentucky is $60,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $74,300.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
What are popular job titles related to Service Bdc Manager jobs in Kentucky?
For Service Bdc Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Kentucky look for?
The top searched job categories for Service Bdc Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Service Bdc Manager jobs?
Cities in Kentucky with the most Service Bdc Manager job openings:
$55 - $65/hr
Other
Medical, Dental, Retirement, PTO
Posted 4 days ago
Job description
Job Title: Automotive Service BDC & Customer Retention Specialist – $55K–$65K+
Compensation: $55,000–$65,000+ annual earning potential, structured as hourly base pay plus performance-based compensation tied to Parts & Service gross profit and dealership sales.
This is a full-time position focused on:
- Inbound and outbound service calls
- Service appointment scheduling
- Toyota and dealership service campaigns
- Customer retention and database follow-up
- Declined-service recovery
- Missed and canceled appointment recovery
- CRM follow-up and accountability
- Loaner vehicle coordination
- Generating incremental Parts & Service business
At Gloucester Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Gloucester Toyota, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company.
We are looking for and value ambitious candidates to support, train, and provide a long-term path for growth and career advancement. We provide certification training and internal training to provide employees with ample opportunities to expand their knowledge and grow their career.
What We Offer- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family-owned and operated
- Long term job security
- Health and wellness
- Saturday Lunches
- Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Gloucester Toyota
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
11 - 50 Employees
Headquarters location
Gloucester, VA, US